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Recovery Record for Clinicians Help
Learn
- Clinician App: Orientation and Best Practices
- Clinician Web Interface: Orientation and Best Practices
- Linking with Clients from the Clinician App
- Linking with Clients in Recovery Record from the Web Interface
- How to Provide In-App Feedback to Clients
- Commenting on logs
- Assign Coping Skills & Strategies to a Client
- Assigning clinical goals and milestones
- Generating a printable PDF of Client log data from the Clinician App
- Set up Boundaries and Expectations from the Clinician Web interface
- Setting Up Boundaries and Expectations from the Clinician App
- Set up a Meal Plan for your Client from the Clinician App
- Setting up Exchange Targets - Daily or Meal by Meal
- Finding clues in client data
- Interpreting Client's EPSI Scores
- Assigning meditations to clients from the Clinician App
- Sleep and Stool tutorial video
- Trigger and Dysfunctional thought Logging Tutorial
- Charting log data to see trends
- Helping Clients Manage Comorbid Stress in Recovery Record
- Things to do if a client stops logging
- How to print or PDF client messages for your records
Linking with Clients
- How to unlink with a client
- Will a client be notified when I unlink with them?
- Where do I find my link code?
- Linking with Clients in Recovery Record from the Web Interface
- Linking with Clients from the Clinician App
- How to disconnect from a client
- Is the app still accessible to my client after I unlink from them?
- How to invite another clinician to link with a client
Client Experience
- As a clinician, what is the best way to experience the client app?
- How does the client pair-up feature work?
- How does the client reward system work?
- Can my client log a meal for a previous day? i.e. Backlog
- Why can't clients record self-harm and suicidal ideation?
- Remove the limit on client backlogged meals
- Do clients have to pay to use the app?
- Can my client log on the web?
- Is the app still accessible to my client after I unlink from them?
Subscriptions & Billing
- How much does Recovery Record for Clinicians cost?
- How much does the app cost for a solo provider?
- How to change your subscription billing credit card
- How to cancel your subscription
- Should I pay with my personal Apple ID account?
- Switch from paying with your personal Apple ID to a company credit card
- Where can I find all my subscription payment invoices/receipts?
- Where can I find my payment history?
- Can you cancel my subscription for me?
- Is this app free for me to use with clients?
- Does my Recovery Record for Clinicians subscription cover client links with Nourishly, MoodLinks and Recovery Path as well?
- If I am issued a refund, how long will it take to post to my bank account?
- How does the prorated subscription upgrade work?
- Do you accept credit card payment?
- If I upgrade my subscription will my initial plan be automatically cancelled and upgraded so that I don't pay for two subscriptions?
- How do I check my subscription purchased though Apple?
Account Management
- How do I change my account email address?
- Locate your account email address in the app
- Where do I find my link code?
- How do I delete my Recovery Record for Clinicians Account?
- Can I have two accounts, one for private practice and one for an organization I work for?
- What is the "Compliance Region"?
- Does the clinician app have log in and log out functionality?
- Can my colleague and I share an account?
Security & Passwords
- How to setup Face ID to unlock the Clinician iPhone app
- How to setup Touch ID to unlock the Clinician iPhone app
- I'm getting a message that my password is too weak
- I've forgotten my Recovery Record for Clinicians password
- I forgot my passcode, can you reset it?
- What is the difference between the password and the passcode?
- Is Recovery Record for Clinicians secure?
- My client is having trouble creating a password that's accepted
Miscellaneous
- Why am I seeing my clients' data on Recovery Record Clinician that are using Nourishly or MoodLinks?
- What other languages is the app available in?
- Can I speak to someone to get some support?
- Can I get a printout of all of the coping skills?
- How do I change the emoji skin tone for emojis sent via "Thumbs Up"?
- My client forgot their security question answers
- How can I share a feature suggestion for the app?
- I left my current practice. How can I move my linked clients to a new account?
- What happens if I answer 'yes' to my client being a UnitedHealthcare member?
- How can I export the data my client enters to share with another clinician they are working with?
- How do I add medications for a client?
- How to remove demo clients
- If I delete and reinstall the app will any data or client links be lost?
- I got an invite from someone I'm not treating. What should I do?
- Can clients track their menstrual cycle in the app?
- I've received a notification that my client is logging, but when I enter the app I do not see an updated entry
- I received a notification of a new message but it is not there.
- What is the "In-person link tool"?
- Disable DBT Diary Cards
- What happens if I do not remember my 4 digit passcode? What will happen if I submit it wrong 3 times?
- I'm not getting push notifications when a client messages me
- Delete a client's log history
- I accidentally registered as a clinician and not a client/patient
- I am on a group account but I can only link with one client.
- Can my client delete logs from certain time periods?
- Can my client and their parent both be using the same login?
- How can I delete the demo clients?
- Can more than one provider use the one account?
- How to change your selected profession
- Help with billing codes and reimbursement
- Why do my client and I have to be in the same compliance zone to link?
- Can clients see when I read messages?
- How to receive notification that a client has logged
- What translations/languages do you support
- Why isn't the coping skills menu item showing up for my linked client?
- Why did I get a link invite email that was asking me to register when I already have an account?
- A client I was linked with has disappeared. What happened?
- Photos are not loading in the app
Popular Articles
- My password won't get accepted (not strong enough)
- How to log exercise
- How to link with your clinician (therapist, dietitian etc)
- How to log a meal on a previous day (Back log)
- How to cancel your subscription
- How to delete your account
- How to unlink with a client
- Can my client log a meal for a previous day? i.e. Backlog
- How do I sync Apple Watch steps?
