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  • Recovery Record for Clinicians

Miscellaneous

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Recovery Record for Clinicians
    Learn Linking with Clients Introducing Clients to the App Client Experience Privacy Subscriptions & Billing Logging Boundary Setting Account Management Security & Passwords Research Odd App Behavior Bespoke Customizations Miscellaneous Group Accounts
  • Recovery Record
    Fundamentals Logging & Log Configuration Linking Personalization Account Management Web Interface Affirmations and Rewards Community Privacy and Data For Parents Miscellaneous
  • Nourishly
    Fundamentals Logging & Log Configuration Linking Personalization Account Management Web Interface Affirmations and Rewards Privacy and Data Miscellaneous
  • Nourishly for Clinicians
    Learn Linking with Clients FAQ Introducing Clients to the App Client Experience Privacy Subscriptions & Billing Logging Boundary Setting Account Management Security and Passwords Miscellaneous Group Accounts
  • Clinic Licenses
    Clinic License Basics Managing your Clinic License Training
+ More

Miscellaneous

  • Why am I seeing my clients' data on Recovery Record Clinician that are using Nourishly or MoodLinks?
  • What other languages is the app available in?
  • Can I speak to someone to get some support?
  • Can I get a printout of all of the coping skills?
  • How do I change the emoji skin tone for emojis sent via "Thumbs Up"?
  • My client forgot their security question answers
  • How can I share a feature suggestion for the app?
  • I left my current practice. How can I move my linked clients to a new account?
  • What happens if I answer 'yes' to my client being a UnitedHealthcare member?
  • How can I export the data my client enters to share with another clinician they are working with?
  • How do I add medications for a client?
  • How to remove demo clients
  • If I delete and reinstall the app will any data or client links be lost?
  • I got an invite from someone I'm not treating. What should I do?
  • Can clients track their menstrual cycle in the app?
  • I've received a notification that my client is logging, but when I enter the app I do not see an updated entry
  • I received a notification of a new message but it is not there.
  • What is the "In-person link tool"?
  • Disable DBT Diary Cards
  • What happens if I do not remember my 4 digit passcode? What will happen if I submit it wrong 3 times?
  • I'm not getting push notifications when a client messages me
  • Delete a client's log history
  • I accidentally registered as a clinician and not a client/patient
  • I am on a group account but I can only link with one client.
  • Can my client delete logs from certain time periods?
  • Can my client and their parent both be using the same login?
  • How can I delete the demo clients?
  • Can more than one provider use the one account?
  • How to change your selected profession
  • Help with billing codes and reimbursement
  • Why do my client and I have to be in the same compliance zone to link?
  • Can clients see when I read messages?
  • How to receive notification that a client has logged
  • What translations/languages do you support
  • Why isn't the coping skills menu item showing up for my linked client?
  • Why did I get a link invite email that was asking me to register when I already have an account?
  • A client I was linked with has disappeared. What happened?
  • Photos are not loading in the app

Popular Articles

  1. My password won't get accepted (not strong enough)
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  3. How to link with your clinician (therapist, dietitian etc)
  4. How to log a meal on a previous day (Back log)
  5. How to cancel your subscription
  6. How to delete your account
  7. How to unlink with a client
  8. Can my client log a meal for a previous day? i.e. Backlog
  9. How do I sync Apple Watch steps?

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