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Stuart Argue
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Why can't patients record self-harm and suicidal ideation?
Published October 14th, 2022 by Stuart Argue
Although self-harm is a common behavior associated with eating disorders, and one in need of close monitoring, we are still exploring potential liability issues associated with such a feature, along with suicidal tendencies. We've heard that many clinicians have decided to use the custom questions feature to ask adjacent or related questions in a w
How to invite another clinician to link with a patient
Published October 26th, 2022 by Stuart Argue
From the iPhone or Android App Click into the Patient's menu (third icon along the bottom) then scroll right to the bottom and tap “Invite a clinician to link with [name]”. Then fill in the other Clinician's Name and Email and click “Send Invite” that will send them an email with a link that will make it easy for them to invite the patient. Tap “Inv
I've forgotten my Recovery Record for Clinicians password
Published October 14th, 2022 by Stuart Argue
We're sorry to hear that you are unable to access your account. Please reset your password using this link. After entering your email address you'll get one of two emails. If we have an account with that email addresses there will be a link to a flow to create a new password. If we don't have an account with that email address the email will say a
Assigning meditations to patients from the Clinician App
Published October 14th, 2022 by Stuart Argue
Your patients do not need a separate app for meditations. They are built right into Recovery Record.This tutorial will show you how to help your patient to incorporate meditations and mindful breathing into their daily lives.
Finding clues in patient data
Published October 14th, 2022 by Stuart Argue
Whatever the context – emotional issues, interpersonal challenges, or stressful every-day events – developing an understanding of what role food, eating and disordered symptoms play in this picture is key to helping your patient find a path forward. Through reviewing patient data, previously unseen patterns emerge and those that are dysfunctional ca
Clinician Web Interface: Orientation and Best Practices
Published October 14th, 2022 by Stuart Argue
In this video, we’ll orient you to your Recovery Record Clinician web interface and some best practices for getting started.
Can my patient log on the web?
Published October 25th, 2022 by Stuart Argue
Yes! They just need to login at https://www.recoveryrecord.com/app/patient. The web interface doesn't have all the features of the apps but does have nearly all the logging capabilities.
Setting Up Boundaries and Expectations from the Clinician App
Published October 14th, 2022 by Stuart Argue
Setting boundaries and expectations will set you and your patient up for success. We recommend sharing a patient agreement and discussing with them. Additionally, there are three ways to manage expectations within the app. 1. Turn on your do not disturb times. We cover this in depth in this article. Tap on the button labeled “More” at the bottom r
What do the log icons/symbols mean?
Published October 14th, 2022 by Stuart Argue
In the log activity, there are often little icons on the logs. Here is what they mean. You can see this anytime by clicking the (?) button. Disordered behavior is one of purged/vomit, binged, chew-and-spit, restricted, excessively exercised, used laxatives Urge means there was some urge to do a disordered behavior Flagged just means you have flagged
Switch from paying with your personal Apple ID to a company credit card
Published October 14th, 2022 by Stuart Argue
The first step is to cancel your Recovery Record for Clinicians Apple managed subscription. Please follow Apple's guide to cancelling a subscription or our guide. Note: All subscriptions purchased through Apple are managed by Apple and we can't cancel them on your behalf. Even once cancelled the subscription won't expire until the end of the billi
Can we conduct a research project with Recovery Record?
Published October 14th, 2022 by Stuart Argue
Recovery Record technology plays a vital role in the collection of behavioral, emotional and cognitive data. Enquire about Recovery Record research capabilities by contacting us.
Does my Recovery Record for Clinicians subscription cover patient links with Nourishly, MoodLinks and Recovery Path as well?
Published October 26th, 2022 by Stuart Argue
Yes. Recovery Record for clinicians can link with patients using these apps Recovery Record (Eating Disorders) MoodLinks (Mood and Anxiety) Nourishly (Speciality Nutritional Management) Recovery Path (Addiction) Patients can also use more than one app simultaneously and sign in with the same account. If you are linked with patients using a mix of a
How to Provide In-App Feedback to Patients
Published October 14th, 2022 by Stuart Argue
Providing in-app feedback to patients is not only a powerful way to support the therapeutic process, but it can also be a highly effective way to boost accountability and motivation. We recommend interacting with clients once or twice in between appointments at random times. There is no formula more powerful for boosting engagement! As you’ll see in
Can I get a printout of all of the coping skills?
Published October 26th, 2022 by Stuart Argue
This is a resource we offer our Group and Enterprise accounts. If you are on a group/enterprise license, drop us a note at https://www.recoveryrecord.com/contact and we'll get you a copy.
How do I change the emoji skin tone for emojis sent via "Thumbs Up"?
Published October 26th, 2022 by Stuart Argue
Just long tap on the emoji and pick the desired skin tone.
Is there a group account option?
Published October 26th, 2022 by Stuart Argue
Yes. We offer Clinic Account licensing for 6 or more clinicians. Some benefits of clinic accounts Save on licensing fees compared to buying individual single clinician licenses Unlimited patient links Flexible billing Hands on group training over Zoom A single point of contact for any issues or enquiries Easily add/remove clinicians from the license
How to change your subscription billing credit card
Published October 14th, 2022 by Stuart Argue
Note: If you are paying via an Apple subscription please see our guide for switching away from paying with Apple to use another credit card. To change your credit card Login to the web interface Click “Pricing & Licensing” in the main menu on the left Click the black “Change Billing Card” button
Where can I find all my subscription payment invoices/receipts?
Published October 14th, 2022 by Stuart Argue
If you are paying using Apple Subscriptions please follow Apple's instructions. If you are paying for your subscription directly with us then Login to the clinician web interface Click “Pricing & Licensing” in the Main Menu on the left Click the “View Receipts” button. Note: If you don't see this button then either you have been paying via an Ap
How can I share a feature suggestion for the app?
Published October 26th, 2022 by Stuart Argue
Submit a ticket at https://www.recoveryrecord.com/contact. Try to cover not just what the feature should do but the why.
Generating a printable PDF of Patient log data from the Clinician App
Published October 14th, 2022 by Stuart Argue
In this tutorial, you’ll learn how to print and export PDFs of patient data. This can be helpful for your personal use, record keeping or to send to your patients or other members of the care team.
How to add a custom question to a patient's meal, feeling or behavior log.
Published October 14th, 2022 by Stuart Argue
We have four different structures for custom questions. All are optional for the patient to complete. A custom feeling which has an icon, name and textural values from low to high. To setup a custom feeling check out this article. A simple “Yes/No” response to a question. A question that can have a multiline text response A question with a response
How to change your selected profession
Published February 1st, 2023 by Stuart Argue
From the app, click “More” bottom right → “Your Profile” and then change your selected profession. From web click “Your Profile” in the left hand menu then change your selected profession.
I'm not getting push notifications when a patient messages me
Published November 7th, 2022 by Stuart Argue
iPhone/iPad Could be one of three things. (1) The notification for “New Messages” is disabled for that patient. (2) Notifications are disabled for the entire app (3) The phone is set to “Do not disturb” profile. (1) Checking if notifications for new messages are on for a patient. Note: this setting is per patient. Tap the patient's menu (Third ic
How can I delete the demo patients?
Published January 11th, 2023 by Stuart Argue
Please follow the same instructions for unlinking with real patients.
I am on a group account but I can only link with one patient.
Published December 30th, 2022 by Stuart Argue
This happens if your email was removed from the group account or if it wasn't added in the first place. Please contact the manager of the license and your organization to ask to be (re)-added or contact our support to find out who manages the license.
Template patient agreement
Published October 14th, 2022 by Stuart Argue
It is advisable to have your patients sign an agreement about the usage of the app when linked with you. This agreement is outside of the Recovery Record terms of use an privacy policy they also agree to. Using a patient agreement helps make things clearer for the patient and can is good to have in place for the clinician. We've put together a templ
Can you cancel my subscription for me?
Published October 14th, 2022 by Stuart Argue
If you are paying for your subscription directly (i.e. it is not an Apple managed subscription) we can assist you with cancelling. Please contact support, ideally once logged in and then clicking “FAQ, Handbook & Support” in the left menu then “Support” or alternatively from our contact page. If you use the contact page please provide the same e
What happens if I answer 'yes' to my patient being a UnitedHealthcare member?
Published October 26th, 2022 by Stuart Argue
You'll be asked for Member ID, First and Last Name and possible Date of Birth. This is used to confirm your patient is a UnitedHealthcare Member. You'll then be asked a couple of extra questions like what level of care, virtual vs in-person and whether this patient's treatment is Private Pay or covered by insurance (or a mix). Once this is done, tha
Linking with Patients in Recovery Record from the Web Interface
Published October 14th, 2022 by Stuart Argue
This video will show you how to link with your patient in two different ways: through a Link Code or through email. We also have QR Code linking but that isn't covered here.
How do I add medications for a patient?
Published October 26th, 2022 by Stuart Argue
Your client is able to add medications from their app and setting up reminders to take their medications. From the clinician app, you can view these entries, however adding medications is managed from the patient app. Patients can add medications from “More” → “Settings” → “Medications” in their app.
Disable DBT Diary Cards
Published October 30th, 2022 by Stuart Argue
iPhone/Android Tap into the Patient's menu (3rd icon along the bottom) then “DBT Diary Cards and then the Settings icon top right and then click ”Don't enable" Tap the Patient's menu and then “DBT Diary Cards” Tap the settings icon top right. Tap “Don't Enable” Web Tap “DBT Diary Card” in the Patient's menu then “Configure” then “Don't Enable” Click
Interpreting Patient's EPSI Scores
Published October 14th, 2022 by Stuart Argue
This video will help you to understand your patient's EPSI scores. Once you’re linked with a patient and your patient has logged a meal, they will be prompted to complete their first EPSI. They’ll then be asked to complete the EPSI every four weeks, to track progress. This Eating Pathology Symptom Inventory, EPSI for short, is an outcome-evaluatio
How to modify Meal Log questions
Published September 29th, 2023 by Stuart Argue
Clinician iPhone/Android App Tap the Patient's menu (Third along the bottom) then “Configure Log Questions” Tap the Client's menu (Third along the bottom) then “Configure Log Questions” You can also add custom questions by following these instructions. Web interface With the patient selected in the left hand menu, tap Log Questions Asked
If I upgrade my subscription will my initial plan be automatically cancelled and upgraded so that I don't pay for two subscriptions?
Published February 1st, 2023 by Stuart Argue
When you upgrade subscriptions your old subscription will be prorated into your new subscription. For example, if you are on a $8.99 per month subscription and upgrade to the $19.99 option, you will be charged charged prorated amounts for the time spent on each option. Assuming the change occurred halfway through the billing month, you are bille
Do you accept credit card payment?
Published February 1st, 2023 by Stuart Argue
Yes. Please login at https://www.recoveryrecord.com/app/clinician and then click “Licensing & Pricing” in the main menu along the left. When you upgrade you'll be asked for credit card details.
If I am issued a refund, how long will it take to post to my bank account?
Published October 26th, 2022 by Stuart Argue
Typically it will show up on your credit card transaction list within a couple of days but might take up to a week. Note: We offer refunds on a case-by-case basis. Typically just after a yearly subscription renews but the customer didn't want it to renew.
Patient onboarding and information flyer
Published October 14th, 2022 by Stuart Argue
We've put together a printable flyer you might like to print out and give to each patient you introduce the app to. Download the client flyer (PDF)
How does the patient pair-up feature work?
Published October 14th, 2022 by Stuart Argue
Pair Up is Recovery Record’s social feature. If your patient elects to use Pair Up, they will be randomly paired with another user of the app every four days. They can send virtual gifts (zoo animals) and encouragement messages. Pair Up is safe, anonymous and non-triggering.
How do I delete my Recovery Record for Clinicians Account?
Published October 14th, 2022 by Stuart Argue
If you have the iPhone app then please follow the below instructions. Otherwise create a ticket and we'll be in touch to get it deleted. Tap “More” bottom right and then “Your profile” Scroll to the bottom and then tap “Delete Account” and then click “Delete” in the confirmation dialog.
Linking with Patients from the Clinician App
Published October 14th, 2022 by Stuart Argue
This video will show you how to link with your patient in two different ways: through a Link Code or through email. We also have QR Code linking but that isn't covered here.
Can my patient log a meal for a previous day? i.e. Backlog
Published October 14th, 2022 by Stuart Argue
Yes. Here is how a patient can log meals for previous days. Tap “Check-In” toward the lower right. Tap “Back Log Meal” Select the day when the meal was. By default the patient app only allows meals to be logged for the current day and the previous 3 days. It also only allows 5 meals to be logged for previous days per day. As a clinician you can ch
Can I have two accounts, one for private practice and one for an organization I work for?
Published October 14th, 2022 by Stuart Argue
You can. But you won't be able to use the iPhone or Android app easily with both accounts as we don't have a fast way to switch between the accounts without deleting the app. We recommend using web for one account and iPhone or Android app for the other. Or a work phone for one account and your personal phone for the other.
Setting up Exchange Targets - Daily or Meal by Meal
Published October 14th, 2022 by Stuart Argue
You can set daily, or meal-by-meal exchange targets for your patients to ensure that they not only reach their caloric target, but that their macro nutrient intake is evenly distributed throughout the day. Exchanges support food choice flexibility within each category. Set your patient up for Exchange Targets Select "Exchange Targets" in the patient
Does the clinician app have log in and log out functionality?
Published October 14th, 2022 by Stuart Argue
We currently don't have the ability to log out and then back into a different account from the iPhone/iPad or Android Clinician apps. Please just delete and reinstall the app to change accounts. If you need two accounts at the same time, you might like to use the web interface for one and the iPhone or Android app for the other.
What is the "Compliance Region"?
Published October 14th, 2022 by Stuart Argue
Recovery Record operates two distinct sets of infrastructure. One in Germany and one in the United States. This is due to legislation in Europe that prevents data being exported outside of Europe (GDPR). This means that a Clinician in Europe who is using our Europe servers cannot link with a patient in say the United States using our US servers. Th
Charting log data to see trends
Published October 14th, 2022 by Stuart Argue
Let data aggregation do the work for you An incredible capability of capturing data digitally, is that it can be automatically aggregated to reveal patient patterns and triggers. E.g., how emotional experiences relate to eating disorder symptoms, and how symptoms have developed over the past month. Using charts to identify trends and share with pati
Is this app free for me to use with patients?
Published October 25th, 2022 by Stuart Argue
You can use Recovery Record for Clinicians with one patient for free. Any United Healthcare members are also free (You'll need to enter their member details). If you are part of a provider group, ask your management if they'd consider a group account which is for 6 or more clinicians. Our pricing is at https://www.recoveryrecord.com/pricing
Can my colleague and I share an account?
Published October 25th, 2022 by Stuart Argue
No. This violates our terms of use and HIPAA (if in USA). HIPAA requires us to record who did what which isn't possible when accounts are shared Sharing an account violates our terms of use and is basically avoiding paying us a license which is really not cool. You wouldn't go to a movie theatre and expect one ticket to cover more than one person…
I forgot my passcode, can you reset it?
Published October 14th, 2022 by Stuart Argue
The passcode is a 4-digit number that you selected when you first set up the app. If you don't recall it you can easily reset it by getting it wrong a few times. Then it will prompt for you for your full account password (8 or more character password) and a new 4 digit passcode. If you don't recall your full account password, follow these instructio
How to change clinic name
Published November 7th, 2022 by Stuart Argue
iPhone / Android Navigate to “More” → “Your Profile” then edit “Clinic name” (5th down) Web In the “Main Menu” on the left click “Your Profile” then edit “Clinic name”
Assign Coping Skills & Strategies to a Patient
Published October 14th, 2022 by Stuart Argue
Update coping skills for your patient Development of new skills for coping is at the heart of most evidence-based treatment approaches. You will find a treasure-trove of skills ready to add to your patient's repertoire in the app during the course of treatment. You can use templates or choose to use your own. Set standard or customized coping skills
Clinician App: Orientation and Best Practices
Published October 14th, 2022 by Stuart Argue
In this video, we’ll orient you to your Recovery Record Clinician application and some best practices for getting started.
Assigning clinical goals and milestones
Published October 14th, 2022 by Stuart Argue
Set near term recovery milestones for your patient It can be easy for you and your patients to forget exactly what you are working on from day- to-day and week-to-week. Take a moment to set goals that keep you both on track and keep patients accountable. Achieved goals result in a trail of successes to reflect upon. Set template or customized clinic
Set up a Meal Plan for your Patient from the Clinician App
Published October 14th, 2022 by Stuart Argue
In this tutorial, you will learn how to set meal plans for your clients. This tool has been extremely useful for thousands of dietitians utilizing the platform. We hope you can take advantage of it.
Set up Boundaries and Expectations from the Clinician Web interface
Published October 14th, 2022 by Stuart Argue
Setting boundaries and expectations will set you and your patient up for success. We recommend sharing the patient agreement and discussing with them. Additionally, there are three ways to manage expectations within the Clinician website. Turn on your do not disturb times. To do this, tap on the button labeled “Main Menu” on the left control pane
Does Recovery Record protect the privacy of clinicians and patients?
Published October 14th, 2022 by Stuart Argue
We are bound by and adhere to the HIPAA privacy rule. Please take a read through our privacy policy to see how data is and more importantly is not used.
Sleep and Stool tutorial video
Published October 14th, 2022 by Stuart Argue
This tutorial will show you how to take advantage of our Sleep and Stool tracking features. Sleep and eating dysregulation often go hand in hand. As such, helping your patient to understand their sleep patterns and maintain good sleep hygiene can be foundational to their recovery. Some patients additionally experience metabolic disruption resulting
Do you do EHR/EMR integrations?
Published October 14th, 2022 by Stuart Argue
Electronic Medical Record integrations are something that we sometimes provide to our larger customers - it is always timely and costly for all involved. That said, we do have a comprehensive API that allows for integrations. You can easily export a PDF of patient data attached this to a patients case file as a work around. Many groups have determin
Helping Patients Manage Comorbid Stress in Recovery Record
Published October 14th, 2022 by Stuart Argue
It’s likely that some if not all of your patients may be struggling with comorbid conditions, particularly stress, anxiety, or depression along with an eating disorder. There are several ways you can support your patients in managing these challenges within the Recovery Record app. Let's take a look.
How to setup Face ID to unlock the Clinician iPhone app
Published October 14th, 2022 by Stuart Argue
By default the iPhone Clinician app is unlocked using a 4 digit passcode. However, many users prefer using Face ID. Here is how to enable it. Tap “More” bottom right and then “Face ID Lock Screen”. Note: You might see “Touch ID Lock Screen” if your device doesn't support Face ID. To enable Face ID, just select the second option and follow the instru
Why does the lock screen sometimes appear when I'm not expecting it?
Published October 14th, 2022 by Stuart Argue
This happens when you accidentally start to pull down the notifications menu (the thing that comes down when you slide your finger down from the top of the screen). Or when the phone things you are swiping up from the bottom. Unfortunately we have no way to prevent the lock screen and not compromise on security.
Where can I find my payment history?
Published October 14th, 2022 by Stuart Argue
If you are paying using Apple Subscriptions please follow Apple's instructions. If you are looking for receipts or invoices please see our guide for accessing them. Login to the clinician web interface Click “Pricing & Licensing” in the Main Menu on the left Click View Payment History which will reveal a table of all payments. For more fine grai
How to cancel your subscription
Published October 14th, 2022 by Stuart Argue
The first thing to do is work out if you are paying via an Apple subscription or directly with your credit card as they have different ways to cancel. The easiest way to determine this is to look for your monthly or yearly receipts and check if is from Apple or from Us directly. Cancel an Apple managed subscription If you purchased your subscriptio
How to print or PDF patient messages for your records
Published November 7th, 2022 by Stuart Argue
Log in to the web interface Click into the client Click “Direct Messages” and/or “Team and Patient Chat” Then “Print View” From the browser, print the page From the dialog that pops up on Mac or Windows there should be a “Save as PDF” like option
Is Recovery Record for Clinicians HIPAA compliant?
Published October 14th, 2022 by Stuart Argue
Recovery Record is, indeed, compliant with the HITECH Act and HIPAA legislation. Some key components of this are; all data is encrypted on the device, in transit, and at rest in our backend systems, data is hosted in a HIPAA secure hosting environment, we do not transmit any protected health information via insecure channels such as email. We also h
How much does Recovery Record for Clinicians cost?
Published October 14th, 2022 by Stuart Argue
You can find our single clinician pricing at https://www.recoveryrecord.com/pricing. We also have clinic-wide and enterprise licensing options you can inquire about from that page. Please note that if you buy a single clinician license through the iPhone/iPad app there is only monthly options and no discounted yearly options.
My patient is having trouble creating a password that's accepted
Published October 14th, 2022 by Stuart Argue
Since Recovery Record has very personal and sensitive data it is important it is secured with a strong password. This means not using dictionary words, names or places as part of the password and often adding a symbol, digit and/or uppercase. Examples of weak passwords 4New*York. This may look strong but it is actually weak due to having two diction
Trigger and Dysfunctional thought Logging Tutorial
Published October 14th, 2022 by Stuart Argue
Fundamental to overcoming an eating disorder, is understanding and disrupting the cognitions and triggers that set off the cascade of events that lead to disordered behaviors in the first place. Recovery Record’s powerful trigger and dysfunctional thought tracking capabilities help patients identify their personal maintaining factors, and learn to r
What is the difference between the password and the passcode?
Published October 14th, 2022 by Stuart Argue
When you setup a clinician account you are providing your email and password. The password must be at least 8 characters and meet some minimum complexity requirements. You can use this account to sign in using a browser or the iPhone or Android app. In addition to your password, we have a passcode for quickly unlocking the app on iPhone or Android.
Setup "Out of office" for when you are away
Published October 14th, 2022 by Stuart Argue
More → Your Profile → Out of office When you go on holiday or just need some down-time we encourage you to turn on “Out of office”. This lets your linked patients know you are out and to not expect responses to messages. Each time you launch the app or login on web while you have out of office turned on it will ask you if you want to turn it off. Ta
How do I get a BAA signed?
Published October 14th, 2022 by Stuart Argue
We have our standard BAA that we will sign for anyone who has an NPI. If you want a custom BAA signed please contact us. We typically only do this for clinic accounts or enterprise customers. Request a BAA signed from iPhone or Android apps Tap “More” in the bottom right and then “Your Profile” Tap “NPI” and follow the process to set your NPI (Indiv
How do I change my account email address?
Published October 14th, 2022 by Stuart Argue
From the Web Interface 1.Login at https://www.recoveryrecord.com/app/clinician. 2. Click “Profile” in the left hand main menu 3. Toward the bottom click the “Change Email” button 4 Enter your new email and your account password 5. You'll then receive an email with a confirmation link to your new email address. Click the link to complete the process
How much does the app cost for a solo provider?
Published October 14th, 2022 by Stuart Argue
Please see see our single practitioner subscription options. Note that if you buy a single clinician license through the iPhone/iPad app there is only monthly options and not our discounted yearly options.
How do I check my subscription purchased though Apple?
Published July 11th, 2023 by Stuart Argue
From the home screen of your iPhone/iPad open the “Settings” app Tap your name at the top for your Apple ID details. Tap “Subscriptions” which is fourth down Look through “Active” or “Inactive” subscriptions looking for “Recovery Record Clinician” or “Nourishly Clinician”. Tapping into it should show alld etails and when it will renew etc.
Locate your account email address in the app
Published October 14th, 2022 by Stuart Argue
Not 100% sure what your account email is? Here is how to find it. Tap “More” bottom right and then “Your profile” Your email address will be displayed here.
Can my patient delete logs from certain time periods?
Published January 5th, 2023 by Stuart Argue
Yes, patients can delete logs from specific time periods in their app. Please ask your patient (in their app) to tap 'more' from the home screen, then 'profile'. On profile page, select 'delete logs between dates'. A support article they can follow. Alternatively they can just hide the logs.
Can two people have a group account?
Published October 25th, 2022 by Stuart Argue
Our minimum for group accounts is 6 people. Group accounts get dedicated training and onboarding. So it is not cost effective for less than groups of 6. Please buy two single clinician licenses. You can see our pricing at https://www.recoveryrecord.com/pricing. If the purchases are done through the web interface (https://www.recoveryrecord.com/app/
What extra things come with a Clinic License?
Published October 26th, 2022 by Stuart Argue
In addition to saving on licensing fees compared to buying individual single clinician licenses, clinic licenses enjoy Unlimited patient links Flexible billing Hands on group training over Zoom A single point of contact for any issues or enquiries Easily add/remove clinicians from the license as your team changes Extra resources Interested? Shoot u
How does the patient reward system work?
Published October 14th, 2022 by Stuart Argue
Our motivational management system (including positive affirmations, aspirational images and jigsaw puzzles) rewards engagement in treatment. The best way to understand the Recovery Record reward system is to download the app and "walk in your patient’s shoes". We've made this super simple - follow this guide. Positive affirmation images After each
Do patients have to pay to use the app?
Published October 14th, 2022 by Stuart Argue
Recovery Record is free for patients across iPhone, Android and Web. Please feel free to let them know. Note: You are absolutely welcome to charge patients an extra fee for linking with you.
Will a patient be notified when I unlink with them?
Published October 14th, 2022 by Stuart Argue
The short answer is “Not directly”. We don't send a push notification or an email to them. If they use the app they will likely notice the link is no longer there. It is up to the clinician to inform the patient why they are unlinking - if they choose to.
What translations/languages do you support
Published July 19th, 2023 by Stuart Argue
Currently we have English German Danish Hopefully in 2023 we'll add Spanish. If you are a large provider and want to sponsor a translation, let us know.
Can I speak to someone to get some support?
Published October 26th, 2022 by Stuart Argue
We offer phone support for group/clinic licenses and enterprise licenses. For Single Clinician license holders or people on free accounts we offer email based support. Just create a ticket at https://www.recoveryrecord.com/contact and we'll be in touch.
As a clinician, what is the best way to experience the patient app?
Published October 14th, 2022 by Stuart Argue
Start with the Recovery Record for Clinician's iPhone or Android app installed and signed in (if you haven't already done so). Recovery Record for Clinicians - iPhone App Recovery Record for Clinicians - Android App Tap “Patients” which is the second item along the bottom . Then click “Explore the Patient experience” Select which demo patient you wa
Why am I seeing my patient's data on Recovery Record Clinician that are using Nourishly or MoodLinks?
Published October 25th, 2022 by Stuart Argue
Recovery Record for clinicians can be used with patients who are using Recovery Record (Eating Disorders) Nourishly (Speciality Dietary Management) MoodLinks (Anxiety and Depression) Recovery Path (Addiction) Patients can even install multiple of these and login with the same account. If you'd prefer to completely separate Nourishly from Recovery
What is the minimum size for a group account?
Published October 26th, 2022 by Stuart Argue
We offer group accounts for 6 or more clinicians. Group accounts get dedicated training and onboarding. So it is not cost effective for less than groups of 6. Please buy single clinician licenses. You can see our pricing at https://www.recoveryrecord.com/pricing. If the purchases are done through the web interface (https://www.recoveryrecord.com/app
What happens if I do not remember my 4 digit passcode? What will happen if I submit it wrong 3 times?
Published November 7th, 2022 by Stuart Argue
If you get the passcode wrong 3 times it will ask you for your email address and full password to authenticate. Once authenticated you can pick a new 4 digit passcode.
Setup or modify "Do not disturb" times
Published October 14th, 2022 by Stuart Argue
More → Your Profile → Do not disturb times An important part of setting personal boundaries in the app is to setup times when you shouldn't be disturbed by notifications and to let patient's know you are not to be disturbed with messages at certain times. Here setup Do Not Disturb times. You can set each day individually or set times for Monday to
I've received a notification that my patient is logging, but when I enter the app I do not see an updated entry
Published October 26th, 2022 by Stuart Argue
This is nearly always caused by the patient deleting the log entry after the notification was sent. We don't send notifications for deleted log entries.
Remove the limit on patient backlogged meals
Published October 14th, 2022 by Stuart Argue
By default the patient app only allows meals to be logged for the current day and the previous 3 days. It also only allows 5 meals to be logged for previous days per day. As a clinician you can change this behavior. Here is how on iPhone. For web, please checkout our full article on this. Clinician iPhone or Android App Tap into the Patient's menu (
Powerful talking points for introducing patients to the app
Published October 14th, 2022 by Stuart Argue
We've put together some talking points for how to introduce your patients to the app. These guidelines are available as a printable PDF too. Patient Training Guideline Overview: The Primary Therapist or Dietitian will introduce Recovery Record to patients to ensure expectations are managed and the app is used in the context of treatment as intend
How to change clinic name
Published November 7th, 2022 by Stuart Argue
iPhone / Android Navigate to “More” → “Your Profile” then edit “Clinic name” (5th down) Web In the “Main Menu” on the left click “Your Profile” then edit “Clinic name”
I received a notification of a new message but it is not there.
Published October 26th, 2022 by Stuart Argue
This is usually due to the patient deleting the message after the notification was sent.
I left my current practice. How can I move my linked patients to a new account?
Published October 26th, 2022 by Stuart Argue
No. We cannot move clients from one account to another for security reasons. Please re-invite patients from your new account.
Can patients track their menstrual cycle in the app?
Published October 26th, 2022 by Stuart Argue
We currently don't have this functionality. One workaround way for your patient to share menstrual cycle information is for your patient to use a dedicated menstrual cycle tracking app and take a screenshot of it periodically and upload as a “Shared Document”.
I accidentally registered as a clinician and not a client/patient
Published December 30th, 2022 by Stuart Argue
Just install the patient/client app from: iOS: https://apps.apple.com/us/app/recovery-record-eating-disorder/id457360959 Android: https://play.google.com/store/apps/details?id=com.recoveryrecord You can delete your clinician account from the registration email you would have received. It has a link near the bottom.
How can I export the data my patient enters to share with another clinician they are working with?
Published October 26th, 2022 by Stuart Argue
You can generate a PDF of logs or print charts etc. At this point you are responsible for handling that data in accordance with any applicable laws (e.g. HIPAA in the USA). We have a tutorial on printing PDFs from the clinician App.
Delete a patient's log history
Published December 30th, 2022 by Stuart Argue
Patient can delete their own log history. A clinician can't delete a patient's log history.
I got an invite from someone I'm not treating. What should I do?
Published October 26th, 2022 by Stuart Argue
Please decline the invite. That will delete it.
Can my patient and their parent both be using the same login?
Published January 11th, 2023 by Stuart Argue
This is possible. Multiple phones can be logged into the same account. Some considerations You won't automatically know who wrote what. You might like to have the parent comment on all the logs they make just writing “Mom” or “Dad” on them so you know which ones are theirs. The parents can see everything the child writes and vice-versa. So you might
Why did I get a link invite email that was asking me to register when I already have an account?
Published July 24th, 2023 by Stuart Argue
This happens when the patient invites you by email but uses a different email address to the one you used for registering. Often this is either to a personal email address or an email address for the business (e.g. info@example.com like email). We recommend just inviting them back from your account (if you know their email address) or asking them to
What is the "In-person link tool"?
Published November 9th, 2022 by Stuart Argue
If you want to quickly link with a client who is physically with you and you are near your laptop or computer, you might like to use the In-person link tool that uses a quick QR Code scan to link without displaying any of your other case load accidentally.
Can patients see when I read messages?
Published February 23rd, 2023 by Stuart Argue
No. If you'd like to notify them that you've read it, you can write back with some text or a simple emoji like a thumbs up.
A patient I was linked with has disappeared. What happened?
Published July 27th, 2023 by Stuart Argue
They likely have unlinked. You can check the linking history from iPhone/Android - Tap “Patients” along the bottom nav bar then scroll to the bottom of the list of clients and tap “Link History” Web - In the main menu click “Manage Patients” then scroll to the bottom and click “Link History” in the bottom right.
Help with billing codes and reimbursement
Published February 1st, 2023 by Stuart Argue
We've put together some information on two sets of billing codes you might be able to utilize. But please consult with your patient's Health Plan for eligibility and further guidance. https://www.recoveryrecord.com/billing_codes_99421_99421_99423 https://www.recoveryrecord.com/billing_codes_96146_96130_96131
Why isn't the coping skills menu item showing up for my linked patient?
Published July 24th, 2023 by Stuart Argue
If you've enabled “DBT Diary Cards” for that patient then by default the skills are contained in the diary card feature and are DBT focussed. Enable skills outside of DBT Diary Cards - You can enable skills outside of the DBT Diary cards by going to the patient menu then “DBT Diary Cards” then click the Gear icon top right and tap “Allow skills out
How to receive notification that a patient has logged
Published February 23rd, 2023 by Stuart Argue
From the Clinician iOS app or the Clinician Android app, select the patient and then click the third icon from the bottom navigation menu. Tap “Notification Preferences” which is fourth from the bottom. Turn on “Each log” (Second from the top).
Can more than one provider use the one account?
Published January 12th, 2023 by Stuart Argue
No. This violates our terms of use and HIPAA (if in USA). HIPAA requires us to record who did what which isn't possible when accounts are shared Sharing an account violates our terms of use and is basically avoiding paying us a license which is really not cool. You wouldn't go to a movie theatre and expect one ticket to cover more than one person…
How to add a custom feeling to patient's meal and feeling logs
Published October 14th, 2022 by Stuart Argue
Clinician iPhone/Android App Tap the Patient's menu (Third along the bottom) then “Configure Log Questions” Scroll all the way to the bottom and tap “Add custom question” Tap “Add custom feeling” Pick a feeling icon from our library of icons, give the feeling a name and then put in textural values from lowest to highest. Click “Done” when completed.
Commenting on logs
Published October 14th, 2022 by Stuart Argue
Provide contextualized feedback on log entries An incredible capability of bringing mobile technology into your treatment, is the option to providing feedback on specific events and logs. We are told time and time again by clinicians that big patient breakthroughs often happen via on the spot encouragement, challenges or validation. Attach the feedb
My patient forgot their security question answers
Published October 26th, 2022 by Stuart Argue
Note: The security questions are only required if the password has been forgotten. They can create a ticket and provide what they think the answers are and we'll do a manual verification and if we are satisfied we'll reset the security questions. They can create a ticket from https://www.recoveryrecord.com/contact
Where do I find my link code?
Published October 14th, 2022 by Stuart Argue
iPhone and Android app Two places Click the second icon along the bottom (Will be called either “Patients” or Clients"). The link code will be toward the bottom. At the top of “Your Profile” Your 4 or 5 digit link code will appear here You can also find it at the top of “Your Profile” Your 4 or 5 digit link code will appear here Web interface Click
Photos are not loading in the app
Published September 13th, 2023 by Stuart Argue
A few things to try, firstly confirm they are loading in the web interface by logging in at https://www.recoveryrecord.com/app/clinician. Once confirmed the photos are there then on your app, click into the patient then click the third icon along the bottom to see the patient's menu then click “{Name}'s Profile” toward the bottom then click “Resync
If I delete and reinstall the app will any data or patient links be lost?
Published October 26th, 2022 by Stuart Argue
No. After reinstalling, sign into the same account and all the data and links will be restored. Feel free to sign into the web interface at https://www.recoveryrecord.com/app/clinician to make sure everything is fine before deleting the app.
How to setup Touch ID to unlock the Clinician iPhone app
Published October 14th, 2022 by Stuart Argue
By default the iPhone Clinician app is unlocked using a 4 digit passcode. However, many users prefer using Touch ID. Here is how to enable it. Tap “More” bottom right and then “Touch ID Lock Screen”. Note: You might see “Face ID Lock Screen” if your device doesn't support Touch ID. To enable Face ID, just select the second option and follow the inst
I'm getting a message that my password is too weak
Published October 14th, 2022 by Stuart Argue
Since Recovery Record for Clinicians has access to sensitive patient entered data, it is important you setup a strong password. This means not using dictionary words, names or places as part of the password and often having a symbol, digit and/or uppercase in the password. Examples of weak passwords 4New*York. This may look strong but it is actually
Things to do if a patient stops logging
Published November 7th, 2022 by Stuart Argue
Some things to consider. Message them - Simply message them with a direct message to ask them if they are okay. Consider including a motivational image which can be selected from the Direct message feature (Bottom left) Reestablish the exceptions in session - Make sure you have communicated the when the patient is expected to use app and how o
Is Recovery Record for Clinicians secure?
Published October 14th, 2022 by Stuart Argue
We take security very seriously. Recovery Record complies with the HIPAA Security Rule. We take administrative, physical and technical safeguards to ensure the confidentiality, integrity, and security of electronic protected health information (PHI). All PHI information is encrypted on your device, on our servers and in transit. Feel free to cont
What other languages is the app available in?
Published October 25th, 2022 by Stuart Argue
English German Danish
How to remove demo patients
Published October 26th, 2022 by Stuart Argue
Note: Demo patients do not count toward your paid links. To remove a demo patients, please follow our unlinking with patients tutorial.
Why do my patient and I have to be in the same compliance zone to link?
Published February 1st, 2023 by Stuart Argue
Recovery Record has two compliance regions, Europe and Non-Europe. EU law around privacy and data storage (GDPR) is incompatible with US law around HIPAA. e.g. GDPR does not allow data to be “exported” to USA. So a European based patient's data cannot reside on a USA server and be made available from their to a USA based Clinician. We have decided
Should I pay with my personal Apple ID account?
Published October 14th, 2022 by Stuart Argue
Unfortunately, Apple does not yet allow you to have both a company and personal credit card associated with your Apple ID account. We recommend purchasing a subscription from the web interface using a company credit card instead of purchasing using your personal Apple ID account. Just sign in then click “Pricing / Licensing” in the left hand main m
Is the app still accessible to my patient after I unlink from them?
Published October 26th, 2022 by Stuart Argue
Yes. The patient app is free and they can continue to use it.
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