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Do I need to pay extra for access to more than one product?
Published July 14th, 2023 by Stuart Argue
No. Clinicians covered by a clinic license can use any of our products or a mix of them. Recovery Record (Eating Disorders) MoodLinks (Mood and Anxiety) Nourishly (Nutrition Services) Recovery Path (Addiction)
Why did logging thoughts disappear after linking?
Published September 21st, 2023 by Stuart Argue
If the clinician has enabled DBT diary cards then the thoughts would go into the diary card now. (You can find DBT entry point toward the bottom right of the screen). If you would prefer not to use DBT diary cards then here is how to disable them.
What happens to my data/logs when I unlink with a dietitian/nutritionist/clinician?
Published July 18th, 2023 by Stuart Argue
All your logs and data remain. The only thing you'll lose access to is direct messages.
Setting up a custom patient agreement
Published July 14th, 2023 by Stuart Argue
Clinic Licenses have the ability to have a patients/clients who link with a clinician on the license to sign a patient agreement through the app as part of linking. You can then download all the signed agreements through the dashboard. This is something normally done as part of setting up a clinic license but can be done at any time. You can retros
How to change your password
Published January 23rd, 2023 by Stuart Argue
From the app, tap “More” at the bottom right then “Account” about halfway down. Then click “Change Password”
How to link with your clinician (therapist, dietitian etc)
Published October 19th, 2022 by Stuart Argue
Fantastic that you are ready to link with your clinician. If you don't have someone to link to yet see our how to find a clinician article . To link you'll need to a) have created an account with Recovery Record, and b) know either the email address or "Link Code" of your clinician. The link code is a four or five digit code your clinician can g
How to delete your account
Published October 20th, 2022 by Stuart Argue
To delete your account, navigate to “More” → “Account and then tap ”Delete" top right. If you don't have the app installed, install it and sign in under “More” → “Account” and then click “Delete” top right. Feel free to delete the app after scheduling deletion. Tap “More” → “Account” Sign in if you aren't signed in then click “Delete” top right. Ta
Can I upload a photo for a backlogged meal?
Published February 5th, 2023 by Stuart Argue
Yes. But the photo needs to have been taken on the same day you are logging for. Tap “Check-In” along the bottom then “Back Log Meal”. Pick the day and time. Under “What did you eat and drink?” tap the “photo” button and pick a photo that was taken on the day of the meal.
Setup "Out of office" for when you are away
Published September 30th, 2022 by Stuart Argue
More → Your Profile → Out of office When you go on holiday or just need some down-time we encourage you to turn on “Out of office”. This lets your linked clients know you are out and to not expect responses to messages. Each time you launch the app or login on web while you have out of office turned on it will ask you if you want to turn it off. Tap
What do the log icons/symbols mean?
Published October 19th, 2022 by Stuart Argue
In the log activity, there are often little icons on the logs. Here is what they mean. Disordered behavior is one of purged/vomit, binged, chew-and-spit, restricted, excessively exercised, used laxatives Urge means there was some urge to do a disordered behavior Flagged just means you have flagged the log so you can find it again quickly. Back logg
Can my client delete logs from certain time periods?
Published January 5th, 2023 by Stuart Argue
Yes, clients can delete logs from specific time periods in their app. Please ask your client (in their app) to tap 'more' from the home screen, then 'profile'. On profile page, select 'delete logs between dates'. A support article they can follow. Alternatively they can just hide the logs.
As a clinician, what is the best way to experience the client app?
Published September 30th, 2022 by Stuart Argue
Start with the Recovery Record for Clinician's iPhone or Android app installed and signed in (if you haven't already done so). Recovery Record for Clinicians - iPhone App Recovery Record for Clinicians - Android App Tap “Clients” which is the second item along the bottom. Then click “Explore the client experience”. Select which demo client you want
I'm getting a message that my password is too weak
Published September 30th, 2022 by Stuart Argue
Since Recovery Record for Clinicians has access to sensitive patient entered data, it is important you setup a strong password. This means not using dictionary words, names or places as part of the password and often having a symbol, digit and/or uppercase in the password. Examples of weak passwords 4New*York. This may look strong but it is actually
If I delete and reinstall the app will any data or client links be lost?
Published October 26th, 2022 by Stuart Argue
No. After reinstalling, sign into the same account and all the data and links will be restored. Feel free to sign into the web interface at https://www.recoveryrecord.com/app/clinician to make sure everything is fine before deleting the app.
Client onboarding and information flyer
Published October 7th, 2022 by Stuart Argue
We've put together a printable flyer you might like to print out and give to each client you introduce the app to. Download the client flyer (PDF)
I unsubscribed to emails but I want to get receive them again.
Published February 5th, 2023 by Stuart Argue
Each email you receive has an opt-out link and also a opt-back in link. So just find the type of email you'd like to receive again in your mail client and click the opt-back in link. If you can't locate the email, contact support through the app. More → App Support & Feedback → Other → Submit Support Ticket
The unread message count or team chat count never resets
Published August 1st, 2023 by Stuart Argue
This is likely because the messages weren't viewed before being hidden with “Hide messages and logs before date” feature. So just turn that off from “Profile” then click in to the message feeds to “view” them. Then turn that feature back on.
I accidentally logged yesterday's meals as today's
Published January 11th, 2023 by Stuart Argue
We currently don't have the ability to change the date of a meal log. Sorry. If you are linked with a clinician and want to make it clear to them there is a mistake without re-logging it, just write a comment on each log and say “This was actually for yesterday”.
How to log a meal for a previous day (e.g. yesterday)
Published July 11th, 2023 by Stuart Argue
A few options Via regular meal log: Click the middle log button then the Knife and Fork button to log a meal For question “How long ago did you eat?” tap “Other” then “A previous day” and pick the day (it will default to yesterday) Via the home screen day list To the right of the home screen tap the day of the week Tap the checkbox for the day un
I received a notification of a new message but it is not there.
Published October 26th, 2022 by Stuart Argue
This is usually due to the client deleting the message after the notification was sent.
I've received a notification that my client is logging, but when I enter the app I do not see an updated entry
Published October 26th, 2022 by Stuart Argue
This is nearly always caused by the client deleting the log entry after the notification was sent. We don't send notifications for deleted log entries.
As a clinician, what is the best way to experience the client app?
Published October 25th, 2022 by Stuart Argue
Start with the Nourishly for Clinician's iPhone or Android app installed and signed in (if you haven't already done so). Nourishly for Clinicians - iPhone App Nourishly for Clinicians - Android App Tap “Clients” which is the second item along the bottom. Then click “Explore the client experience”. Select which demo client you want to set the client
Can I speak to someone to get some support?
Published October 26th, 2022 by Stuart Argue
We offer phone support for group/clinic licenses and enterprise licenses. For Single Clinician license holders or people on free accounts we offer email based support. Just create a ticket at https://www.recoveryrecord.com/contact and we'll be in touch.
Jigsaw song rewards aren't showing up anymore
Published October 19th, 2022 by Stuart Argue
If you've collected over 30 song rewards then you have reached the end of our collection. We periodically create more and when we do they will start up again. We love getting song suggestions so please send them through to support. The songs should have no body image related content and we need a video resource from youtube that has visually accepta
Commenting on logs
Published October 25th, 2022 by Stuart Argue
Provide contextualized feedback on log entries An incredible capability of bringing mobile technology into your treatment, is the option to providing feedback on specific events and logs. We are told time and time again by clinicians that big client breakthroughs often happen via on the spot encouragement, challenges or validation. Attach the feedba
Linking with Clients from the Clinician App
Published October 25th, 2022 by Stuart Argue
This video will show you how to link with your client in two different ways: through a Link Code or through email. We also have QR Code linking but that isn't covered here. This video is actually of our Recovery Record app but the process is identical for Nourishly.
Should I pay with my personal Apple ID account?
Published October 24th, 2022 by Stuart Argue
Unfortunately, Apple does not yet allow you to have both a company and personal credit card associated with your Apple ID account. We recommend purchasing a subscription from the web interface using a company credit card instead of purchasing using your personal Apple ID account. Just sign in then click “Subscription” in the left hand main menu. If
How much does Nourishly for Clinicians cost?
Published October 24th, 2022 by Stuart Argue
You can find our single clinician pricing at https://www.nourishly.com/pricing. We also have clinic-wide and enterprise licensing options you can inquire about from that page. Please note that if you buy a single clinician license through the iPhone/iPad app there is only a monthly option and no discounted yearly option.
Things to do if a client stops logging
Published November 7th, 2022 by Stuart Argue
Some things to consider. Message them - Simply message them with a direct message to ask them if they are okay. Consider including a motivational image which can be selected from the Direct message feature (Bottom left) Reestablish the exceptions in session - Make sure you have communicated the when the client is expected to use app and how of
I've forgotten my passcode to unlock the app
Published October 19th, 2022 by Stuart Argue
There is no passcode recovery system in the app. Please delete the app, reinstall and then go to “More” → “Account" and sign back in. You can then re-enable a passcode from “More” → "Settings" → “Passcode”
How does the client reward system work?
Published September 30th, 2022 by Stuart Argue
Our motivational management system (including positive affirmations, aspirational images and jigsaw puzzles) rewards engagement in treatment. The best way to understand the Recovery Record reward system is to download the app and "walk in your client’s shoes". We've made this super simple - follow this guide. Positive affirmation images After each m
Setup or modify "Do not disturb" times
Published September 30th, 2022 by Stuart Argue
More → Your Profile → Do not disturb times An important part of setting personal boundaries in the app is to setup times when you shouldn't be disturbed by notifications and to let client's know you are not to be disturbed with messages at certain times. Here setup Do Not Disturb times. You can set each day individually or set times for Monday to F
Setup "Out of office" for when you are away
Published October 24th, 2022 by Stuart Argue
More → Your Profile → Out of office When you go on holiday or just need some down-time we encourage you to turn on “Out of office”. This lets your linked clients know you are out and to not expect responses to messages. Each time you launch the app or login on web while you have out of office turned on it will ask you if you want to turn it off. Tap
What do the log icons/symbols mean?
Published September 30th, 2022 by Stuart Argue
In the log activity, there are often little icons on the logs. Here is what they mean. You can see this anytime by clicking the (?) button. Disordered behavior is one of purged/vomit, binged, chew-and-spit, restricted, excessively exercised, used laxatives Urge means there was some urge to do a disordered behavior Flagged just means you have flagged
I forgot my passcode, can you reset it?
Published October 24th, 2022 by Stuart Argue
The passcode is a 4-digit number that you selected when you first set up the app. If you don't recall it you can easily reset it by getting it wrong a few times. Then it will prompt for you for your full account password (8 or more character password) and a new 4 digit passcode. If you don't recall your full account password, follow these instructio
I have less than the minimum number of clinicians, what should I do?
Published July 14th, 2023 by Stuart Argue
If you have less than five clinicians at your clinic then each clinician should buy a Single Clinician License (See Pricing). You can have all clinicians paying using the same credit card by buying each subscription via the clinician web interface and not from the clinician App (which will use Apple/Android subscriptions). If they are currently pay
Assign Coping Skills & Strategies to a Client
Published October 5th, 2022 by Stuart Argue
Update coping skills for your client Development of new skills for coping is at the heart of most evidence-based treatment approaches. You will find a treasure-trove of skills ready to add to your client's repertoire in the app during the course of treatment. You can use templates or choose to use your own. Set standard or customized coping skills C
I don't understand why Recovery Record is important
Published October 19th, 2022 by Stuart Argue
Self-monitoring enables you and your care team to make vital links between your eating patterns and things that might be maintaining unwanted behaviors. It also helps you to understand how your mood and thoughts relate to your eating patterns. Importantly, making meaningful change is easiest with support - Recovery Record enables to you make progres
How can I print my logs?
Published October 19th, 2022 by Stuart Argue
We do not support emailing PDFs of logs or sending any protected information via email - this would breach our compliance with HIPAA data security provisions. However, you can share your logs by linking with your practitioner or access all of your logs via the patient login of our website.
If I delete the app, will I lose access to all my historic logs?
Published October 20th, 2022 by Stuart Argue
If you have created an account and are currently signed into that account : No logs will be lost. You can always sign in on a different device or web and your logs will be there. If you haven't created an account or aren't signed into an account and you delete the app then you will loose access to any logs. To check if you have an account go to “Mor
How to enable DBT Diary Cards
Published January 23rd, 2023 by Stuart Argue
Tap “More” → “Settings” → “Check-In Log Types” and then tick “DBT Diary Cards”
Can I use Nourishly on web?
Published October 20th, 2022 by Stuart Argue
Yes. If you have the app Please create an account on your phone if you haven't already ("More" → “Account”). Then you can login on web at https://www.nourishly.com/app/patient. If you don't have the app Please register at https://www.nourishly.com/app/register
Help with billing codes and reimbursement
Published February 1st, 2023 by Stuart Argue
We've put together some information on two sets of billing codes you might be able to utilize. But please consult with your client's Health Plan for eligibility and further guidance. https://www.recoveryrecord.com/billing_codes_99421_99421_99423 https://www.recoveryrecord.com/billing_codes_96146_96130_96131
How to disable post-log affirmation images
Published October 19th, 2022 by Stuart Argue
“More” → “Settings” → “Affirmation Preferences” → Turn off “Images” Tap “More” → “Settings” Tap “Affirmation Preferences” Turn off “Images”
Where do I find my link code?
Published October 1st, 2022 by Stuart Argue
iPhone and Android app Two places Click the second icon along the bottom (Will be called either “Clients” or Patients"). The link code will be toward the bottom. At the top of “Your Profile” Your 4 or 5 digit link code will appear here You can also find it at the top of “Your Profile” Your 4 or 5 digit link code will appear here Web interface Click
How to modify your patient agreement
Published July 14th, 2023 by Stuart Argue
If you'd like to modify an existing patient agreement, just send the revised version as a word document or PDF to your assigned clinicial implantation manager or to support@recoveryrecord.com and we'll get it live. Revised versions will only be signed by newly linked patients/clients. See also Setting up a custom patient agreement.
How to add a custom question to a client's meal, feeling or behavior log
Published October 7th, 2022 by Stuart Argue
Recovery Record has four different structures for custom questions. All are optional for the client to complete. A custom feeling which has an icon, name and textural values from low to high. To setup a custom feeling check out this article. A simple “Yes/No” response to a question. A question that can have a multiline text response A question with
What does it mean that a clinician reviewed my logs?
Published February 5th, 2023 by Stuart Argue
This notification is sent when your linked clinician clicks one of two buttons Let {your_name} know their logs have been reviewed Let all clients know their logs have been reviewed This typically happens when they've looked through your logs. It is a nice way to let you know they have looked over your recent logs. You shouldn't expect a writeup or a
How to customize meal log questions
Published October 20th, 2022 by Stuart Argue
Meal log questions can be customized with a large library of pre-defined questions or you can add your own. Just start a meal log and then click the gear icon in the top right. Tap the Settings/Gear icon top right right of a meal log. Browse through the list of questions and tap on the one you'd like to turn on or off. Each question will show a pre
Do you have resources I can provide my therapist on how to use this with me?
Published October 19th, 2022 by Stuart Argue
We have a few different resources that should be helpful. https://help.recoveryrecord.com/en_US/clinician is a good starting point. We also have a handbook PDF that they might like to browse - https://www.recoveryrecord.com/download_clinician_handbook
Why did I get a link invite email that was asking me to register when I already have an account?
Published July 24th, 2023 by Stuart Argue
This happens when the client invites you by email but uses a different email address to the one you used for registering. Often this is either to a personal email address or an email address for the business (e.g. info@example.com like email). We recommend just inviting them back from your account (if you know their email adresss) or asking them to
Why do my client and I have to be in the same compliance zone to link?
Published February 1st, 2023 by Stuart Argue
Recovery Record has two compliance regions, Europe and Non-Europe. EU law around privacy and data storage (GDPR) is incompatible with US law around HIPAA. e.g. GDPR does not allow data to be “exported” to USA. So a European based client's data cannot reside on a USA server and be made available from their to a USA based Clinician. We have decided t
Why are many features that available in the app not available on web?
Published October 20th, 2022 by Stuart Argue
The web interface has the core functionality for meal monitoring, linking, and messaging with clinicians. However there are a number of features that aren't in web. Over time we add a few more but the web interface is designed to be used in addition to the app not as a full replacement. If you feel strongly about a feature needing to be in the web i
I forgot my passcode, can you reset it?
Published September 30th, 2022 by Stuart Argue
The passcode is a 4-digit number that you selected when you first set up the app. If you don't recall it you can easily reset it by getting it wrong a few times. Then it will prompt for you for your full account password (8 or more character password) and a new 4 digit passcode. If you don't recall your full account password, follow these instructio
My password won't get accepted (not strong enough)
Published October 20th, 2022 by Stuart Argue
Since Nourishly has very personal and sensitive data it is important it is secured with a strong password. This means not using dictionary words, names or places as part of the password and often adding a symbol, digit and/or uppercase. Examples of weak passwords 4New*York. This may look strong but it is actually weak due to having two dictionary wo
How to link with your Dietitian or Nutritionist
Published October 20th, 2022 by Stuart Argue
Fantastic that you are ready to link with your Dietitian or Nutrients. If you don't have someone to link to yet see our how to find a clinician article. To link you'll need to a) have created an account with Nourishly, and b) know either the email address or "Link Code" of your clinician. The link code is a four or five digit code your clinicia
What sort of support do you have for night-shift workers
Published July 11th, 2023 by Stuart Argue
Ability to change the time for meals see - https://help.recoveryrecord.com/personalization/how-to-modify-meal-reminder-times?from_search=122367574) What we don't have is the ability for say a breakfast meal logged for 10pm to show up grouped with the following day.
How do I change the emoji skin tone for emojis sent via "Thumbs Up"?
Published October 26th, 2022 by Stuart Argue
Just long tap on the emoji and pick the desired skin tone.
I've changed timezones but the meal reminder times haven't adjusted
Published July 19th, 2023 by Stuart Argue
Please make a minor change to the reminder times which will force them to update to the new timezone.
How to change date of a meal log?
Published December 30th, 2022 by Stuart Argue
If you are trying to log a meal on a previous day, follow this guide. If you have an existing log that is in the log feed but it is for the wrong day we currently don't have the ability to edit the date. We recommend deleting the log and re-logging on for the right day following this guide.
How does the client pair-up feature work?
Published September 30th, 2022 by Stuart Argue
Pair Up is Recovery Record’s social feature. If your client elects to use Pair Up, they will be randomly paired with another user of the app every four days. They can send virtual gifts (zoo animals) and encouragement messages. Pair Up is safe, anonymous and non-triggering.
Where can I find my payment history?
Published October 4th, 2022 by Stuart Argue
If you are paying using Apple Subscriptions please follow Apple's instructions. If you are looking for receipts or invoices please see our guide for accessing them. Login to the clinician web interface Click “Pricing & Licensing” in the Main Menu on the left Click View Payment History which will reveal a table of all payments. For more fine grai
Setting up Exchange Targets - Daily or Meal by Meal
Published October 5th, 2022 by Stuart Argue
You can set daily, or meal-by-meal exchange targets for your clients to ensure that they not only reach their caloric target, but that their macro nutrient intake is evenly distributed throughout the day. Exchanges support food choice flexibility within each category. Set your client up for Exchange Targets Select "Exchange Targets" in the client me
How to change the billing credit card
Published July 14th, 2023 by Stuart Argue
Pre-requisites. This will need to be done as an “Admin” user for the Clinic License Dashboard. Steps Login to the Clinic License Dashboard at https://www.recoveryrecord.com/app/dashboard. If you have admin permissions there will be a button top left called “Change Billing Credit Card”. Click it. Click “Update Credit Card” Enter the new Creidt Card
How do I sync Apple Watch steps?
Published July 17th, 2023 by Stuart Argue
Confirm you are seeing steps in the Apple Health app. Tap “More” → “Step Counter” (Under “Data” section) Tap "Start tracking step counts You should see a popup for “Health Access”. Turn on “Steps” switch then tap “Allow” top Right. Give it some time. You might need to go in and out of the feature a to see the data as the syncing process can take tim
How to log exercise
Published October 18th, 2022 by Stuart Argue
A set of exercise questions can be enabled as part of a meal log. Tap the Settings/Gear icon top right.of a meal log. Tap “Exercise” Enable the log type by toggling the switch.
I've forgotten my security question answers
Published December 30th, 2022 by Stuart Argue
Please contact support and we'll be in touch with a process to have them reset.
How to delete old logs
Published October 18th, 2022 by Stuart Argue
To delete old logs got to “More” → “Profile” → “Delete logs between dates” then select the date range to delete logs between. Tap “More” then “Profile” Tap “Delete logs between dates” Select From and To dates. The number of logs to be deleted is displayed. Then click “Delete”
How to disable meal reminders
Published October 19th, 2022 by Stuart Argue
Tap the bell icon in the top right of the home screen. Then un select all the meals. Alternatively go to “More” → “Settings” → “Reminder Times” and click into each meal and turn the switch off. Tap the bell icon in the top right of the home screen. Uncheck all the meals
What happens to my data/logs when I unlink with a clinician?
Published July 18th, 2023 by Stuart Argue
All your data remains. The only thing you'll loose access to is any direct messages. If you later re-link with that clinician they will come back.
How much does the app cost for a solo provider?
Published October 3rd, 2022 by Stuart Argue
Please see see our single practitioner subscription options. Note that if you buy a single clinician license through the iPhone/iPad app there is only monthly options and not our discounted yearly options.
I can't see my very old logs in the calendar
Published October 19th, 2022 by Stuart Argue
This is a known limitation. Sorry. The logs haven't been deleted but we only show the latest thousand or so in the calendar. To see your old logs you can scroll up in the log feed.
I'm scared that writing down what I eat will make me worse
Published October 19th, 2022 by Stuart Argue
The experience of writing about a bad event or meal can be distressing and confronting at first. Be prepared to recognize and acknowledge these negative feelings, and remember that facing honestly into what is happening is critical and necessary step toward changing unwanted behaviors, and that... it gets easier!! Following Recovery Record will soon
How to invite another clinician to link with a client
Published October 26th, 2022 by Stuart Argue
From the iPhone or Android App Click into the Client's menu (third icon along the bottom) then scroll right to the bottom and tap “Invite a clinician to link with [name]”. Then fill in the other Clinician's Name and Email and click “Send Invite” that will send them an email with a link that will make it easy for them to invite the client. Tap “Invit
How much does Recovery Record for Clinicians cost?
Published September 30th, 2022 by Stuart Argue
You can find our single clinician pricing at https://www.recoveryrecord.com/pricing. We also have clinic-wide and enterprise licensing options you can inquire about from that page. Please note that if you buy a single clinician license through the iPhone/iPad app there is only monthly options and no discounted yearly options.
Why should I eat and log so often?
Published October 19th, 2022 by Stuart Argue
When you skip a meal or fast for a long time, you can become preoccupied with food-related thoughts and your body goes into semi-starvation mode - metabolism slows, intense food seeking/ control kicks in, energy dips, mood swings, thinking slows, and desire for high fat and sugar foods increases - you can feel out of control. Eating and logging regu
Using multiple devices
Published October 19th, 2022 by Stuart Argue
Good news! You can sign in on more than one device. Just install the RR app on your devices and log into the same account in "Account". You will then be able to access your logs and other information on multiple devices. Please note that some settings/RR configurations will be device specific and some will be shared between devices. e.g. On a tablet
How do I get a BAA signed?
Published September 30th, 2022 by Stuart Argue
We have our standard BAA that we will sign for anyone who has an NPI. If you want a custom BAA signed please contact us. We typically only do this for clinic accounts or enterprise customers. Request a BAA signed from iPhone or Android apps Tap “More” in the bottom right and then “Your Profile” Tap “NPI” and follow the process to set your NPI (Indiv
Can clients see when I read messages?
Published February 23rd, 2023 by Stuart Argue
No. If you'd like to notify them that you've read it, you can write back with some text or a simple emoji like a thumbs up.
What happens if I answer 'yes' to my client being a UnitedHealthcare member?
Published October 26th, 2022 by Stuart Argue
You'll be asked for Member ID, First and Last Name and possible Date of Birth. This is used to confirm your client is a UnitedHealthcare Member. You'll then be asked a couple of extra questions like what level of care, virtual vs in-person and whether this patient's treatment is Private Pay or covered by insurance (or a mix). Once this is done, that
Can I have two accounts, one for private practice and one for an organization I work for?
Published September 30th, 2022 by Stuart Argue
You can. But you won't be able to use the iPhone or Android app easily with both accounts as we don't have a fast way to switch between the accounts without deleting the app. We recommend using web for one account and iPhone or Android app for the other. Or a work phone for one account and your personal phone for the other.
Switch from paying with your personal Apple ID to a company credit card
Published October 24th, 2022 by Stuart Argue
The first step is to cancel your Nourishly for Clinicians Apple managed subscription. Please follow Apple's guide to cancelling a subscription or our guide. Note: All subscriptions purchased through Apple are managed by Apple and we can't cancel them on your behalf. Even once cancelled the subscription won't expire until the end of the billing per
Delete a client's log history
Published December 30th, 2022 by Stuart Argue
Clients can delete their own log history. A clinician can't delete a client's log history.
How to setup Face ID to unlock the Clinician iPhone app
Published September 30th, 2022 by Stuart Argue
By default the iPhone Clinician app is unlocked using a 4 digit passcode. However, many users prefer using Face ID. Here is how to enable it. Tap “More” bottom right and then “Face ID Lock Screen”. Note: You might see “Touch ID Lock Screen” if your device doesn't support Face ID. To enable Face ID, just select the second option and follow the instru
How to Provide In-App Feedback to Clients
Published October 25th, 2022 by Stuart Argue
Providing in-app feedback to clients is not only a powerful way to support the therapeutic process, but it can also be a highly effective way to boost accountability and motivation. We recommend interacting with clients once or twice in between appointments at random times. There is no formula more powerful for boosting engagement! As you’ll see in
How to disable meal reminders
Published October 20th, 2022 by Stuart Argue
Tap the bell icon in the top right of the home screen. Then un select all the meals. Alternatively go to “More” → “Settings” → “Reminder Times” and click into each meal and turn the switch off. Tap the bell icon in the top right of the home screen. Uncheck all the meals
Can I use this on my phone and laptop?
Published October 19th, 2022 by Stuart Argue
Yes. Please create an account on your phone if you haven't already ("More" → “Account”). Then you can login on web at https://www.recoveryrecord.com/app/patient.
How do I export my data?
Published October 19th, 2022 by Stuart Argue
When you request your data and we will put it all in a zip with a password of your choosing to protect it. We'll then email you a link to download it. This process might take a few hours but typically takes 30 minutes. The format of the data is number of JSON text files and any photos as JPEGs. “More” → “Profile” → “Request all your data”
Switch from paying with your personal Apple ID to a company credit card
Published September 30th, 2022 by Stuart Argue
The first step is to cancel your Recovery Record for Clinicians Apple managed subscription. Please follow Apple's guide to cancelling a subscription or our guide. Note: All subscriptions purchased through Apple are managed by Apple and we can't cancel them on your behalf. Even once cancelled the subscription won't expire until the end of the billi
Why does the lock screen sometimes appear when I'm not expecting it?
Published September 30th, 2022 by Stuart Argue
This happens when you accidentally start to pull down the notifications menu (the thing that comes down when you slide your finger down from the top of the screen). Or when the phone things you are swiping up from the bottom. Unfortunately we have no way to prevent the lock screen and not compromise on security.
What happens if I do not remember my 4 digit passcode? What will happen if I submit it wrong 3 times?
Published November 7th, 2022 by Stuart Argue
If you get the passcode wrong 3 times it will ask you for your email address and full password to authenticate. Once authenticated you can pick a new 4 digit passcode.
How to change the meal reminder texts
Published September 5th, 2023 by Stuart Argue
You can change the meal log reminder texts by using a feature we call “Discrete Reminders”. Go to “More” → “Settings” → “Discrete Reminders”. Turn them on then edit each of the 6 rows to suite your needs. By default they are sortof “Cryptic” but mention the meail they correspond to. But you can edit to anything you like.
So, why shouldn't I just use Recovery Record on my own?
Published October 19th, 2022 by Stuart Argue
Keeping a record and sharing it with a health professional you trust has four BIG benefits: Help you try out new skills to get back to a healthy relationship with food and your body, and recognize temptations and risk factors that might be getting in the way of lasting change. Your Recovery Record provides the most accurate way to make decisions abo
Why can’t I track macronutrients?
Published October 21st, 2022 by Stuart Argue
Great question. Macronutrient tracking has been around for sometime and is coming back in vogue. This approach can be helpful if you have identified a specific problem in your diet and would like to run an experiment. For example, if your healthcare practitioner suspects your diet is lacking in protein and you’re not sure how to increase your protei
How do I disable exchanges?
Published July 10th, 2023 by Stuart Argue
Exchanges is a feature that is enabled/disabled by your linked clinician. Please message them to ask for them to be disabled. The place they do it in their app can be seen in this help article https://help.recoveryrecord.com/learn/setting-up-exchange-targets-daily-or-meal-by-meal .
I left my current practice. How can I move my linked clients to a new account?
Published October 26th, 2022 by Stuart Argue
No. We cannot move clients from one account to another for security reasons. Please re-invite clients from your new account.
Do clients have to pay to use the app?
Published October 25th, 2022 by Stuart Argue
Nourishly is free for clients across iPhone, Android and Web. Please feel free to let them know. Note: You are absolutely welcome to charge clients an extra fee for linking with you.
Can I have a meal eaten after midnight show up in the prior day?
Published August 28th, 2023 by Stuart Argue
At the moment we don't currently support this but we like the idea and it is on roadmap.
Can my clients interact with other users?
Published November 1st, 2022 by Stuart Argue
At present, Nourishly is exclusively focused on the client-clinician relationship. We are exploring possible social support features, which are evidence-based, secure and non-triggering. If you have ideas for this feature, we would love to hear from you.
How to add your own home screen background wallpaper
Published October 20th, 2022 by Stuart Argue
“More” → “Settings” → “Wallpapers” → Tap into a day of the week → Tap “Add” top right. Tap “More” and then “Settings” Tap “Wallpapers” Select which day of the week you'd like to set a wallpaper for. Tap “Add” top right
I don't know my password for accessing a shared document link
Published October 19th, 2022 by Stuart Argue
You create a password when you create an account. Please either access the document from the app or reset your password from “More” → “Account” → “Change Password”
Finding clues in client data
Published October 5th, 2022 by Stuart Argue
Whatever the context – emotional issues, interpersonal challenges, or stressful every-day events – developing an understanding of what role food, eating and disordered symptoms play in this picture is key to helping your client find a path forward. Through reviewing client data, previously unseen patterns emerge and those that are dysfunctional can
Will a client be notified when I unlink with them?
Published September 30th, 2022 by Stuart Argue
The short answer is “Not directly”. We don't send a push notification or an email to them. If they use the app they will likely notice the link is no longer there. It is up to the clinician to inform the client why they are unlinking - if they choose to.
Why am I seeing my clients' data on Recovery Record Clinician that are using Nourishly or MoodLinks?
Published October 25th, 2022 by Stuart Argue
Recovery Record for clinicians can be used with clients who are using Recovery Record (Eating Disorders) Nourishly (Speciality Dietary Management) MoodLinks (Anxiety and Depression) Recovery Path (Addiction) Clients can even install multiple of these and login with the same account. If you'd prefer to completely separate Nourishly from Recovery Re
How to log a meal on a previous day (Back log)
Published October 18th, 2022 by Stuart Argue
Logging a meals on previous day is referred to as a back log. Meal monitoring is most effective if done as close to the meal as possible. We know this isn't always easy or possible. So we allow logging meals from up to three days ago. You can backlog up to 5 meals per day. If you are linked with a clinician they can remove these limitation for you.
How to change your subscription billing credit card
Published October 4th, 2022 by Stuart Argue
Note: If you are paying via an Apple subscription please see our guide for switching away from paying with Apple to use another credit card. To change your credit card Login to the web interface Click “Pricing & Licensing” in the main menu on the left Click the black “Change Billing Card” button
What is the "Compliance Region"?
Published September 30th, 2022 by Stuart Argue
Recovery Record operates two distinct sets of infrastructure. One in Germany and one in the United States. This is due to legislation in Europe that prevents data being exported outside of Europe (GDPR). This means that a Clinician in Europe who is using our Europe servers cannot link with a client in say the United States using our US servers. Thi
Does Nourishly protect the privacy of clinicians and clients?
Published November 1st, 2022 by Stuart Argue
We adhere to the HIPAA privacy rule. Please refer to our privacy policy.
I am a parent. Can I use this app?
Published October 19th, 2022 by Stuart Argue
You can. You are welcome to log on behalf of your child or, if your child agrees, log in to the same account as your child. If you do the latter please set some ground-rules between yourself, your child and any linked clinicians.
Template client agreement
Published October 8th, 2022 by Stuart Argue
It is advisable to have your clients sign an agreement about the usage of the app when linked with you. This agreement is outside of the Recovery Record terms of use an privacy policy they also agree to. Using a client agreement helps make things clearer for the client and can is good to have in place for the clinician. We've put together a template
How to edit a meal log
Published January 11th, 2023 by Stuart Argue
You can edit meal logs that were made in the last week. Click “Logs” along the bottom and then click the log you'd like to edit. There will be an “Edit” button toward the bottom right. You can only make minor edits and can't add new log questions to the log.
Can I add my own affirmations?
Published January 11th, 2023 by Stuart Argue
Affirmations are picked at random from a library of affirmations we have. We don't have the ability to add your own. However, you might like to add images to your “Reasons to Recover” (find under “More” menu) or change the wallpapers to your own photos/images/affirmations.
Do you do EHR/EMR integrations?
Published September 30th, 2022 by Stuart Argue
Electronic Medical Record integrations are something that we sometimes provide to our larger customers - it is always timely and costly for all involved. That said, we do have a comprehensive API that allows for integrations. You can easily export a PDF of patient data attached this to a patients case file as a work around. Many groups have determin
Assigning clinical goals and milestones
Published October 5th, 2022 by Stuart Argue
Set near term recovery milestones for your client It can be easy for you and your clients to forget exactly what you are working on from day- to-day and week-to-week. Take a moment to set goals that keep you both on track and keep clients accountable. Achieved goals result in a trail of successes to reflect upon. Set template or customized clinical
I'd like to start over
Published January 11th, 2023 by Stuart Argue
You have a few options here. You can go to “More” → “Profile” and click “Delete logs between dates” and bulk delete the logs from when you started until today. If you haven't created an account (Look under “More” → “Account” to check) then just delete the app and reinstall. If you want your account deleted go to “More” → “Account” and tap “Delete” t
Can I talk directly with other users?
Published October 19th, 2022 by Stuart Argue
You can opt-in to the Pair Up feature which allows you to connect with another user anonymously and securely and send them virtual gifts and messages of hope. We haven’t enabled direct chat as there is some research that shows this can be triggering for some. You can also link with your practitioner and chat with them in the Team Chat section.
My pair up never sends virtual gifts
Published October 19th, 2022 by Stuart Argue
This is just unlucky. Some users don't send virtual gifts and we can't do much about that. Also some user stop using the app. You get a new pair up every couple of days. Some people just get an unlucky streak. If you want to force getting a new pair up. Please turn the Pair Up feature off then back on again.
Sleep and Stool tutorial video
Published October 5th, 2022 by Stuart Argue
This tutorial will show you how to take advantage of our Sleep and Stool tracking features. Sleep and eating dysregulation often go hand in hand. As such, helping your client to understand their sleep patterns and maintain good sleep hygiene can be foundational to their recovery. Some clients additionally experience metabolic disruption resulting fr
Can I use Recovery Record on web?
Published October 19th, 2022 by Stuart Argue
Yes. If you have the app Please create an account on your phone if you haven't already ("More" → “Account”). Then you can login on web at https://www.recoveryrecord.com/app/patient. If you don't have the app Please register at https://www.recoveryrecord.com/app/register
Why can't I message my pair up?
Published October 19th, 2022 by Stuart Argue
There is too big a risk of people triggering each other. The virtual gifts are a good way to send encouragement without the risk of any triggering content.
Why is messaging set to one way?
Published October 19th, 2022 by Stuart Argue
Linked clinicians have the option to enable/disable on messaging them in the app. If messaging is set to one-way please chat to them. It is likely just a personal choice of how they use the app.
How do I get FODMAP to show up?
Published February 5th, 2023 by Stuart Argue
Tap More → Settings → Focus Areas. Tick “Gastrointestinal Problems - Not Sure (or Other and pick one). Tap Done. A dialog will pop up. Say ”Yes" You should now have a FODMAP button top right of the Home screen.
Change Pair Up pair person
Published October 19th, 2022 by Stuart Argue
You automatically get a new Pair Up person every couple of days. If you want a new one sooner than that, you can do so by disabling Pair Up and re-enabling.
Charting log data to see trends
Published October 6th, 2022 by Stuart Argue
Let data aggregation do the work for you An incredible capability of capturing data digitally, is that it can be automatically aggregated to reveal client patterns and triggers. E.g., how emotional experiences relate to eating disorder symptoms, and how symptoms have developed over the past month. Using charts to identify trends and share with clien
How does Pair Up work?
Published October 19th, 2022 by Stuart Argue
Pair Up allows you to progress through the recovery process with other Recovery Record users. Share your overall feeling and send virtual gifts. If you opt in you will be paired with a new Recovery Record user from anywhere in the world every few days. You can opt out at any time. You pick a nickname or pseudonym, we'll never share your true identit
How to find a clinician
Published October 19th, 2022 by Stuart Argue
If you are in USA you can click “Find a Clinician” under “Connect” Outside of USA we recommend using a country specific help finder. For many countries there is a website or helpline for finding Eating Disorder treatment.
Is Nourishly for Clinicians secure?
Published October 24th, 2022 by Stuart Argue
We take security very seriously. Recovery Record complies with the HIPAA Security Rule. We take administrative, physical and technical safeguards to ensure the confidentiality, integrity, and security of electronic protected health information (PHI). All PHI information is encrypted on your device, on our servers and in transit. Feel free to cont
How to disable DBT Diary Cards
Published January 24th, 2023 by Stuart Argue
Tap “More” → “Settings” → “Check-In Log Types” and then untick “DBT Diary Cards”
How to remove demo clients
Published October 26th, 2022 by Stuart Argue
Note: Demo clients do not count toward your paid links. To remove a demo client, please follow our unlinking with clients tutorial.
I'd like to log out of the app
Published December 30th, 2022 by Stuart Argue
The app doesn't have a log out feature specifically. But you can setup a lock screen with either a passcode, FaceID or TouchID for logging in. Just navigate to “More” → “Settings” → “Privacy Lock Screen”
How to delete your account
Published October 18th, 2022 by Stuart Argue
To delete your account, navigate to “More” → “Account and then tap ”Delete" top right. If you don't have the app installed, install it and sign in under “More” → “Account” and then click “Delete” top right. Feel free to delete the app after scheduling deletion. Tap “More” → “Account” Sign in if you aren't signed in then click “Delete” top right. Ta
I'd like to log out of the app
Published December 30th, 2022 by Stuart Argue
The app doesn't have a log out feature specifically. But you can setup a lock screen with either a passcode, FaceID or TouchID for logging in. Just navigate to “More” → “Settings” → “Privacy Lock Screen”
How to rename meals
Published October 20th, 2022 by Stuart Argue
Navigate to “More” → “Settings” → “Meal Names”. Then tap the meal name to edit it. Tap “More” then “Settings” Tap “Meal Names” Tap on the meal name to edit.
How do I log extra snack or meal?
Published July 10th, 2023 by Stuart Argue
You can log as many meals per day of any type whenever you like. For Snacks, just tap the middle-bottom log button (Knife and Fork) and then select the last option for “Which meal” which is “Snack/Unplanned/Other” it will pop up some options extra options for the meal type (like “Snack, ”Light Snack, etc).
Disable DBT Diary Cards
Published October 30th, 2022 by Stuart Argue
iPhone/Android Tap into the Client's menu (3rd icon along the bottom) then “DBT Diary Cards and then the Settings icon top right and then click ”Don't enable" Tap the Client's menu and then “DBT Diary Cards” Tap the settings icon top right. Tap “Don't Enable” Web Tap “DBT Diary Card” in the Client's menu then “Configure” then “Don't Enable” Click "D
Why can’t I count calories?
Published October 21st, 2022 by Stuart Argue
Good news - you can manage your weight successfully without counting calories. In fact, most people’s long term health and weight outcomes will improve by adopting different strategies instead. We are fully committed to helping users to build a healthy relationship with food and their bodies. Research shows that teaching people to limit their intake
Clinician App: Orientation and Best Practices
Published October 5th, 2022 by Stuart Argue
In this video, we’ll orient you to your Recovery Record Clinician application and some best practices for getting started.
What is the minimum number of clinicians for a clinic license?
Published July 14th, 2023 by Stuart Argue
We have a minimum of five clinicians for a clinic license. Clinic Licenses come with lots of extras including 1:1 training and it wouldn't be a cost effective option for groups under 6 compared to just individually purchasing single clinician licenses.
How do I export my data?
Published October 20th, 2022 by Stuart Argue
When you request your data and we will put it all in a zip with a password of your choosing to protect it. We'll then email you a link to download it. This process might take a few hours but typically takes 30 minutes. The format of the data is number of JSON text files and any photos as JPEGs. “More” → “Profile” → “Request all your data”
Does the clinician app have log in and log out functionality?
Published October 3rd, 2022 by Stuart Argue
We currently don't have the ability to log out and then back into a different account from the iPhone/iPad or Android Clinician apps. Please just delete and reinstall the app to change accounts. If you need two accounts at the same time, you might like to use the web interface for one and the iPhone or Android app for the other.
How to add custom feelings
Published October 18th, 2022 by Stuart Argue
Tap the Gear/Settings icon top right of a meal or behavior log or go to “More” → “Settings” → Customize log questions" Tap “Add custom feeling” button Pick a feeling icon from our library of icons, give the feeling a name and then put in textural values from lowest to highest. Click “Done” when completed. When “Reason Text” is on, when the feeling i
How long does the training take?
Published July 14th, 2023 by Stuart Argue
Your group introductory training takes 1.5 hours but can be run in one hour if necessary. In this time, the team will learn the background and research supporting the platform, best practices and clinical workflows for optimal use, and most importantly they will receive hands-on interactive training in key functionality and patient use cases. Practi
Can I back log thoughts to previous time/day?
Published July 14th, 2023 by Stuart Argue
We don't support this functionality, we recommend just adding a some text to the thought about when you experienced it. This actually works better for any linked clinician as it makes it clear the gap between the thought and the recollection of the thought.
What is the minimum size for a group account?
Published October 26th, 2022 by Stuart Argue
We offer group accounts for 6 or more clinicians. Group accounts get dedicated training and onboarding. So it is not cost effective for less than groups of 6. Please buy single clinician licenses. You can see our pricing at https://www.recoveryrecord.com/pricing. If the purchases are done through the web interface (https://www.recoveryrecord.com/app
How to rename meals
Published October 19th, 2022 by Stuart Argue
Navigate to “More” → “Settings” → “Meal Names”. Then tap the meal name to edit it. Tap “More” then “Settings” Tap “Meal Names” Tap on the meal name to edit.
How to disable Exchanges
Published July 10th, 2023 by Stuart Argue
Tap “More” then scroll down to “Exchange Targets” in the “Customize” section. Then toggle “Enable dietary exchange targets” to “No”
When does a clinic license make sense?
Published July 14th, 2023 by Stuart Argue
A clinic license is a cost effective solution when There are five or more clinicians are/will be using the products Most of the clinicians will be linking with 10 or more patient/clients at a given time Outside of pure cost effectiveness, we are invested in making your rollout a success and provide a lot of help getting setup and helping your clinic
How can I sync apps from my phone and iPad?
Published July 20th, 2023 by Stuart Argue
1. On your phone tap "More" in the bottom right then "Account". If you aren't signed in, click "Log into an existing account" and log in to your existing account. 2. If your tablet is an iPad and it is in landscape tap "Account" in the left menu (if portrait tap "Show Menu" top left then “Account”). If you aren't signed in, click "Log into an existi
How can I delete the demo clients?
Published January 11th, 2023 by Stuart Argue
Please follow the same instructions for unlinking with real clients.
Clinician Web Interface: Orientation and Best Practices
Published October 5th, 2022 by Stuart Argue
In this video, we’ll orient you to your Recovery Record Clinician web interface and some best practices for getting started.
Can you cancel my subscription for me?
Published October 7th, 2022 by Stuart Argue
If you are paying for your subscription directly (i.e. it is not an Apple managed subscription) we can assist you with cancelling. Please contact support, ideally once logged in and then clicking “FAQ, Handbook & Support” in the left menu then “Support” or alternatively from our contact page. If you use the contact page please provide the same e
Why don't you have a forum or peer support feature?
Published October 19th, 2022 by Stuart Argue
It would be a non-trivial amount of effort for us to moderate the forum including removing triggering content There isn't a clinical reason to have a forum i.e. it would be unlikely to help improve outcomes (Studies here suggest it can make things worse There are other sites out there that run forums - you can Google them. We do however have a f
Is Recovery Record for Clinicians secure?
Published September 30th, 2022 by Stuart Argue
We take security very seriously. Recovery Record complies with the HIPAA Security Rule. We take administrative, physical and technical safeguards to ensure the confidentiality, integrity, and security of electronic protected health information (PHI). All PHI information is encrypted on your device, on our servers and in transit. Feel free to cont
Why does the lock screen sometimes appear when I'm not expecting it
Published November 1st, 2022 by Stuart Argue
This happens when you accidentally start to pull down the notifications menu (the thing that comes down when you slide your finger down from the top of the screen). Unfortunately we have no way to prevent the lock screen and not compromise on security.
Why do my clinician and I have to be in the same compliance zone to link?
Published February 5th, 2023 by Stuart Argue
Recovery Record has two compliance regions, Europe and Non-Europe. EU law around privacy and data storage (GDPR) is incompatible with US law around HIPAA. e.g. GDPR does not allow data to be “exported” to USA. So a European based patient's data cannot reside on a USA server and be made available from their to a USA based Clinician. We have decided
How to specify time for a meal that was earlier in the day
Published August 24th, 2023 by Stuart Argue
In the meal log there is a question "How long ago did you eat?" with options "5min, 10min, 30min, Other". Tap "Other" and then "Earlier Today" then select the time.
What do the log icons/symbols mean?
Published October 25th, 2022 by Stuart Argue
In the log activity, there are often little icons on the logs. Here is what they mean.
Remove the limit on client backlogged meals
Published October 3rd, 2022 by Stuart Argue
By default the client app only allows meals to be logged for the current day and the previous 3 days. It also only allows 5 meals to be logged for previous days per day. As a clinician you can change this behavior. Here is how on iPhone. For web, please checkout our full article on this. Clinician iPhone or Android App Tap into the Client's menu (3r
Can I use this on my phone and laptop?
Published October 20th, 2022 by Stuart Argue
Yes. Please create an account on your phone if you haven't already ("More" → “Account”). Then you can login on web at https://www.nourishly.com/app/patient.
Can I edit logs from over a week ago?
Published January 11th, 2023 by Stuart Argue
We don't allow logs to be edited from over a week ago. There is no therapeutic value in doing so. If you want to correct the record a bit on a log, feel free to just add a comment to it explaining the what is incorrect.
Can I alter exchanges my clinician set for me?
Published February 5th, 2023 by Stuart Argue
Exchanges are very prescriptive and should be configured by someone trained in them. Thus only clinicians can configure them. Please talk to your linked clinician about adjustments you would like made.
How can I share my logs with my clinician?
Published February 5th, 2023 by Stuart Argue
When you link with your clinician your logs will automatically shared. Follow our guide to linking with your clinician.
How to print or PDF client messages for your records
Published November 7th, 2022 by Stuart Argue
Log in to the web interface Click into the client Click “Direct Messages” and/or “Team and Client Chat” Then “Print View” From the browser, print the page From the dialog that pops up on Mac or Windows there should be a “Save as PDF” like option
How to remove some meals from the home screen
Published November 8th, 2022 by Stuart Argue
Tap “More” → “Settings” → “Meals” and then uncheck any you don't want on the home screen.
I've forgotten my security question answers
Published December 30th, 2022 by Stuart Argue
Please contact support and we'll be in touch with a process to have them reset.
Using multiple devices
Published October 20th, 2022 by Stuart Argue
Good news! You can sign in on more than one device. Just install the Nourishly app on your devices and log into the same account in "Account". You will then be able to access your logs and other information on multiple devices. Please note that some settings/Nourishly configurations will be device specific and some will be shared between devices. e.
Helping Clients Manage Comorbid Stress in Recovery Record
Published October 5th, 2022 by Stuart Argue
It’s likely that some if not all of your clients may be struggling with comorbid conditions, particularly stress, anxiety, or depression along with an eating disorder. There are several ways you can support your clients in managing these challenges within the Recovery Record app. Let's take a look.
How are clinic licenses priced and billed?
Published July 14th, 2023 by Stuart Argue
Once we know how many practitioners are with your group and how much customization work (if any) you will need, we will provide you with a quote. Our base price for 5 x practitioners is $90/month ($17.99 per clinician) and then this price steps down based on the number of practitioners. We also offer discounts for not-for-profits, sliding scale and
How to turn off meal log reminder notifications
Published February 1st, 2023 by Stuart Argue
Tap the bell icon top right of the home screen and untick the reminders you don't want to receive.
I’d like an emotion that isn’t listed
Published January 11th, 2023 by Stuart Argue
Please follow our tutorial on adding custom feelings.
Can we conduct a research project with Recovery Record?
Published September 30th, 2022 by Stuart Argue
Recovery Record technology plays a vital role in the collection of behavioral, emotional and cognitive data. Enquire about Recovery Record research capabilities by contacting us.
What does it mean that a clinician reviewed my logs?
Published February 5th, 2023 by Stuart Argue
This notification is sent when your linked clinician clicks one of two buttons Let {your_name} know their logs have been reviewed Let all clients know their logs have been reviewed This typically happens when they've looked through your logs. It is a nice way to let you know they have looked over your recent logs. You shouldn't expect a writeup or a
Can I remove the 'skipped meal' question from a meal log?
Published February 5th, 2023 by Stuart Argue
This question can't currently be disabled. But by being defaulted to No, you can just skip over it. It also makes the next question easier to reach so there is some value in having it even if you don't use it.
Setting Up Boundaries and Expectations from the Clinician App
Published October 5th, 2022 by Stuart Argue
Setting boundaries and expectations will set you and your client up for success. We recommend sharing a client agreement and discussing with them. Additionally, there are three ways to manage expectations within the app. 1. Turn on your do not disturb times. We cover this in depth in this article. Tap on the button labeled “More” at the bottom rig
Do clients have to pay to use the app?
Published October 8th, 2022 by Stuart Argue
Recovery Record is free for clients across iPhone, Android and Web. Please feel free to let them know. Note: You are absolutely welcome to charge clients an extra fee for linking with you.
Setting Up Boundaries and Expectations from the Clinician App
Published October 24th, 2022 by Stuart Argue
Setting boundaries and expectations will set you and your client up for success. Note: This video is for our Recovery Record product but it works identically for Nourishly. We recommend sharing a client agreement and discussing with them. Additionally, there are three ways to manage expectations within the app. 1. Turn on your do not disturb times.
How to bulk delete logs
Published October 20th, 2022 by Stuart Argue
Bulk delete logs between two dates. Tap “More” then “Profile” Tap “Delete logs between dates” Select From and To dates. The number of logs to be deleted is displayed. Then click “Delete”
How do I adjust the number of meals that earn a star?
Published July 25th, 2023 by Stuart Argue
Navigate to More then Settings then Meal Logging Goals and adjust
Why can’t I integrate with my fitness tracker on Android?
Published October 21st, 2022 by Stuart Argue
Thanks for asking! We appreciate the convenience of having all of your data in one place and will be working on integrating with fitness trackers. Thank you for your patience with us as we work to make Nourishly better :)
How to remove a clinician from a license
Published July 14th, 2023 by Stuart Argue
Prerequisite : This needs to be done by someone who has an Admin role for the Clinic License Dashboard Log into the Clinic License Dashboard Click the last tab along the top “Clinician List” (If you don't see this then you don't have admin rights so ask the clinic manager to do it and share this article with them). This will display a table of C
Can I keep my data after unlinking with my Clinician?
Published July 14th, 2023 by Stuart Argue
Absolutely. All your logs etc are retained when unlinking with a clinician. All their comments will also be retained but direct messages will not be visible.
Should I pay with my personal Apple ID account?
Published September 30th, 2022 by Stuart Argue
Unfortunately, Apple does not yet allow you to have both a company and personal credit card associated with your Apple ID account. We recommend purchasing a subscription from the web interface using a company credit card instead of purchasing using your personal Apple ID account. Just sign in then click “Pricing / Licensing” in the left hand main m
How to modify meal reminder times
Published October 20th, 2022 by Stuart Argue
Tap the bell icon in the top right of the home screen. Then tap “Modify Times”. Alternatively you can go to “More” → “Settings” → “Reminder Times” Tap the bell icon in the top right of the home screen. Tap “Modify Times” Click on the meal reminder you'd like to modify.
How to add custom questions to meal or feeling logs
Published October 20th, 2022 by Stuart Argue
Nourishly has four different structures for custom questions. A custom feeling which has an icon, name and textural values from low to high. To setup a custom feeling check out this article. A simple “Yes/No” response to a question. A question that can have a multiline text response A question with a response for selecting from a 1 to 10 scale For
My password won't get accepted (not strong enough)
Published October 19th, 2022 by Stuart Argue
Since Recovery Record has very personal and sensitive data it is important it is secured with a strong password. This means not using dictionary words, names or places as part of the password and often adding a symbol, digit and/or uppercase. Examples of weak passwords 4New*York. This may look strong but it is actually weak due to having two diction
How to delete old logs
Published October 20th, 2022 by Stuart Argue
Bulk delete logs between two dates. Tap “More” then “Profile” Tap “Delete logs between dates” Select From and To dates. The number of logs to be deleted is displayed. Then click “Delete”
How old does my child have to be to use Recovery Record?
Published October 19th, 2022 by Stuart Argue
If your child has your consent they can be as young as 13 but no younger. This is covered in our terms of service. The relevant section is copied here:
How to turn off post-log affirmation text and quotes
Published October 19th, 2022 by Stuart Argue
“More” → “Settings” → “Affirmation Preferences” → Turn off “Text” Tap “More” → “Settings” Tap “Affirmation Preferences” Turn off “Text”
How does the prorated subscription upgrade work?
Published October 26th, 2022 by Stuart Argue
When you upgrade subscriptions your old subscription will be prorated into your new subscription. For example, if you are on a $8.99 per month subscription and upgrade to the $19.99 option, you will be charged charged prorated amounts for the time spent on each option. Assuming the change occurred halfway through the billing month, you are bille
How to change clinic name
Published November 7th, 2022 by Stuart Argue
iPhone / Android Navigate to “More” → “Your Profile” then edit “Clinic name” (5th down) Web In the “Main Menu” on the left click “Your Profile” then edit “Clinic name”
Can I get a printout of all of the coping skills?
Published October 26th, 2022 by Stuart Argue
This is a resource we offer our Group and Enterprise accounts. If you are on a group/enterprise license, drop us a note at https://www.recoveryrecord.com/contact and we'll get you a copy.
How do you protect my privacy?
Published October 20th, 2022 by Stuart Argue
Please take a read through our privacy policy to see how data is and more importantly is not used. If you are in the USA - We are bound by and adhere to the HIPAA privacy rule. If you are in the EU - We are bound by GDRP Some extra things you might like to consider You can use Nourishly in self-help mode without creating an account. If you like, yo
Can we conduct a research project with Nourishly?
Published November 1st, 2022 by Stuart Argue
Nourishly technology plays a vital role in the collection of behavioral, emotional and cognitive data. Enquire about Nourishly research capabilities by contacting support.
Is this app free for me to use with clients?
Published October 25th, 2022 by Stuart Argue
You can use Recovery Record for Clinicians with one client for free. Any United Healthcare members are also free (You'll need to enter their member details). If you are part of a provider group, ask your management if they'd consider a group account which is for 6 or more clinicians. Our pricing is at https://www.recoveryrecord.com/pricing
Why can't I log meals further back than three days?
Published October 19th, 2022 by Stuart Argue
The therapeutic value of logging meals diminishes the longer the time has elapsed between the meal and when it is logged. We limit it to three days to discourage the practice of back-logging meals. If you are linked with a clinician, they can disable this limitation at their discretion. If you really, really, really want this limitation removed for
How can I share a feature suggestion for the app?
Published October 26th, 2022 by Stuart Argue
Submit a ticket at https://www.recoveryrecord.com/contact. Try to cover not just what the feature should do but the why.
I've forgotten my Recovery Record for Clinicians password
Published September 30th, 2022 by Stuart Argue
We're sorry to hear that you are unable to access your account. Please reset your password using this link. After entering your email address you'll get one of two emails. If we have an account with that email addresses there will be a link to a flow to create a new password. If we don't have an account with that email address the email will say a
Why can’t I integrate with my Blood Glucose device?
Published October 21st, 2022 by Stuart Argue
Thanks for asking! We appreciate the convenience and importance of automating inputs from your BG device into Nourishly and will be working on integrating with devices in the future. Thank you for your patience with us as we work to make Nourishly better :)
Where can I find all my subscription payment invoices/receipts?
Published October 4th, 2022 by Stuart Argue
If you are paying using Apple Subscriptions please follow Apple's instructions. If you are paying for your subscription directly with us then Login to the clinician web interface Click “Pricing & Licensing” in the Main Menu on the left Click the “View Receipts” button. Note: If you don't see this button then either you have been paying via an Ap
My name is showing up as my clinicians name. How do I fix that?
Published August 31st, 2023 by Stuart Argue
When you go to link with the clinician it first asks to setup an account and collects your name. It seems you've accidentally entered your clinician's name there. So just got to "More" -> "Profile" in your app and update the name to yours.
Does Recovery Record protect the privacy of clinicians and clients?
Published September 30th, 2022 by Stuart Argue
We are bound by and adhere to the HIPAA privacy rule. Please take a read through our privacy policy to see how data is and more importantly is not used.
What extras do I get with a clinic license?
Published July 14th, 2023 by Stuart Argue
Here is an non-exhaustive list 1:1 Training Dashboard to see trends, progress and utilization Automatic outcome collection Custom Patient Agreements Single BAA covering all clinicians. Can be customized to some extent. Utilization Review interface if desired Custom expectation management content When a clinician is added to the license they receive
Commenting on logs
Published October 5th, 2022 by Stuart Argue
Provide contextualized feedback on log entries An incredible capability of bringing mobile technology into your treatment, is the option to providing feedback on specific events and logs. We are told time and time again by clinicians that big client breakthroughs often happen via on the spot encouragement, challenges or validation. Attach the feedba
Can I use my personal iPhone or iPad for work?
Published November 1st, 2022 by Stuart Argue
Nourishly’s and iOS's "containerization" places an unbreachable partition between clinical data and personal data stored on your device, reducing the need for clinic-owned devices. Nourishly lets you bring your own device to the clinic and take it home with you in total confidence that the clinical data stored on your Nourishly application is secure
Is there a way for a group of friends to use the apps together for support?
Published October 19th, 2022 by Stuart Argue
We don't currently have such a feature. It is also unlikely we'll develop it due to our “do no harm” approach and the risk of friends triggering each other using the app.
My client is having trouble creating a password that's accepted
Published October 3rd, 2022 by Stuart Argue
Since Recovery Record has very personal and sensitive data it is important it is secured with a strong password. This means not using dictionary words, names or places as part of the password and often adding a symbol, digit and/or uppercase. Examples of weak passwords 4New*York. This may look strong but it is actually weak due to having two diction
Why can't I reuse pictures of my meals on different days?
Published October 19th, 2022 by Stuart Argue
This is by design. We use the photo timestamp to determine the day of the meal. We didn't have this restriction initially but our clinical users wanted that stronger assurance that the photo was from the current day. With apologies
Why are many features that available in the app not available on web?
Published October 19th, 2022 by Stuart Argue
The web interface has the core functionality for meal monitoring, linking, and messaging with clinicians. However there are a number of features that aren't in web. Over time we add a few more but the web interface is designed to be used in addition to the app not as a full replacement. If you feel strongly about a feature needing to be in the web i
How to set a plain color home screen background wallpaper
Published October 19th, 2022 by Stuart Argue
By default you'll get a new wallpaper each day from a set of 30 wallpapers. You can pick from this set for specific days of the week, add your own or just set a plain color. “More” → “Settings” → “Wallpapers” → Tap into a day → Scroll to the bottom → Pick one of the three plain colors. Tap “More” and then “Settings” Tap “Wallpapers” Select which day
How to customize meal log questions
Published October 18th, 2022 by Stuart Argue
Meal log questions can be customized with a large library of pre-defined questions or you can add your own. Just start a meal log and then click the gear icon in the top right. Tap the Settings/Gear icon top right right of a meal log. Browse through the list of questions and tap on the one you'd like to turn on or off. Each question will show a pre
How do I use the same account across my phone and tablet?
Published July 19th, 2023 by Stuart Argue
Just sign in with the same account email from “More” → “Account”. This will keep all your data synchronized.
Why can't clients record self-harm and suicidal ideation?
Published November 1st, 2022 by Stuart Argue
Although self-harm is a common behavior associated with eating problems, and one in need of close monitoring, we are still exploring potential liability issues associated with this feature, along with suicidal tendencies.
I am a clinician (or therapist, psychologist) not a patient
Published January 11th, 2023 by Stuart Argue
It seems like you might have installed the patient app instead of the clinician app. Please install either the iPhone Clinician app or Android Clinician app or Create an account online
How to view which clinicians are covered by the license
Published July 14th, 2023 by Stuart Argue
Prerequisites: This cab be done by someone who has an Admin role for the Clinic License Dashboard Login to the Clinic License Dashboard Click the last tab “Clinician List” (If you don't see this then you don't have admin rights, contact your clinic license manager to either give you admin permission or for them to do this step). This will display
Why is there no calorie counting option in Nourishly?
Published November 1st, 2022 by Stuart Argue
Nourishly focuses on the cognitive, behavioral and social factors that might be maintaining problematic eating behaviors. By addressing these factors and introducing new, positive habits, we believe individuals can achieve lasting behavior change and health benefits.
I am worried someone will look at my logs. How can I keep them secure?
Published October 19th, 2022 by Stuart Argue
The Recovery Record icon is very discrete to help you maintain privacy, and an App sure does beat a piece of paper! You can also add a passcode lock on your mobile phone and/or turn on the Recovery Record Passcode lock in the settings section - you will be the only one with the access to the passcode and the App. You can also turn on Discrete Remind
How often can my clinic receive a training session?
Published July 14th, 2023 by Stuart Argue
We provide live training once per year and you may access recorded training for new hires and as needed.
Can newly linked team members see historic team messages or comments?
Published October 18th, 2022 by Stuart Argue
No. You are able to see all the historic clinician comments and team messages. However clinicians can only see comments and team messages which were made while they are linked with you. i.e. At the point the comment or message is made a permission to view that comment or team message is given to all currently linked clinicians. If a clinician links
Can I have a meal eaten after midnight show up in the prior day?
Published August 28th, 2023 by Stuart Argue
At the moment we don't currently support this but we like the idea and it is on roadmap.
If I delete the app, will I lose access to all my historic logs?
Published October 19th, 2022 by Stuart Argue
If you have created an account and are currently signed into that account : No logs will be lost. You can always sign in on a different device or web and your logs will be there. If you haven't created an account or aren't signed into an account and you delete the app then you will loose access to any logs. To check if you have an account go to “Mor
What is the difference between the password and the passcode?
Published September 30th, 2022 by Stuart Argue
When you setup a clinician account you are providing your email and password. The password must be at least 8 characters and meet some minimum complexity requirements. You can use this account to sign in using a browser or the iPhone or Android app. In addition to your password, we have a passcode for quickly unlocking the app on iPhone or Android.
Can my client and their parent both be using the same login?
Published January 11th, 2023 by Stuart Argue
This is possible. Multiple phones can be logged into the same account. Some considerations You won't automatically know who wrote what. You might like to have the parent comment on all the logs they make just writing “Mom” or “Dad” on them so you know which ones are theirs. The parents can see everything the child writes and vice-versa. So you might
How to update who receives invoices for the clinic license
Published July 14th, 2023 by Stuart Argue
Please have the clinic manager send an email to suppport@recoveryrecord.com with some text like: Hi, I'd like [email address] to get the receipts for our Clinic License instead of [email address]. We'll then get that updated.
How to add custom questions to meal, behavior or feeling logs
Published October 18th, 2022 by Stuart Argue
Recovery Record has four different structures for custom questions. A custom feeling which has an icon, name and textural values from low to high. To setup a custom feeling check out this article. A simple “Yes/No” response to a question. A question that can have a multiline text response A question with a response for selecting from a 1 to 10 sca
How does the client reward system work?
Published October 25th, 2022 by Stuart Argue
Our motivational management system (including positive affirmations, aspirational images and jigsaw puzzles) rewards engagement in treatment. The best way to understand the Nourishly reward system is to download the app and "walk in your client’s shoes". We've made this super simple - follow this guide. Positive affirmation images After each meal lo
Setup or modify "Do not disturb" times
Published October 24th, 2022 by Stuart Argue
More → Your Profile → Do not disturb times An important part of setting personal boundaries in the app is to setup times when you shouldn't be disturbed by notifications and to let client's know you are not to be disturbed with messages at certain times. Here setup Do Not Disturb times. You can set each day individually or set times for Monday to F
Will a client be notified when I unlink with them?
Published October 24th, 2022 by Stuart Argue
The short answer is “Not directly”. We don't send a push notification or an email to them. If they use the app they will likely notice the link is no longer there. It is up to the clinician to inform the client why they are unlinking - if they choose to.
Where do I find my link code?
Published October 24th, 2022 by Stuart Argue
iPhone and Android app Two places Click the second icon along the bottom (Will be called either “Clients” or Patients"). The link code will be toward the bottom. At the top of “Your Profile” Your 4 or 5 digit link code will appear here You can also find it at the top of “Your Profile” Your 4 or 5 digit link code will appear here Web interface Clic
How to log hydration/drinks and optionally work toward a target
Published July 24th, 2023 by Stuart Argue
Note: Drink tracking is available for all conditions except Eating Disorder conditions . Drink tracking is enabled and configured by clicking the middle log button then the gear top right then tick “Drink Tracking”. Then set a goal for the day ( Once setup. You log drinks by clicking the middle log button then “Drink”. Not all drink types contribut
I've forgotten my Nourishly for Clinicians password
Published October 24th, 2022 by Stuart Argue
We're sorry to hear that you are unable to access your account. Please reset your password using this link. After entering your email address you'll get one of two emails. If we have an account with that email addresses there will be a link to a flow to create a new password. If we don't have an account with that email address the email will say a
I don't know my password for accessing a shared document link
Published October 20th, 2022 by Stuart Argue
You create a password when you create an account. Please either access the document from the app or reset your password from “More” → “Account” → “Change Password”
Why can't I reuse pictures of my meals on different days?
Published October 20th, 2022 by Stuart Argue
This is by design. We use the photo timestamp to determine the day of the meal. We didn't have this restriction initially but our dietitian users wanted that stronger assurance that the photo was from the current day. With apologies
If I am issued a refund, how long will it take to post to my bank account?
Published October 26th, 2022 by Stuart Argue
Typically it will show up on your credit card transaction list within a couple of days but might take up to a week. Note: We offer refunds on a case-by-case basis. Typically just after a yearly subscription renews but the customer didn't want it to renew.
How to cancel your subscription
Published October 24th, 2022 by Stuart Argue
The first thing to do is work out if you are paying via an Apple subscription or directly with your credit card as they have different ways to cancel. The easiest way to determine this is to look for your monthly or yearly receipts and check if is from Apple or from Us directly. Cancel an Apple managed subscription If you purchased your subscriptio
How do I delete my Nourishly for Clinicians Account?
Published October 24th, 2022 by Stuart Argue
If you have the iPhone app then please follow the below instructions. Otherwise create a ticket and we'll be in touch to get it deleted. Tap “More” bottom right and then “Your profile” Scroll to the bottom and then tap “Delete Account” and then click “Delete” in the confirmation dialog.
What is the "Compliance Region"?
Published October 24th, 2022 by Stuart Argue
Nourishly operates in two distinct sets of infrastructure. One in Germany and one in the United States. This is due to legislation in Europe that prevents data being exported outside of Europe (GDPR). This means that a Clinician in Europe who is using our Europe servers cannot link with a client in say the United States using our US servers. This c
What are the advantages of a clinic license?
Published July 14th, 2023 by Stuart Argue
Here are some of the highlights More cost effective if most clinicians are linking with 10 or clients/patients at a given time Unlimited client/patient links 1:1 Training Easy billing on a single credit card Easily setup automatic outcome collection Priority Support Easy to add and remove clinicians from the license as your team grows or staff off-b
How to add a custom feeling to client's meal and feeling logs
Published October 25th, 2022 by Stuart Argue
Clinician iPhone/Android App Tap the Client's menu (Third along the bottom) then “Change Log Questions” Scroll all the way to the bottom and tap “Add custom question” Tap “Add custom feeling” Pick a feeling icon from our library of icons, give the feeling a name and then put in textural values from lowest to highest. Click “Done” when completed. You
How much does the app cost for a solo provider?
Published October 24th, 2022 by Stuart Argue
Please see see our single practitioner subscription options. Note that if you buy a single clinician license through the iPhone/iPad app there is only a monthly option and not our discounted yearly option.
Does the clinician app have log in and log out functionality?
Published October 24th, 2022 by Stuart Argue
We currently don't have the ability to log out and then back into a different account from the iPhone/iPad or Android Clinician apps. Please just delete and reinstall the app to change accounts. If you need two accounts at the same time, you might like to use the web interface for one and the iPhone or Android app for the other.
How to setup Face ID to unlock the Clinician iPhone app
Published October 24th, 2022 by Stuart Argue
By default the iPhone Clinician app is unlocked using a 4 digit passcode. However, many users prefer using Face ID. Here is how to enable it. Tap “More” bottom right and then “Face ID Lock Screen”. Note: You might see “Touch ID Lock Screen” if your device doesn't support Face ID. To enable Face ID, just select the second option and follow the instru
I'm getting a message that my password is too weak
Published October 24th, 2022 by Stuart Argue
Since Nourishly for Clinicians has access to sensitive patient entered data, it is important you setup a strong password. This means not using dictionary words, names or places as part of the password and often having a symbol, digit and/or uppercase in the password. Examples of weak passwords 4New*York. This may look strong but it is actually weak
How to turn off post-log affirmation text and quotes
Published October 20th, 2022 by Stuart Argue
“More” → “Settings” → “Affirmation Preferences” → Turn off “Text” Tap “More” → “Settings” Tap “Affirmation Preferences” Turn of “Text”
Does Nourishly protect the privacy of clinicians and clients?
Published October 24th, 2022 by Stuart Argue
We are bound by and adhere to the HIPAA privacy rule. Please take a read through our privacy policy to see how data is and more importantly is not used.
Linking with Clients in Recovery Record from the Web Interface
Published October 5th, 2022 by Stuart Argue
This video will show you how to link with your patient in two different ways: through a Link Code or through email. We also have QR Code linking but that isn't covered here.
How do I change my account email address?
Published October 24th, 2022 by Stuart Argue
From the Web Interface 1.Login at https://www.nourishly.com/app/clinician. 2. Click “Profile” in the left hand main menu 3. Toward the bottom click the “Change Email” button 4 Enter your new email and your account password 5. You'll then receive an email with a confirmation link to your new email address. Click the link to complete the process. F
Locate your account email address in the app
Published October 24th, 2022 by Stuart Argue
Not 100% sure what your account email is? Here is how to find it. Tap “More” bottom right and then “Your profile” Your email address will be displayed here.
My client is having trouble creating a password that's accepted
Published October 24th, 2022 by Stuart Argue
Since Nourishly has very personal and sensitive data it is important it is secured with a strong password. This means not using dictionary words, names or places as part of the password and often adding a symbol, digit and/or uppercase. Examples of weak passwords 4New*York. This may look strong but it is actually weak due to having two dictionary wo
Linking with Clients from the Clinician Web Interface
Published October 25th, 2022 by Stuart Argue
This video will show you how to link with your client in two different ways: through a Link Code or through email. We also have QR Code linking but that isn't covered here. This video is actually of our Recovery Record product but the process is identical for Nourishly.
Can you cancel my subscription for me?
Published October 24th, 2022 by Stuart Argue
If you are paying for your subscription directly (i.e. it is not an Apple managed subscription) we can assist you with cancelling. Please contact support, ideally once logged in and then clicking “FAQ, Handbook & Support” in the left menu then “Support” or alternatively from our contact page. If you use the contact page please provide the same e
How can I export the data my client enters to share with another clinician they are working with?
Published October 26th, 2022 by Stuart Argue
You can generate a PDF of logs or print charts etc. At this point you are responsible for handling that data in accordance with any applicable laws (e.g. HIPAA in the USA). We have a tutorial on printing PDFs from the clinician App.
How to change your subscription billing credit card
Published October 24th, 2022 by Stuart Argue
Note: If you are paying via an Apple subscription please see our guide for switching away from paying with Apple to use another credit card. To change your credit card Login to the web interface Click “Subscription” in the main menu on the left Click the black “Change Billing Card” button
Set up Boundaries and Expectations from the Clinician Web interface
Published October 24th, 2022 by Stuart Argue
Setting boundaries and expectations will set you and your client up for success. Note: This video is for our Recovery Record product but it works identically for Nourishly. We recommend sharing the client agreement and discussing with them. Additionally, there are three ways to manage expectations within the Clinician website. Turn on your do not
How to fix reward songs that are playing but have no audio (iPhone or iPad)
Published October 20th, 2022 by Stuart Argue
Reward songs audio will not play when the iPhone is in “Silent Mode” Simply turn off silent mode. Silent mode on Silent mode off
How to add a custom question to a client's meal, feeling or behavior log
Published October 25th, 2022 by Stuart Argue
Nourishly has four different structures for custom questions. All are optional for the client to complete. A custom feeling which has an icon, name and textural values from low to high. To setup a custom feeling check out this article. A simple “Yes/No” response to a question. A question that can have a multiline text response A question with a res
Can my client log on the web?
Published October 25th, 2022 by Stuart Argue
Yes! They just need to login at https://www.recoveryrecord.com/app/patient. The web interface doesn't have all the features of the apps but does have nearly all the logging capabilities.
Can I have two accounts, one for private practice and one for an organization I work for?
Published October 24th, 2022 by Stuart Argue
You can. But you won't be able to use the iPhone or Android app easily with both accounts as we don't have a fast way to switch between the accounts without deleting the app. We recommend using web for one account and iPhone or Android app for the other. Or a work phone for one account and your personal phone for the other.
Can more than one provider use the one account?
Published January 12th, 2023 by Stuart Argue
No. This violates our terms of use and HIPAA (if in USA). HIPAA requires us to record who did what which isn't possible when accounts are shared Sharing an account violates our terms of use and is basically avoiding paying us a license which is really not cool. You wouldn't go to a movie theatre and expect one ticket to cover more than one person…
Do you accept credit card payment?
Published February 1st, 2023 by Stuart Argue
Yes. Please login at https://www.recoveryrecord.com/app/clinician and then click “Licensing & Pricing” in the main menu along the left. When you upgrade you'll be asked for credit card details.
Photos are not loading in the app
Published September 13th, 2023 by Stuart Argue
A few things to try, firstly confirm they are loading in the web interface by logging in at https://www.recoveryrecord.com/app/clinician. Once confirmed the photos are there then on your app, click into the client then click the third icon along the bottom to see the client's menu then click “{Name}'s Profile” toward the bottom then click “Resync a
How to change your selected profession
Published February 1st, 2023 by Stuart Argue
From the app, click “More” bottom right → “Your Profile” and then change your selected profession. From web click “Your Profile” in the left hand menu then change your selected profession.
I got an invite from someone I'm not treating. What should I do?
Published October 26th, 2022 by Stuart Argue
Please decline the invite. That will delete it.
How to modify Meal Log questions
Published September 29th, 2023 by Stuart Argue
Clinician iPhone/Android App Tap the Client's menu (Third along the bottom) then “Configure Log Questions” Tap the Client's menu (Third along the bottom) then “Configure Log Questions” You can also add custom questions by following these instructions. Web interface With the client selected in the left hand menu, tap Log Questions Asked
What is the "In-person link tool"?
Published October 26th, 2022 by Stuart Argue
If you want to quickly link with a client who is physically with you and you are near your laptop or computer, you might like to use the In-person link tool that uses a quick QR Code scan to link without displaying any of your other case load accidentally.
Can I receive a recording of a training session?
Published July 14th, 2023 by Stuart Argue
Yes! We know that it is difficult to align clinical schedules and for this reason we record all trainings and provide you with the recording such that you can share this with team members unable to join or who would like to revisit the training.
A clinician at my clinic has an account with their personal email. What should they do?
Published July 14th, 2023 by Stuart Argue
Two options. Change their email to the work email address by following these instructions. Register a new account for work at https://www.recoveryrecord.com/register. If they want to keep their personal account and work account they'll need to decide which account to be signed into on their phone. If they want to change which one they should delete
Why isn't the coping skills menu item showing up for my linked client?
Published July 24th, 2023 by Stuart Argue
If you've enabled “DBT Diary Cards” for that client then by default the skills are contained in the diary card feature and are DBT focussed. Enable skills outside of DBT Diary Cards - You can enable skills outside of the DBT Diary cards by going to the client menu then “DBT Diary Cards” then click the Gear icon top right and tap “Allow skills outsi
If I upgrade my subscription will my initial plan be automatically cancelled and upgraded so that I don't pay for two subscriptions?
Published February 1st, 2023 by Stuart Argue
When you upgrade subscriptions your old subscription will be prorated into your new subscription. For example, if you are on a $8.99 per month subscription and upgrade to the $19.99 option, you will be charged charged prorated amounts for the time spent on each option. Assuming the change occurred halfway through the billing month, you are bille
How to bulk delete logs
Published October 18th, 2022 by Stuart Argue
Bulk delete logs between two dates. Tap “More” then “Profile” Tap “Delete logs between dates” Select From and To dates. The number of logs to be deleted is displayed. Then click “Delete”
How do I add more than 6 meal reminders per day?
Published January 3rd, 2024 by Stuart Argue
We currently support up to 6 meal log reminders. If you'd like more than that, we recommend using either iPhone or Android's built in reminder capabilities. Here is how to add an additional meal reminder for each platform: iPhone: Open the Reminders App: Tap the Reminders app on your iPhone. It's typically located on the home screen. Create a New R
Assigning meditations to clients from the Clinician App
Published October 5th, 2022 by Stuart Argue
Your clients do not need a separate app for meditations. They are built right into Recovery Record.This tutorial will show you how to help your patient to incorporate meditations and mindful breathing into their daily lives.
Hide old logs and messages
Published October 18th, 2022 by Stuart Argue
In some cases old log data can be triggering but you don't want to delete it perhaps because you still want your treatment team to have access to it. In this case you can hide logs and messages before a certain date. Tap “More” then “Profile” Tap “Hide messages and logs before date” Tap “Select” to pick the date You can then adjust the date or rese
How to modify meal reminder times
Published October 19th, 2022 by Stuart Argue
Tap the bell icon in the top right of the home screen. Then tap “Modify Times”. Alternatively you can go to “More” → “Settings” → “Reminder Times” Tap the bell icon in the top right of the home screen. Tap “Modify Times” Click on the meal reminder you'd like to modify.
Is the app still accessible to my client after I unlink from them?
Published October 26th, 2022 by Stuart Argue
Yes. The client app is free and they can continue to use it.
What other languages is the app available in?
Published October 25th, 2022 by Stuart Argue
English German Danish
Why isn't there a drink / hydration log?
Published July 14th, 2023 by Stuart Argue
Drinking lots of fluid can be used a method for appetite suppression so we have not directly included a hydration tracking in the app. We do ask about what hydration in the meal log but try not to make it something to track accurately.
How to change the background wallpapers
Published October 18th, 2022 by Stuart Argue
By default you'll get a new wallpaper each day from a set of 30 wallpapers. You can pick from this set for specific days of the week, add your own or just set a plain color. “More” → “Settings” → “Wallpapers” Tap “More” and then “Settings” Tap “Wallpapers” Select which day of the week you'd like to set a wallpaper for. Either select one of our defau
Client onboarding and information flyer
Published October 24th, 2022 by Stuart Argue
We've put together a printable flyer you might like to print out and give to each patient you introduce the app to. Download the client flyer (PDF)
Powerful talking points for introducing clients to the app
Published October 7th, 2022 by Stuart Argue
We've put together some talking points for how to introduce your clients to the app. These guidelines are available as a printable PDF too. Patient Training Guideline Overview: The Primary Therapist or Dietitian will introduce Recovery Record to clients to ensure expectations are managed and the app is used in the context of treatment as intended.
Generating a printable PDF of Client log data from the Clinician App
Published October 5th, 2022 by Stuart Argue
In this tutorial, you’ll learn how to print and export PDFs of client data. This can be helpful for your personal use, record keeping or to send to your client or other members of the care team.
Set up Boundaries and Expectations from the Clinician Web interface
Published October 5th, 2022 by Stuart Argue
Setting boundaries and expectations will set you and your client up for success. We recommend sharing the client agreement and discussing with them. Additionally, there are three ways to manage expectations within the Clinician website. Turn on your do not disturb times. To do this, tap on the button labeled “Main Menu” on the left control panel,
Is Nourishly for Clinicians HIPAA compliant?
Published October 24th, 2022 by Stuart Argue
Nourishly is, indeed, compliant with the HITECH Act and HIPAA legislation. Some key components of this are; all data is encrypted on the device, in transit, and at rest in our backend systems, data is hosted in a HIPAA secure hosting environment, we do not transmit any protected health information via insecure channels such as email. We also have pr
Can my client log a meal for a previous day? i.e. Backlog
Published October 3rd, 2022 by Stuart Argue
Yes. Here is how a client can log meals for previous days. Tap “Check-In” toward the lower right. Tap “Back Log Meal” Select the day when the meal was. By default the client app only allows meals to be logged for the current day and the previous 3 days. It also only allows 5 meals to be logged for previous days per day. As a clinician you can chan
How to log stool / poop
Published July 14th, 2023 by Stuart Argue
Click “Check-In” along the bottom If no “Stool” option shows up, press the gear icon top right while the check-in pop-up is showing Enable “Stool Tracking”
How to add your own home screen background wallpaper
Published October 19th, 2022 by Stuart Argue
“More” → “Settings” → “Wallpapers” → Tap into a day of the week → Tap “Add” top right. Tap “More” and then “Settings” Tap “Wallpapers” Select which day of the week you'd like to set a wallpaper for. Tap “Add” top right
I'm not getting push notifications when a client messages me
Published November 7th, 2022 by Stuart Argue
iPhone/iPad Could be one of three things. (1) The notification for “New Messages” is disabled for that client. (2) Notifications are disabled for the entire app (3) The phone is set to “Do not disturb” profile. (1) Checking if notifications for new messages are on for a client. Note: this setting is per client. Tap the client's menu (Third icon a
How do I add more than 6 meal reminders per day?
Published January 3rd, 2024 by Stuart Argue
We currently support up to 6 meal log reminders. If you'd like more than that, we recommend using either iPhone or Android's built in reminder capabilities. Here is how to add an additional meal reminder for each platform: iPhone: Open the Reminders App: Tap the Reminders app on your iPhone. It's typically located on the home screen. Create a New R
What is the difference between the password and the passcode?
Published October 24th, 2022 by Stuart Argue
When you setup a clinician account you are providing your email and password. The password must be at least 8 characters and meet some minimum complexity requirements. You can use this account to sign in using a browser or the iPhone or Android app. In addition to your password, we have a passcode for quickly unlocking the app on iPhone or Android.
Set up a Meal Plan for your Client from the Clinician App
Published October 5th, 2022 by Stuart Argue
In this tutorial, you will learn how to set meal plans for your clients. This tool has been extremely useful for thousands of dietitians utilizing the platform. We hope you can take advantage of it.
How do you protect my privacy?
Published October 19th, 2022 by Stuart Argue
Please take a read through our privacy policy to see how data is and more importantly is not used. If you are in the USA - We are bound by and adhere to the HIPAA privacy rule. If you are in the EU - We are bound by GDRP Some extra things you might like to consider You can use Recovery Record in self-help mode without creating an account. If you li
How can I change language in the app?
Published February 5th, 2023 by Stuart Argue
The app has been translated to English, German and Danish. Which one is chosen by the operating system (iOS or Android) based on your language preferences. On iPhone you can adjust your language preferences by following https://support.apple.com/en-us/HT204031. You can add multiple languages there so if for example your native language is french but
How to receive notification that a client has logged
Published February 23rd, 2023 by Stuart Argue
From the Clinician iOS app or the Clinician Android app, select the client and then click the third icon from the bottom navigation menu. Tap “Notification Preferences” which is fourth from the bottom. Turn on “Each log” (Second from the top).
I'm not sure if Recovery Record is for me
Published October 19th, 2022 by Stuart Argue
Recovery Record can be helpful at every phase of recovery from an eating disorder and for any type of eating problem. Whether you are having a good day or bad days, you are on an ED-free roll or starting to slip back to old habits, and whether you are working with a treatment team or working independently. Recovery Record helps you to uncover things
Can two people have a group account?
Published October 25th, 2022 by Stuart Argue
Our minimum for group accounts is 6 people. Group accounts get dedicated training and onboarding. So it is not cost effective for less than groups of 6. Please buy two single clinician licenses. You can see our pricing at https://www.recoveryrecord.com/pricing. If the purchases are done through the web interface (https://www.recoveryrecord.com/app/c
How do I get a BAA signed?
Published October 24th, 2022 by Stuart Argue
We have our standard BAA that we will sign for anyone who has an NPI. If you want a custom BAA signed please contact us. We typically only do this for clinic accounts or enterprise customers. Request a BAA signed from iPhone or Android apps Tap “More” in the bottom right and then “Your Profile” Tap “NPI” and follow the process to set your NPI (Indiv
Is there a group account option?
Published October 26th, 2022 by Stuart Argue
Yes. We offer Clinic Account licensing for 6 or more clinicians. Some benefits of clinic accounts Save on licensing fees compared to buying individual single clinician licenses Unlimited client links Flexible billing Hands on group training over Zoom A single point of contact for any issues or enquiries Easily add/remove clinicians from the license
I've forgotten my passcode to unlock the app
Published October 20th, 2022 by Stuart Argue
There is no passcode recovery system in the app. Please delete the app, reinstall and then go to “More” → “Account" and sign back in. You can then re-enable a passcode from “More” → "Settings" → “Passcode”
Jigsaw song rewards aren't showing up anymore
Published October 20th, 2022 by Stuart Argue
If you've collected over 30 song rewards then you have reached the end of our collection. We periodically create more and when we do they will start up again. We love getting song suggestions so please send them through to support. The songs should have no body image related content and we need a video resource from youtube that has visually accepta
How can I change language in the app?
Published February 5th, 2023 by Stuart Argue
The app has been translated to English, German and Danish. Which one is chosen by the operating system (iOS or Android) based on your language preferences. On iPhone you can adjust your language preferences by following https://support.apple.com/en-us/HT204031. You can add multiple languages there so if for example your native language is french but
How to Provide In-App Feedback to Clients
Published October 5th, 2022 by Stuart Argue
Providing in-app feedback to clients is not only a powerful way to support the therapeutic process, but it can also be a highly effective way to boost accountability and motivation. We recommend interacting with clients once or twice in between appointments at random times. There is no formula more powerful for boosting engagement! As you’ll see in
Linking with Clients from the Clinician App
Published October 5th, 2022 by Stuart Argue
This video will show you how to link with your client in two different ways: through a Link Code or through email. We also have QR Code linking but that isn't covered here.
How can I print my logs?
Published October 20th, 2022 by Stuart Argue
We do not support emailing PDFs of logs or sending any protected information via email - this would breach our compliance with HIPAA data security provisions. However, you can share your logs by linking with your practitioner or access all of your logs via the patient login of our website.
Template client agreement
Published October 24th, 2022 by Stuart Argue
It is advisable to have your clients sign an agreement about the usage of the app when linked with you. This agreement is outside of the Nourishly terms of use an privacy policy they also agree to. Using a client agreement helps make things clearer for the client and can is good to have in place for the clinician. We've put together a template agree
What happens if I do not remember my 4 digit passcode? What will happen if I submit it wrong 3 times?
Published November 7th, 2022 by Stuart Argue
If you get the passcode wrong 3 times it will ask you for your email address and full password to authenticate. Once authenticated you can pick a new 4 digit passcode.
How to add a custom feeling to client's meal and feeling logs
Published October 7th, 2022 by Stuart Argue
Clinician iPhone/Android App Tap the Client's menu (Third along the bottom) then “Configure Log Questions” Scroll all the way to the bottom and tap “Add custom question” Tap “Add custom feeling” Pick a feeling icon from our library of icons, give the feeling a name and then put in textural values from lowest to highest. Click “Done” when completed.
I accidentally registered as a clinician and not a client/patient
Published December 30th, 2022 by Stuart Argue
Just install the patient/client app from: iOS: https://apps.apple.com/us/app/recovery-record-eating-disorder/id457360959 Android: https://play.google.com/store/apps/details?id=com.recoveryrecord You can delete your clinician account from the registration email you would have received. It has a link near the bottom.
A client I was linked with has disappeared. What happened?
Published July 27th, 2023 by Stuart Argue
They likely have unlinked. You can check the linking history from iPhone/Android - Tap “Clients” along the bottom nav bar then scroll to the bottom of the list of clients and tap “Link History” Web - In the main menu click “Manage Clients” then scroll to the bottom and click “Link History” in the bottom right. If you can't find history of the l
How do I delete my Recovery Record for Clinicians Account?
Published October 1st, 2022 by Stuart Argue
If you have the iPhone app then please follow the below instructions. Otherwise create a ticket and we'll be in touch to get it deleted. Tap “More” bottom right and then “Your profile” Scroll to the bottom and then tap “Delete Account” and then click “Delete” in the confirmation dialog.
What extra things come with a Clinic License?
Published October 26th, 2022 by Stuart Argue
In addition to saving on licensing fees compared to buying individual single clinician licenses, clinic licenses enjoy Unlimited client links Flexible billing Hands on group training over Zoom A single point of contact for any issues or enquiries Easily add/remove clinicians from the license as your team changes Extra resources Interested? Shoot us
I am on a group account but I can only link with one client.
Published December 30th, 2022 by Stuart Argue
This happens if your email was removed from the group account or if it wasn't added in the first place. Please contact the manager of the license and your organization to ask to be (re)-added or contact our support to find out who manages the license.
What translations/languages do you support
Published July 19th, 2023 by Stuart Argue
Currently we have English German Danish Hopefully in 2023 we'll add Spanish. If you are a large provider and want to sponsor a translation, let us know.
Backlog meal limits
Published November 8th, 2022 by Stuart Argue
You can backlog up to 5 meals per day. If you are linked with a clinician they can remove these limitation for you.
Can my colleague and I share an account?
Published October 25th, 2022 by Stuart Argue
No. This violates our terms of use and HIPAA (if in USA). HIPAA requires us to record who did what which isn't possible when accounts are shared Sharing an account violates our terms of use and is basically avoiding paying us a license which is really not cool. You wouldn't go to a movie theatre and expect one ticket to cover more than one person…
How to setup Touch ID to unlock the Clinician iPhone app
Published September 30th, 2022 by Stuart Argue
By default the iPhone Clinician app is unlocked using a 4 digit passcode. However, many users prefer using Touch ID. Here is how to enable it. Tap “More” bottom right and then “Touch ID Lock Screen”. Note: You might see “Face ID Lock Screen” if your device doesn't support Touch ID. To enable Face ID, just select the second option and follow the inst
How do I add medications for a client?
Published October 26th, 2022 by Stuart Argue
Your client is able to add medications from their app and setting up reminders to take their medications. From the clinician app, you can view these entries, however adding medications is managed from the client app. Clients can add medications from “More” → “Settings” → “Medications” in their app.
I can't see my very old logs in the calendar
Published October 20th, 2022 by Stuart Argue
This is a known limitation. Sorry. The logs haven't been deleted but we only show the latest thousand or so in the calendar. To see your old logs you can scroll up in the log feed.
Can I use a desktop via browser/web?
Published September 5th, 2023 by Stuart Argue
Yes. If you have the app installed, make sure you are logged in under “More” → “Account” then you can login on desktop/web at https://www.recoveryrecord.com/app/patient. If you don't have the app installed, register at https://www.recoveryrecord.com/app/register.
What do the log icons/symbols mean?
Published October 20th, 2022 by Stuart Argue
In the log activity, there are often little icons on the logs. Here is what they mean.
Interpreting Client's EPSI Scores
Published October 5th, 2022 by Stuart Argue
This video will help you to understand your client’s EPSI scores. Once you’re linked with a client and your client has logged a meal, they will be prompted to complete their first EPSI. They’ll then be asked to complete the EPSI every four weeks, to track progress. This Eating Pathology Symptom Inventory, EPSI for short, is an outcome-evaluation q
How do I check my subscription purchased though Apple?
Published July 11th, 2023 by Stuart Argue
From the home screen of your iPhone/iPad open the “Settings” app Tap your name at the top for your Apple ID details. Tap “Subscriptions” which is fourth down Look through “Active” or “Inactive” subscriptions looking for “Recovery Record Clinician” or “Nourishly Clinician”. Tapping into it should show alld etails and when it will renew etc.
How to cancel your subscription
Published October 3rd, 2022 by Stuart Argue
The first thing to do is work out if you are paying via an Apple subscription or directly with your credit card as they have different ways to cancel. The easiest way to determine this is to look for your monthly or yearly receipts and check if is from Apple or from Us directly. Cancel an Apple managed subscription If you purchased your subscriptio
When should I log meals?
Published October 19th, 2022 by Stuart Argue
Log an entry as close to the time of your meal, or the meal you skipped, as possible; this will make sure your records are accurate and help you to manage, and understand feelings and thoughts associated with meals. Try to be as complete and honest in your entries as possible. If you couldn't log immediately after a meal, don't beat yourself up - it
Can I remove a question from a meal log?
Published February 5th, 2023 by Stuart Argue
You can remove most questions by clicking the gear/settings icon top right of the meal log and unticking the corresponding question.
I left a long gap between eating and recording, what should I do?
Published October 19th, 2022 by Stuart Argue
It is completely normal to fall behind once in a while. There may be circumstances when it is very difficult to log a meal, or life can get in the way or prioritizing you and recovery. Try to log your next or last meal at the next opportunity, even if you don't feel quite ready; it gets harder to get back on track the longer you wait!! Of course, we
Can you edit meal photos?
Published February 23rd, 2023 by Stuart Argue
Not exactly. The same result can be achieved by simply deleting the meal photo and then add a new one by clicking the camera icon above the meal log icon. Please note: if there are comments against the meal photo being deleted then they will also be deleted.
Is Recovery Record for Clinicians HIPAA compliant?
Published September 30th, 2022 by Stuart Argue
Recovery Record is, indeed, compliant with the HITECH Act and HIPAA legislation. Some key components of this are; all data is encrypted on the device, in transit, and at rest in our backend systems, data is hosted in a HIPAA secure hosting environment, we do not transmit any protected health information via insecure channels such as email. We also h
How do I link to another clinician
Published January 11th, 2023 by Stuart Argue
After you are linked with a clinician the “Connect” button along the bottom changes to “Messages”. But you can still access linking from “More” → “Clinician Connect” (4th down from the top)
What is the lock-in contract period for a clinic license?
Published July 14th, 2023 by Stuart Argue
We don’t believe in lock-in periods. Our clinics continue to use our product because they love them and see the value. For this reason, clinic accounts renew month-to-month and have a cancel anytime policy.
How to add custom feelings
Published October 20th, 2022 by Stuart Argue
Tap the Gear/Settings icon top right of a meal or behavior log or go to “More” → “Settings” → Customize log questions" Tap “Add custom feeling” button Pick a feeling icon from our library of icons, give the feeling a name and then put in textural values from lowest to highest. Click “Done” when completed. When “Reason Text” is on, when the feeling i
How to log sleep
Published January 26th, 2023 by Stuart Argue
Tap “Check-In” along the bottom of the home screen then the Settings/Gear icon top right. Tick “Sleep Tracking” then “Done” Then tap “Check-In” again and then “Sleep”
How to change the background wallpapers
Published October 20th, 2022 by Stuart Argue
By default you'll get a new wallpaper each day from a set of 30 wallpapers. You can pick from this set for specific days of the week, add your own or just set a plain color. “More” → “Settings” → “Wallpapers” Tap “More” and then “Settings” Tap “Wallpapers” Select which day of the week you'd like to set a wallpaper for. Either select one of our defau
Why is messaging set to one way?
Published October 20th, 2022 by Stuart Argue
Linked dietitians and nutritionists have the option to enable/disable on messaging them in the app. If messaging is set to one-way please chat to them. It is likely just a personal choice of how they use the app.
How to set a plain color home screen background wallpaper
Published October 20th, 2022 by Stuart Argue
By default you'll get a new wallpaper each day from a set of 30 wallpapers. You can pick from this set for specific days of the week, add your own or just set a plain color. “More” → “Settings” → “Wallpapers” → Tap into a day → Scroll to the bottom → Pick one of the three plain colors. Tap “More” and then “Settings” Tap “Wallpapers” Select which day
Can I donate a reward video after I've had it a while?
Published July 20th, 2023 by Stuart Argue
Sorry, we currently don't support this.
How do I change my name in the app?
Published July 11th, 2023 by Stuart Argue
Tap “More” bottom right then “Profile” and edit your name there.
Locate your account email address in the app
Published October 1st, 2022 by Stuart Argue
Not 100% sure what your account email is? Here is how to find it. Tap “More” bottom right and then “Your profile” Your email address will be displayed here.
How do I change my account email address?
Published September 30th, 2022 by Stuart Argue
From the Web Interface 1.Login at https://www.recoveryrecord.com/app/clinician. 2. Click “Profile” in the left hand main menu 3. Toward the bottom click the “Change Email” button 4 Enter your new email and your account password 5. You'll then receive an email with a confirmation link to your new email address. Click the link to complete the process
What is the temptations filter for?
Published October 23rd, 2023 by Stuart Argue
In a meal log there are certain questions that when enabled and answered in the positive can be filtered on the temptations log filter. One example is “Urge to binge”.
How to change clinic name
Published November 7th, 2022 by Stuart Argue
iPhone / Android Navigate to “More” → “Your Profile” then edit “Clinic name” (5th down) Web In the “Main Menu” on the left click “Your Profile” then edit “Clinic name”
Can the "Meal Skip" meal log question be turned off?
Published November 9th, 2022 by Stuart Argue
We don't currently have the functionality to turn of the meal skip questions. With apologies.
Why can't clients record self-harm and suicidal ideation?
Published September 30th, 2022 by Stuart Argue
Although self-harm is a common behavior associated with eating disorders, and one in need of close monitoring, we are still exploring potential liability issues associated with such a feature, along with suicidal tendencies. We've heard that many clinicians have decided to use the custom questions feature to ask adjacent or related questions in a w
Does my Recovery Record for Clinicians subscription cover client links with Nourishly, MoodLinks and Recovery Path as well?
Published October 26th, 2022 by Stuart Argue
Yes. Recovery Record for clinicians can link with clients using these apps Recovery Record (Eating Disorders) MoodLinks (Mood and Anxiety) Nourishly (Speciality Nutritional Management) Recovery Path (Addiction) Clients can also use more than one app simultaneously and sign in with the same account. If you are linked with clients using a mix of apps
How to fix reward songs that are playing but have no audio (iPhone or iPad)
Published October 18th, 2022 by Stuart Argue
Reward songs audio will not play when the iPhone is in “Silent Mode” Simply turn off silent mode. Silent mode on Silent mode off
I'm getting strange reminders that seem like they are for someone else.
Published October 19th, 2022 by Stuart Argue
It seems you have the Discrete Reminders feature enabled by accident. Please turn it off from “More” → "Settings" → “Discrete Reminders” Tap “More” → “Settings” Tap “Discrete reminders” Turn it off
How to disable post-log affirmation images
Published October 20th, 2022 by Stuart Argue
“More” → “Settings” → “Affirmation Preferences” → Turn off “Images” Tap “More” → “Settings” Tap “Affirmation Preferences” Turn off “Images”
Can newly linked team members see historic team messages or comments?
Published October 20th, 2022 by Stuart Argue
No. You are able to see all the historic clinician comments and team messages. However clinicians can only see comments and team messages which were made while they are linked with you. i.e. At the point the comment or message is made a permission to view that comment or team message is given to all currently linked clinicians. If a clinician links
Can clients track their menstrual cycle in the app?
Published October 26th, 2022 by Stuart Argue
We currently don't have this functionality. One workaround way for your client to share menstrual cycle information is for your client to use a dedicated menstrual cycle tracking app and take a screenshot of it periodically and upload as a “Shared Document”.
My client forgot their security question answers
Published October 26th, 2022 by Stuart Argue
Note: The security questions are only required if the password has been forgotten. They can create a ticket and provide what they think the answers are and we'll do a manual verification and if we are satisfied we'll reset the security questions. They can create a ticket from https://www.recoveryrecord.com/contact
How to add a clinician to the Clinic License
Published July 14th, 2023 by Stuart Argue
Auto add to license (Most cases) Most clinic license are configured to auto add clinicians to the license that are registering with an email with your company/clinic domain name. If this is the case, they should just go ahead and register for the appropriate clinician account using their work email address. Recovery Record Clinician Nourishly Clinic
Trigger and Dysfunctional thought Logging Tutorial
Published October 5th, 2022 by Stuart Argue
Fundamental to overcoming an eating disorder, is understanding and disrupting the cognitions and triggers that set off the cascade of events that lead to disordered behaviors in the first place. Recovery Record’s powerful trigger and dysfunctional thought tracking capabilities help clients identify their personal maintaining factors, and learn to re
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