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Stuart

Stuart Argue

stuart@recoveryrecord.com

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Is there a group account option?

Published October 26th, 2022 by Stuart Argue

Yes. We offer Clinic Account licensing for 6 or more clinicians. Some benefits of clinic accounts Save on licensing fees compared to buying individual single clinician licenses Unlimited patient links Flexible billing Hands on group training over Zoom A single point of contact for any issues or enquiries Easily add/remove clinicians from the license

369 Views 1 min

Assigning clinical goals and milestones

Published October 14th, 2022 by Stuart Argue

Set near term recovery milestones for your patient It can be easy for you and your patients to forget exactly what you are working on from day- to-day and week-to-week. Take a moment to set goals that keep you both on track and keep patients accountable. Achieved goals result in a trail of successes to reflect upon. Set template or customized clinic

512 Views 1 min

My patient forgot their security question answers

Published October 26th, 2022 by Stuart Argue

Note: The security questions are only required if the password has been forgotten. They can create a ticket and provide what they think the answers are and we'll do a manual verification and if we are satisfied we'll reset the security questions.  They can create a ticket from https://www.recoveryrecord.com/contact 

1119 Views 1 min

Why can't patients record self-harm and suicidal ideation?

Published October 14th, 2022 by Stuart Argue

Although self-harm is a common behavior associated with eating disorders, and one in need of close monitoring, we are still exploring potential liability issues associated with such a feature, along with suicidal tendencies.  We've heard that many clinicians have decided to use the custom questions feature to ask adjacent or related questions in a w

781 Views 1 min

Interpreting Patient's EPSI Scores

Published October 14th, 2022 by Stuart Argue

This video will help you to understand your patient's EPSI scores.  Once you’re linked with a patient and your patient has logged a meal, they will be prompted to complete their first EPSI. They’ll then be asked to complete the EPSI every four weeks, to track progress.  This Eating Pathology Symptom Inventory, EPSI for short, is an outcome-evaluatio

2899 Views 2 min

How to invite another clinician to link with a patient

Published October 26th, 2022 by Stuart Argue

From the iPhone or Android App Click into the Patient's menu (third icon along the bottom) then scroll right to the bottom and tap “Invite a clinician to link with [name]”. Then fill in the other Clinician's Name and Email and click “Send Invite” that will send them an email with a link that will make it easy for them to invite the patient. Tap “Inv

879 Views 1 min

What happens if I answer 'yes' to my patient being a UnitedHealthcare member?

Published October 26th, 2022 by Stuart Argue

You'll be asked for Member ID, First and Last Name and possible Date of Birth. This is used to confirm your patient is a UnitedHealthcare Member. You'll then be asked a couple of extra questions like what level of care, virtual vs in-person and whether this patient's treatment is Private Pay or covered by insurance (or a mix). Once this is done, tha

639 Views 1 min

I've forgotten my Recovery Record for Clinicians password

Published October 14th, 2022 by Stuart Argue

We're sorry to hear that you are unable to access your account. Please reset your password using this link. After entering your email address you'll get one of two emails.  If we have an account with that email addresses there will be a link to a flow to create a new password.  If we don't have an account with that email address the email will say a

543 Views 1 min

How to change your subscription billing credit card

Published October 14th, 2022 by Stuart Argue

Note: If you are paying via an Apple subscription please see our guide for switching away from paying with Apple to use another credit card. To change your credit card  Login to the web interface Click “Pricing & Licensing” in the main menu on the left Click the black “Change Billing Card” button

386 Views 1 min

Where can I find all my subscription payment invoices/receipts?

Published October 14th, 2022 by Stuart Argue

If you are paying using Apple Subscriptions please follow Apple's instructions. If you are paying for your subscription directly with us then Login to the clinician web interface Click “Pricing & Licensing” in the Main Menu on the left Click the “View Receipts” button. Note: If you don't see this button then either you have been paying via an Ap

410 Views 1 min

Clinician Web Interface: Orientation and Best Practices

Published October 14th, 2022 by Stuart Argue

In this video, we’ll orient you to your Recovery Record Clinician web interface and some best practices for getting started.

430 Views 1 min

How to Provide In-App Feedback to Patients

Published October 14th, 2022 by Stuart Argue

Providing in-app feedback to patients is not only a powerful way to support the therapeutic process, but it can also be a highly effective way to boost accountability and motivation. We recommend interacting with clients once or twice in between appointments at random times. There is no formula more powerful for boosting engagement! As you’ll see in

481 Views 1 min

I am on a group account but I can only link with one patient.

Published December 30th, 2022 by Stuart Argue

This happens if your email was removed from the group account or if it wasn't added in the first place. Please contact the manager of the license and your organization to ask to be (re)-added or contact our support to find out who manages the license.

659 Views 1 min

How do I add medications for a patient?

Published October 26th, 2022 by Stuart Argue

Your client is able to add medications from their app and setting up reminders to take their medications. From the clinician app, you can view these entries, however adding medications is managed from the patient app.  Patients can add medications from “More” → “Settings” → “Medications” in their app.  

751 Views 1 min

Finding clues in patient data

Published October 14th, 2022 by Stuart Argue

Whatever the context – emotional issues, interpersonal challenges, or stressful every-day events – developing an understanding of what role food, eating and disordered symptoms play in this picture is key to helping your patient find a path forward. Through reviewing patient data, previously unseen patterns emerge and those that are dysfunctional ca

517 Views 1 min

Setting Up Boundaries and Expectations from the Clinician App

Published October 14th, 2022 by Stuart Argue

Setting boundaries and expectations will set you and your patient up for success.  We recommend sharing a patient agreement and discussing with them. Additionally, there are three ways to manage expectations within the app. 1. Turn on your do not disturb times. We cover this in depth in this article.  Tap on the button labeled “More” at the bottom r

416 Views 1 min

Assigning meditations to patients from the Clinician App

Published October 14th, 2022 by Stuart Argue

Your patients do not need a separate app for meditations. They are built right into Recovery Record.This tutorial will show you how to help your patient to incorporate meditations and mindful breathing into their daily lives.

412 Views 1 min

Generating a printable PDF of Patient log data from the Clinician App

Published October 14th, 2022 by Stuart Argue

In this tutorial, you’ll learn how to print and export PDFs of patient data. This can be helpful for your personal use, record keeping or to send to your patients or other members of the care team. 

755 Views 1 min

How to add a custom question to a patient's meal, feeling or behavior log.

Published October 14th, 2022 by Stuart Argue

We have four different structures for custom questions. All are optional for the patient to complete. A custom feeling which has an icon, name and textural values from low to high. To setup a custom feeling check out this article. A simple “Yes/No” response to a question.  A question that can have a multiline text response A question with a response

527 Views 1 min

Can I get a printout of all of the coping skills?

Published October 26th, 2022 by Stuart Argue

This is a resource we offer our Group and Enterprise accounts. If you are on a group/enterprise license, drop us a note at https://www.recoveryrecord.com/contact and we'll get you a copy.

599 Views 1 min

How can I delete the demo patients?

Published January 11th, 2023 by Stuart Argue

Please follow the same instructions for unlinking with real patients.

765 Views 1 min

Template patient agreement

Published October 14th, 2022 by Stuart Argue

It is advisable to have your patients sign an agreement about the usage of the app when linked with you. This agreement is outside of the Recovery Record terms of use an privacy policy they also agree to. Using a patient agreement helps make things clearer for the patient and can is good to have in place for the clinician. We've put together a templ

430 Views 1 min

I'm not getting push notifications when a patient messages me

Published November 7th, 2022 by Stuart Argue

iPhone/iPad Could be one of three things. (1) The notification for “New Messages” is disabled for that patient. (2) Notifications are disabled for the entire app (3) The phone is set to “Do not disturb” profile.  (1) Checking if notifications for new messages are on for a patient.  Note: this setting is per patient.  Tap the patient's menu (Third ic

859 Views 1 min

Switch from paying with your personal Apple ID to a company credit card

Published October 14th, 2022 by Stuart Argue

The first step is to cancel your Recovery Record for Clinicians Apple managed subscription. Please follow Apple's guide to cancelling a subscription or our guide.  Note: All subscriptions purchased through Apple are managed by Apple and we can't cancel them on your behalf.  Even once cancelled the subscription won't expire until the end of the billi

418 Views 1 min

Can you cancel my subscription for me?

Published October 14th, 2022 by Stuart Argue

If you are paying for your subscription directly (i.e. it is not an Apple managed subscription) we can assist you with cancelling. Please contact support, ideally once logged in and then clicking “FAQ, Handbook & Support” in the left menu then “Support” or alternatively from our contact page. If you use the contact page please provide the same e

422 Views 1 min

Set up Boundaries and Expectations from the Clinician Web interface

Published October 14th, 2022 by Stuart Argue

Setting boundaries and expectations will set you and your patient up for success.  We recommend sharing the patient agreement and discussing with them. Additionally, there are three ways to manage expectations within the Clinician website.   Turn on your do not disturb times. To do this, tap on the button labeled “Main Menu” on the left control pane

420 Views 1 min

Can my patient log on the web?

Published October 25th, 2022 by Stuart Argue

Yes! They just need to login at https://www.recoveryrecord.com/app/patient. The web interface doesn't have all the features of the apps but does have nearly all the logging capabilities.   

793 Views 1 min

Can patients see when I read messages?

Published February 23rd, 2023 by Stuart Argue

No. If you'd like to notify them that you've read it, you can write back with some text or a simple emoji like a thumbs up. 

750 Views 1 min

A patient I was linked with has disappeared. What happened?

Published July 27th, 2023 by Stuart Argue

They likely have unlinked. You can check the linking history from  iPhone/Android - Tap “Patients” along the bottom nav bar then scroll to the bottom of the list of clients and tap “Link History” Web - In the main menu click “Manage Patients” then scroll to the bottom and click “Link History” in the bottom right.

672 Views 1 min

Does my Recovery Record for Clinicians subscription cover patient links with Nourishly, MoodLinks and Recovery Path as well?

Published October 26th, 2022 by Stuart Argue

Yes. Recovery Record for clinicians can link with patients using these apps Recovery Record (Eating Disorders) MoodLinks (Mood and Anxiety) Nourishly (Speciality Nutritional Management) Recovery Path (Addiction) Patients can also use more than one app simultaneously and sign in with the same account.  If you are linked with patients using a mix of a

549 Views 1 min

Can we conduct a research project with Recovery Record?

Published October 14th, 2022 by Stuart Argue

Recovery Record technology plays a vital role in the collection of behavioral, emotional and cognitive data. Enquire about Recovery Record research capabilities by contacting us.

757 Views 1 min

How do I change the emoji skin tone for emojis sent via "Thumbs Up"?

Published October 26th, 2022 by Stuart Argue

Just long tap on the emoji and pick the desired skin tone.

643 Views 1 min

What do the log icons/symbols mean?

Published October 14th, 2022 by Stuart Argue

In the log activity, there are often little icons on the logs. Here is what they mean. You can see this anytime by clicking the (?) button. Disordered behavior is one of purged/vomit, binged, chew-and-spit, restricted, excessively exercised, used laxatives Urge means there was some urge to do a disordered behavior Flagged just means you have flagged

446 Views 1 min

Linking with Patients in Recovery Record from the Web Interface

Published October 14th, 2022 by Stuart Argue

This video will show you how to link with your patient in two different ways: through a Link Code or through email. We also have QR Code linking but that isn't covered here.

477 Views 1 min

How can I share a feature suggestion for the app?

Published October 26th, 2022 by Stuart Argue

Submit a ticket at https://www.recoveryrecord.com/contact. Try to cover not just what the feature should do but the why.   

651 Views 1 min

Disable DBT Diary Cards

Published October 30th, 2022 by Stuart Argue

iPhone/Android Tap into the Patient's menu (3rd icon along the bottom) then “DBT Diary Cards and then the Settings icon top right and then click ”Don't enable" Tap the Patient's menu and then “DBT Diary Cards” Tap the settings icon top right. Tap “Don't Enable” Web Tap “DBT Diary Card” in the Patient's menu then “Configure” then “Don't Enable” Click

682 Views 1 min

How to change your selected profession

Published February 1st, 2023 by Stuart Argue

From the app, click “More” bottom right → “Your Profile” and then change your selected profession. From web click “Your Profile” in the left hand menu then change your selected profession.

679 Views 1 min

How to modify Meal Log questions

Published September 29th, 2023 by Stuart Argue

Clinician iPhone/Android App Tap the Patient's menu (Third along the bottom) then “Configure Log Questions” Tap the Client's menu (Third along the bottom) then “Configure Log Questions” You can also add custom questions by following these instructions.  Web interface With the patient selected in the left hand menu, tap Log Questions Asked  

213 Views 1 min

If I upgrade my subscription will my initial plan be automatically cancelled and upgraded so that I don't pay for two subscriptions?

Published February 1st, 2023 by Stuart Argue

When you upgrade subscriptions your old subscription will be prorated into your new subscription.  For example, if you are on a  $8.99  per month subscription and upgrade to the $19.99  option, you will be charged charged prorated amounts for the time spent on each option. Assuming the change occurred halfway through the billing month, you are bille

190 Views 1 min

Do you accept credit card payment?

Published February 1st, 2023 by Stuart Argue

Yes. Please login at https://www.recoveryrecord.com/app/clinician and then click “Licensing & Pricing” in the main menu along the left. When you upgrade you'll be asked for credit card details. 

143 Views 1 min

If I am issued a refund, how long will it take to post to my bank account?

Published October 26th, 2022 by Stuart Argue

Typically it will show up on your credit card transaction list within a couple of days but might take up to a week.  Note: We offer refunds on a case-by-case basis. Typically just after a yearly subscription renews but the customer didn't want it to renew.

350 Views 1 min

Patient onboarding and information flyer

Published October 14th, 2022 by Stuart Argue

We've put together a printable flyer you might like to print out and give to each patient you introduce the app to. Download the client flyer (PDF)      

709 Views 1 min

How does the patient pair-up feature work?

Published October 14th, 2022 by Stuart Argue

Pair Up is Recovery Record’s social feature. If your patient elects to use Pair Up, they will be randomly paired with another user of the app every four days. They can send virtual gifts (zoo animals) and encouragement messages. Pair Up is safe, anonymous and non-triggering.  

749 Views 1 min

How do I delete my Recovery Record for Clinicians Account?

Published October 14th, 2022 by Stuart Argue

If you have the iPhone app then please follow the below instructions. Otherwise create a ticket and we'll be in touch to get it deleted. Tap “More” bottom right and then “Your profile” Scroll to the bottom and then tap “Delete Account” and then click “Delete” in the confirmation dialog.    

462 Views 1 min

Linking with Patients from the Clinician App

Published October 14th, 2022 by Stuart Argue

This video will show you how to link with your patient in two different ways: through a Link Code or through email. We also have QR Code linking but that isn't covered here.

517 Views 1 min

Can my patient log a meal for a previous day? i.e. Backlog

Published October 14th, 2022 by Stuart Argue

Yes. Here is how a patient can log meals for previous days.   Tap “Check-In” toward the lower right. Tap “Back Log Meal” Select the day when the meal was. By default the patient app only allows meals to be logged for the current day and the previous 3 days. It also only allows 5 meals to be logged for previous days per day. As a clinician you can ch

835 Views 1 min

Can I have two accounts, one for private practice and one for an organization I work for?

Published October 14th, 2022 by Stuart Argue

You can. But you won't be able to use the iPhone or Android app easily with both accounts as we don't have a fast way to switch between the accounts without deleting the app. We recommend using web for one account and iPhone or Android app for the other. Or a work phone for one account and your personal phone for the other.

459 Views 1 min

Setting up Exchange Targets - Daily or Meal by Meal

Published October 14th, 2022 by Stuart Argue

You can set daily, or meal-by-meal exchange targets for your patients to ensure that they not only reach their caloric target, but that their macro nutrient intake is evenly distributed throughout the day. Exchanges support food choice flexibility within each category. Set your patient up for Exchange Targets Select "Exchange Targets" in the patient

402 Views 1 min

Does the clinician app have log in and log out functionality?

Published October 14th, 2022 by Stuart Argue

We currently don't have the ability to log out and then back into a different account from the iPhone/iPad or Android Clinician apps.  Please just delete and reinstall the app to change accounts.  If you need two accounts at the same time, you might like to use the web interface for one and the iPhone or Android app for the other. 

381 Views 1 min

What is the "Compliance Region"?

Published October 14th, 2022 by Stuart Argue

Recovery Record operates two distinct sets of infrastructure. One in  Germany and one in the United States. This is due to legislation in Europe that prevents data being exported outside of Europe (GDPR). This means that a Clinician in Europe who is using our Europe servers cannot link with a patient in say the United States using our US servers. Th

410 Views 1 min

Charting log data to see trends

Published October 14th, 2022 by Stuart Argue

Let data aggregation do the work for you An incredible capability of capturing data digitally, is that it can be automatically aggregated to reveal patient patterns and triggers. E.g., how emotional experiences relate to eating disorder symptoms, and how symptoms have developed over the past month. Using charts to identify trends and share with pati

425 Views 1 min

Is this app free for me to use with patients?

Published October 25th, 2022 by Stuart Argue

You can use Recovery Record for Clinicians with one patient for free. Any United Healthcare members are also free (You'll need to enter their member details).  If you are part of a provider group, ask your management if they'd consider a group account which is for 6 or more clinicians. Our pricing is at https://www.recoveryrecord.com/pricing    

511 Views 1 min

Can my colleague and I share an account?

Published October 25th, 2022 by Stuart Argue

No. This violates our terms of use and HIPAA (if in USA).  HIPAA requires us to record who did what which isn't possible when accounts are shared Sharing an account violates our terms of use and is basically avoiding paying us a license which is really not cool.  You wouldn't go to a movie theatre and expect one ticket to cover more than one person…

350 Views 1 min

I forgot my passcode, can you reset it?

Published October 14th, 2022 by Stuart Argue

The passcode is a 4-digit number that you selected when you first set up the app. If you don't recall it you can easily reset it by getting it wrong a few times. Then it will prompt for you for your full account password (8 or more character password) and a new 4 digit passcode. If you don't recall your full account password, follow these instructio

644 Views 1 min

How to change clinic name

Published November 7th, 2022 by Stuart Argue

iPhone / Android Navigate to “More” → “Your Profile” then edit “Clinic name” (5th down) Web In the “Main Menu” on the left click “Your Profile” then edit “Clinic name”

362 Views 1 min

Assign Coping Skills & Strategies to a Patient

Published October 14th, 2022 by Stuart Argue

Update coping skills for your patient Development of new skills for coping is at the heart of most evidence-based treatment approaches. You will find a treasure-trove of skills ready to add to your patient's repertoire in the app during the course of treatment. You can use templates or choose to use your own. Set standard or customized coping skills

643 Views 1 min

Clinician App: Orientation and Best Practices

Published October 14th, 2022 by Stuart Argue

In this video, we’ll orient you to your Recovery Record Clinician application and some best practices for getting started.  

657 Views 1 min

Set up a Meal Plan for your Patient from the Clinician App

Published October 14th, 2022 by Stuart Argue

In this tutorial, you will learn how to set meal plans for your clients. This tool has been extremely useful for thousands of dietitians utilizing the platform. We hope you can take advantage of it.

408 Views 1 min

Does Recovery Record protect the privacy of clinicians and patients?

Published October 14th, 2022 by Stuart Argue

We are bound by and adhere to the HIPAA privacy rule. Please take a read through our privacy policy to see how data is and more importantly is not used.

372 Views 1 min

Sleep and Stool tutorial video

Published October 14th, 2022 by Stuart Argue

This tutorial will show you how to take advantage of our Sleep and Stool tracking features. Sleep and eating dysregulation often go hand in hand. As such, helping your patient to understand their sleep patterns and maintain good sleep hygiene can be foundational to their recovery. Some patients additionally experience metabolic disruption resulting

424 Views 1 min

Do you do EHR/EMR integrations?

Published October 14th, 2022 by Stuart Argue

Electronic Medical Record integrations are something that we sometimes provide to our larger customers - it is always timely and costly for all involved. That said, we do have a comprehensive API that allows for integrations. You can easily export a PDF of patient data attached this to a patients case file as a work around. Many groups have determin

630 Views 1 min

Helping Patients Manage Comorbid Stress in Recovery Record

Published October 14th, 2022 by Stuart Argue

It’s likely that some if not all of your patients may be struggling with comorbid conditions, particularly stress, anxiety, or depression along with an eating disorder. There are several ways you can support your patients in managing these challenges within the Recovery Record app. Let's take a look.

419 Views 1 min

How to setup Face ID to unlock the Clinician iPhone app

Published October 14th, 2022 by Stuart Argue

By default the iPhone Clinician app is unlocked using a 4 digit passcode. However, many users prefer using Face ID. Here is how to enable it. Tap “More” bottom right and then “Face ID Lock Screen”. Note: You might see “Touch ID Lock Screen” if your device doesn't support Face ID. To enable Face ID, just select the second option and follow the instru

375 Views 1 min

Why does the lock screen sometimes appear when I'm not expecting it?

Published October 14th, 2022 by Stuart Argue

This happens when you accidentally start to pull down the notifications menu (the thing that comes down when you slide your finger down from the top of the screen). Or when the phone things you are swiping up from the bottom. Unfortunately we have no way to prevent the lock screen and not compromise on security.

445 Views 1 min

Where can I find my payment history?

Published October 14th, 2022 by Stuart Argue

If you are paying using Apple Subscriptions please follow Apple's instructions. If you are looking for receipts or invoices please see our guide for accessing them. Login to the clinician web interface Click “Pricing & Licensing” in the Main Menu on the left Click View Payment History which will reveal a table of all payments. For more fine grai

539 Views 1 min

How to cancel your subscription

Published October 14th, 2022 by Stuart Argue

The first thing to do is work out if you are paying via an Apple subscription or directly with your credit card as they have different ways to cancel. The easiest way to determine this is to look for your monthly or yearly receipts and check if is from Apple or from Us directly.  Cancel an Apple managed subscription If you purchased your subscriptio

434 Views 1 min

How to print or PDF patient messages for your records

Published November 7th, 2022 by Stuart Argue

Log in to the web interface Click into the client Click “Direct Messages” and/or “Team and Patient Chat” Then “Print View” From the browser, print the page From the dialog that pops up on Mac or Windows there should be a “Save as PDF” like option   

474 Views 1 min

Is Recovery Record for Clinicians HIPAA compliant?

Published October 14th, 2022 by Stuart Argue

Recovery Record is, indeed, compliant with the HITECH Act and HIPAA legislation. Some key components of this are; all data is encrypted on the device, in transit, and at rest in our backend systems, data is hosted in a HIPAA secure hosting environment, we do not transmit any protected health information via insecure channels such as email. We also h

364 Views 1 min

How much does Recovery Record for Clinicians cost?

Published October 14th, 2022 by Stuart Argue

You can find our single clinician pricing at https://www.recoveryrecord.com/pricing.  We also have clinic-wide and enterprise licensing options you can inquire about from that page. Please note that if you buy a single clinician license through the iPhone/iPad app there is only monthly options and no discounted yearly options.

482 Views 1 min

My patient is having trouble creating a password that's accepted

Published October 14th, 2022 by Stuart Argue

Since Recovery Record has very personal and sensitive data it is important it is secured with a strong password. This means not using dictionary words, names or places as part of the password and often adding a symbol, digit and/or uppercase. Examples of weak passwords 4New*York. This may look strong but it is actually weak due to having two diction

442 Views 1 min

Trigger and Dysfunctional thought Logging Tutorial

Published October 14th, 2022 by Stuart Argue

Fundamental to overcoming an eating disorder, is understanding and disrupting the cognitions and triggers that set off the cascade of events that lead to disordered behaviors in the first place. Recovery Record’s powerful trigger and dysfunctional thought tracking capabilities help patients identify their personal maintaining factors, and learn to r

481 Views 1 min

What is the difference between the password and the passcode?

Published October 14th, 2022 by Stuart Argue

When you setup a clinician account you are providing your email and password. The password must be at least 8 characters and meet some minimum complexity requirements. You can use this account to sign in using a browser or the iPhone or Android app. In addition to your password, we have a passcode for quickly unlocking the app on iPhone or Android.

455 Views 1 min

Setup "Out of office" for when you are away

Published October 14th, 2022 by Stuart Argue

More → Your Profile → Out of office When you go on holiday or just need some down-time we encourage you to turn on “Out of office”. This lets your linked patients know you are out and to not expect responses to messages. Each time you launch the app or login on web while you have out of office turned on it will ask you if you want to turn it off. Ta

509 Views 1 min

How do I get a BAA signed?

Published October 14th, 2022 by Stuart Argue

We have our standard BAA that we will sign for anyone who has an NPI. If you want a custom BAA signed please contact us. We typically only do this for clinic accounts or enterprise customers. Request a BAA signed from iPhone or Android apps Tap “More” in the bottom right and then “Your Profile” Tap “NPI” and follow the process to set your NPI (Indiv

408 Views 1 min

How do I change my account email address?

Published October 14th, 2022 by Stuart Argue

From the Web Interface 1.Login at https://www.recoveryrecord.com/app/clinician.  2. Click “Profile” in the left hand main menu 3. Toward the bottom click the “Change Email” button 4 Enter your new email and your account password 5. You'll then receive an email with a confirmation link to your new email address. Click the link to complete the process

466 Views 1 min

How much does the app cost for a solo provider?

Published October 14th, 2022 by Stuart Argue

Please see see our single practitioner subscription options.  Note that if you buy a single clinician license through the iPhone/iPad app there is only monthly options and not our discounted yearly options.  

440 Views 1 min

How do I check my subscription purchased though Apple?

Published July 11th, 2023 by Stuart Argue

From the home screen of your iPhone/iPad open the “Settings” app Tap your name at the top for your Apple ID details. Tap “Subscriptions” which is fourth down Look through “Active” or “Inactive” subscriptions looking for “Recovery Record Clinician” or “Nourishly Clinician”. Tapping into it should show alld etails and when it will renew etc.

360 Views 1 min

Locate your account email address in the app

Published October 14th, 2022 by Stuart Argue

Not 100% sure what your account email is? Here is how to find it. Tap “More” bottom right and then “Your profile” Your email address will be displayed here.

418 Views 1 min

Can my patient delete logs from certain time periods?

Published January 5th, 2023 by Stuart Argue

Yes, patients can delete logs from specific time periods in their app. Please ask your patient (in their app) to tap 'more' from the home screen, then 'profile'. On profile page, select 'delete logs between dates'. A support article they can follow. Alternatively they can just hide the logs.

842 Views 1 min

Can two people have a group account?

Published October 25th, 2022 by Stuart Argue

Our minimum for group accounts is 6 people. Group accounts get dedicated training and onboarding. So it is not cost effective for less than groups of 6. Please buy two single clinician licenses. You can see our pricing at https://www.recoveryrecord.com/pricing.  If the purchases are done through the web interface (https://www.recoveryrecord.com/app/

412 Views 1 min

How to disconnect from a patient

Published October 19th, 2022 by Stuart Argue

Web    iPhone   Android  

803 Views 1 min

What extra things come with a Clinic License?

Published October 26th, 2022 by Stuart Argue

In addition to saving on licensing fees compared to buying individual single clinician licenses, clinic licenses enjoy Unlimited patient links Flexible billing Hands on group training over Zoom A single point of contact for any issues or enquiries Easily add/remove clinicians from the license as your team changes Extra resources  Interested? Shoot u

391 Views 1 min

How does the patient reward system work?

Published October 14th, 2022 by Stuart Argue

Our motivational management system (including positive affirmations, aspirational images and jigsaw puzzles) rewards engagement in treatment. The best way to understand the Recovery Record reward system is to download the app and "walk in your patient’s shoes". We've made this super simple - follow this guide. Positive affirmation images After each

845 Views 1 min

Do patients have to pay to use the app?

Published October 14th, 2022 by Stuart Argue

Recovery Record is free for patients across iPhone, Android and Web.  Please feel free to let them know. Note: You are absolutely welcome to charge patients an extra fee for linking with you. 

728 Views 1 min

Will a patient be notified when I unlink with them?

Published October 14th, 2022 by Stuart Argue

The short answer is “Not directly”. We don't send a push notification or an email to them. If they use the app they will likely notice the link is no longer there. It is up to the clinician to inform the patient why they are unlinking - if they choose to. 

772 Views 1 min

What translations/languages do you support

Published July 19th, 2023 by Stuart Argue

Currently we have English German Danish Hopefully in 2023 we'll add Spanish. If you are a large provider and want to sponsor a translation, let us know. 

627 Views 1 min

Can I speak to someone to get some support?

Published October 26th, 2022 by Stuart Argue

We offer phone support for group/clinic licenses and enterprise licenses. For Single Clinician license holders or people on free accounts we offer email based support. Just create a ticket at https://www.recoveryrecord.com/contact and we'll be in touch. 

726 Views 1 min

As a clinician, what is the best way to experience the patient app?

Published October 14th, 2022 by Stuart Argue

Start with the Recovery Record for Clinician's iPhone or Android app installed and signed in (if you haven't already done so). Recovery Record for Clinicians - iPhone App Recovery Record for Clinicians - Android App Tap “Patients” which is the second item along the bottom . Then click “Explore the Patient experience” Select which demo patient you wa

772 Views 1 min

Why am I seeing my patient's data on Recovery Record Clinician that are using Nourishly or MoodLinks?

Published October 25th, 2022 by Stuart Argue

Recovery Record for clinicians can be used with patients who are using  Recovery Record (Eating Disorders) Nourishly (Speciality Dietary Management) MoodLinks (Anxiety and Depression) Recovery Path (Addiction)  Patients can even install multiple of these and login with the same account.  If you'd prefer to completely separate Nourishly from Recovery

631 Views 1 min

What is the minimum size for a group account?

Published October 26th, 2022 by Stuart Argue

We offer group accounts for 6 or more clinicians. Group accounts get dedicated training and onboarding. So it is not cost effective for less than groups of 6. Please buy single clinician licenses. You can see our pricing at https://www.recoveryrecord.com/pricing. If the purchases are done through the web interface (https://www.recoveryrecord.com/app

375 Views 1 min

What happens if I do not remember my 4 digit passcode? What will happen if I submit it wrong 3 times?

Published November 7th, 2022 by Stuart Argue

If you get the passcode wrong 3 times it will ask you for your email address and full password to authenticate. Once authenticated you can pick a new 4 digit passcode. 

677 Views 1 min

Setup or modify "Do not disturb" times

Published October 14th, 2022 by Stuart Argue

More → Your Profile → Do not disturb times  An important part of setting personal boundaries in the app is to setup times when you shouldn't be disturbed by notifications and to let patient's know you are not to be disturbed with messages at certain times. Here setup Do Not Disturb times. You can set each day individually or set times for Monday to

471 Views 1 min

I've received a notification that my patient is logging, but when I enter the app I do not see an updated entry

Published October 26th, 2022 by Stuart Argue

This is nearly always caused by the patient deleting the log entry after the notification was sent. We don't send notifications for deleted log entries. 

839 Views 1 min

Remove the limit on patient backlogged meals

Published October 14th, 2022 by Stuart Argue

By default the patient app only allows meals to be logged for the current day and the previous 3 days. It also only allows 5 meals to be logged for previous days per day. As a clinician you can change this behavior. Here is how on iPhone. For web, please checkout our full article on this. Clinician iPhone or Android App Tap into the Patient's menu (

709 Views 1 min

Powerful talking points for introducing patients to the app

Published October 14th, 2022 by Stuart Argue

We've put together some talking points for how to introduce your patients to the app. These guidelines are available as a printable PDF too.  Patient Training Guideline   Overview: The Primary Therapist or Dietitian will introduce Recovery Record to patients to ensure expectations are managed and the app is used in the context of treatment as intend

752 Views 3 min

How to change clinic name

Published November 7th, 2022 by Stuart Argue

iPhone / Android Navigate to “More” → “Your Profile” then edit “Clinic name” (5th down) Web In the “Main Menu” on the left click “Your Profile” then edit “Clinic name”

671 Views 1 min

I received a notification of a new message but it is not there.

Published October 26th, 2022 by Stuart Argue

This is usually due to the patient deleting the message after the notification was sent. 

724 Views 1 min

I left my current practice. How can I move my linked patients to a new account?

Published October 26th, 2022 by Stuart Argue

No. We cannot move clients from one account to another for security reasons. Please re-invite patients from your new account.   

765 Views 1 min

Can patients track their menstrual cycle in the app?

Published October 26th, 2022 by Stuart Argue

We currently don't have this functionality. One workaround way for your patient to share menstrual cycle information is for your patient to use a dedicated menstrual cycle tracking app and take a screenshot of it periodically and upload as a “Shared Document”.

667 Views 1 min

I accidentally registered as a clinician and not a client/patient

Published December 30th, 2022 by Stuart Argue

Just install the patient/client app from: iOS: https://apps.apple.com/us/app/recovery-record-eating-disorder/id457360959 Android: https://play.google.com/store/apps/details?id=com.recoveryrecord You can delete your clinician account from the registration email you would have received. It has a link near the bottom.

583 Views 1 min

How can I export the data my patient enters to share with another clinician they are working with?

Published October 26th, 2022 by Stuart Argue

You can generate a PDF of logs or print charts etc. At this point you are responsible for handling that data in accordance with any applicable laws (e.g. HIPAA in the USA).   We have a tutorial on printing PDFs from the clinician App.      

748 Views 1 min

Delete a patient's log history

Published December 30th, 2022 by Stuart Argue

Patient can delete their own log history. A clinician can't delete a patient's log history. 

842 Views 1 min

I got an invite from someone I'm not treating. What should I do?

Published October 26th, 2022 by Stuart Argue

Please decline the invite. That will delete it.

641 Views 1 min

Can my patient and their parent both be using the same login?

Published January 11th, 2023 by Stuart Argue

This is possible. Multiple phones can be logged into the same account. Some considerations You won't automatically know who wrote what. You might like to have the parent comment on all the logs they make just writing “Mom” or “Dad” on them so you know which ones are theirs. The parents can see everything the child writes and vice-versa. So you might

798 Views 1 min

Why did I get a link invite email that was asking me to register when I already have an account?

Published July 24th, 2023 by Stuart Argue

This happens when the patient invites you by email but uses a different email address to the one you used for registering. Often this is either to a personal email address or an email address for the business (e.g. info@example.com like email). We recommend just inviting them back from your account (if you know their email address) or asking them to

584 Views 1 min

What is the "In-person link tool"?

Published November 9th, 2022 by Stuart Argue

If you want to quickly link with a client who is physically with you and you are near your laptop or computer, you might like to use the In-person link tool that uses a quick QR Code scan to link without displaying any of your other case load accidentally.    

548 Views 1 min

Help with billing codes and reimbursement

Published February 1st, 2023 by Stuart Argue

We've put together some information on two sets of billing codes you might be able to utilize. But please consult with your patient's Health Plan for eligibility and further guidance.   https://www.recoveryrecord.com/billing_codes_99421_99421_99423 https://www.recoveryrecord.com/billing_codes_96146_96130_96131    

787 Views 1 min

Why isn't the coping skills menu item showing up for my linked patient?

Published July 24th, 2023 by Stuart Argue

If you've enabled “DBT Diary Cards” for that patient then by default the skills are contained in the diary card feature and are DBT focussed.  Enable skills outside of DBT Diary Cards - You can enable skills outside of the DBT Diary cards by going to the patient menu then “DBT Diary Cards” then click the Gear icon top right and tap “Allow skills out

715 Views 1 min

How to receive notification that a patient has logged

Published February 23rd, 2023 by Stuart Argue

From the Clinician iOS app or the Clinician Android app, select the patient and then click the third icon from the bottom navigation menu. Tap “Notification Preferences” which is fourth from the bottom. Turn on “Each log” (Second from the top).

708 Views 1 min

Can more than one provider use the one account?

Published January 12th, 2023 by Stuart Argue

No. This violates our terms of use and HIPAA (if in USA).  HIPAA requires us to record who did what which isn't possible when accounts are shared Sharing an account violates our terms of use and is basically avoiding paying us a license which is really not cool.  You wouldn't go to a movie theatre and expect one ticket to cover more than one person…

649 Views 1 min

How to add a custom feeling to patient's meal and feeling logs

Published October 14th, 2022 by Stuart Argue

Clinician iPhone/Android App Tap the Patient's menu (Third along the bottom) then “Configure Log Questions” Scroll all the way to the bottom and tap “Add custom question” Tap “Add custom feeling” Pick a feeling icon from our library of icons, give the feeling a name and then put in textural values from lowest to highest. Click “Done” when completed.

346 Views 1 min

Commenting on logs

Published October 14th, 2022 by Stuart Argue

Provide contextualized feedback on log entries An incredible capability of bringing mobile technology into your treatment, is the option to providing feedback on specific events and logs. We are told time and time again by clinicians that big patient breakthroughs often happen via on the spot encouragement, challenges or validation. Attach the feedb

850 Views 1 min

Where do I find my link code?

Published October 14th, 2022 by Stuart Argue

iPhone and Android app Two places  Click the second icon along the bottom (Will be called either “Patients” or Clients"). The link code will be toward the bottom. At the top of “Your Profile” Your 4 or 5 digit link code will appear here You can also find it at the top of “Your Profile” Your 4 or 5 digit link code will appear here Web interface Click

1074 Views 1 min

How to unlink with a patient

Published October 14th, 2022 by Stuart Argue

Web    iPhone   Android  

906 Views 1 min

Photos are not loading in the app

Published September 13th, 2023 by Stuart Argue

A few things to try, firstly confirm they are loading in the web interface by logging in at https://www.recoveryrecord.com/app/clinician. Once confirmed the photos are there then on your app, click into the patient then click the third icon along the bottom to see the patient's menu then click “{Name}'s Profile” toward the bottom  then click “Resync

639 Views 1 min

If I delete and reinstall the app will any data or patient links be lost?

Published October 26th, 2022 by Stuart Argue

No. After reinstalling, sign into the same account and all the data and links will be restored. Feel free to sign into the web interface at https://www.recoveryrecord.com/app/clinician to make sure everything is fine before deleting the app.

870 Views 1 min

How to setup Touch ID to unlock the Clinician iPhone app

Published October 14th, 2022 by Stuart Argue

By default the iPhone Clinician app is unlocked using a 4 digit passcode. However, many users prefer using Touch ID. Here is how to enable it. Tap “More” bottom right and then “Touch ID Lock Screen”. Note: You might see “Face ID Lock Screen” if your device doesn't support Touch ID. To enable Face ID, just select the second option and follow the inst

374 Views 1 min

I'm getting a message that my password is too weak

Published October 14th, 2022 by Stuart Argue

Since Recovery Record for Clinicians has access to sensitive patient entered data, it is important you setup a strong password. This means not using dictionary words, names or places as part of the password and often having a symbol, digit and/or uppercase in the password. Examples of weak passwords 4New*York. This may look strong but it is actually

506 Views 1 min

Things to do if a patient stops logging

Published November 7th, 2022 by Stuart Argue

Some things to consider.    Message them - Simply message them with a direct message to ask them if they are okay. Consider including a motivational image which can be selected from the Direct message feature (Bottom left)    Reestablish the exceptions in session - Make sure you have communicated the when the patient is expected to use app and how o

484 Views 1 min

Is Recovery Record for Clinicians secure?

Published October 14th, 2022 by Stuart Argue

We take security very seriously. Recovery Record complies with the HIPAA Security Rule.  We take administrative, physical and technical safeguards to ensure the confidentiality, integrity, and security of electronic protected health information (PHI).  All PHI information is encrypted on your device, on our servers and in transit.  Feel free to cont

466 Views 1 min

What other languages is the app available in?

Published October 25th, 2022 by Stuart Argue

English German Danish  

700 Views 1 min

How to remove demo patients

Published October 26th, 2022 by Stuart Argue

Note: Demo patients do not count toward your paid links. To remove a demo patients, please follow our unlinking with patients tutorial.

755 Views 1 min

Why do my patient and I have to be in the same compliance zone to link?

Published February 1st, 2023 by Stuart Argue

Recovery Record has two compliance regions, Europe and Non-Europe. EU law around privacy and data storage (GDPR) is incompatible with US law around HIPAA. e.g. GDPR does not allow data to be “exported” to USA. So a European based patient's data cannot reside on a USA server and be made available from their to a  USA based Clinician. We have decided

1104 Views 1 min

Should I pay with my personal Apple ID account?

Published October 14th, 2022 by Stuart Argue

Unfortunately, Apple does not yet allow you to have both a company and personal credit card associated with your Apple ID account.  We recommend purchasing a subscription from the web interface using a company credit card instead of purchasing using your personal Apple ID account. Just sign in then click “Pricing / Licensing” in the left hand main m

469 Views 1 min

Is the app still accessible to my patient after I unlink from them?

Published October 26th, 2022 by Stuart Argue

Yes. The patient app is free and they can continue to use it. 

743 Views 1 min
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