US English (US)
PH English (Philippines)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
PH English (Philippines)

Nourishly for Clinicians Help

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Learn

  • Set up Boundaries and Expectations from the Clinician Web interface
  • Commenting on logs
  • How to Provide In-App Feedback to Clients
  • Linking with Clients from the Clinician Web Interface
  • Linking with Clients from the Clinician App

Linking with Clients

  • Where do I find my link code?
  • Will a client be notified when I unlink with them?
  • How to unlink with a client
  • How to disconnect from a client
  • Linking with Clients from the Clinician Web Interface
  • Linking with Clients from the Clinician App
  • Is the app still accessible to my client after I unlink from them?

FAQ

  • Can we conduct a research project with Nourishly?
  • Why is there no calorie counting option in Nourishly?
  • Why can't clients record self-harm and suicidal ideation?
  • Can my clients interact with other users?
  • Can I use my personal iPhone or iPad for work?
  • Why does the lock screen sometimes appear when I'm not expecting it

Introducing Clients to the App

  • Client onboarding and information flyer

Client Experience

  • As a clinician, what is the best way to experience the client app?
  • How does the client reward system work?
  • Do clients have to pay to use the app?
  • Is the app still accessible to my client after I unlink from them?

Privacy

  • How do I get a BAA signed?
  • Is Nourishly for Clinicians HIPAA compliant?
  • Does Nourishly protect the privacy of clinicians and clients?
  • Does Nourishly protect the privacy of clinicians and clients?

Subscriptions & Billing

  • How much does Nourishly for Clinicians cost?
  • How much does the app cost for a solo provider?
  • How to change your subscription billing credit card
  • How to cancel your subscription
  • Should I pay with my personal Apple ID account?
  • Switch from paying with your personal Apple ID to a company credit card
  • Can you cancel my subscription for me?

Logging

  • What do the log icons/symbols mean?
  • Commenting on logs
  • How to add a custom feeling to client's meal and feeling logs
  • How to add a custom question to a client's meal, feeling or behavior log

Boundary Setting

  • Setup or modify "Do not disturb" times
  • Setup "Out of office" for when you are away
  • Set up Boundaries and Expectations from the Clinician Web interface
  • Setting Up Boundaries and Expectations from the Clinician App
  • Template client agreement

Account Management

  • How do I change my account email address?
  • Locate your account email address in the app
  • Where do I find my link code?
  • How do I delete my Nourishly for Clinicians Account?
  • Can I have two accounts, one for private practice and one for an organization I work for?
  • What is the "Compliance Region"?
  • Does the clinician app have log in and log out functionality?
  • How to change clinic name
  • How to change clinic name

Security and Passwords

  • How to setup Face ID to unlock the Clinician iPhone app
  • I'm getting a message that my password is too weak
  • I've forgotten my Nourishly for Clinicians password
  • I forgot my passcode, can you reset it?
  • What is the difference between the password and the passcode?
  • Is Nourishly for Clinicians secure?
  • My client is having trouble creating a password that's accepted

Miscellaneous

  • How can I export the data my client enters to share with another clinician they are working with?
  • What happens if I do not remember my 4 digit passcode? What will happen if I submit it wrong 3 times?

Group Accounts

Popular Articles

  1. My password won't get accepted (not strong enough)
  2. How to log exercise
  3. How to link with your clinician (therapist, dietitian etc)
  4. How to log a meal on a previous day (Back log)
  5. How to cancel your subscription
  6. How to delete your account
  7. How to unlink with a client
  8. Can my client log a meal for a previous day? i.e. Backlog
  9. How do I sync Apple Watch steps?

Content over

Footer

Products
  • Patient iPhone
  • Patient Android
  • Clinician Web
  • Clinician iPhone
  • Clinician Android
  • Clinician iPad
  • Recovery Path
  • Mood Links
  • Nourishly
Partners
  • Providers
  • Health Plans
  • Research
  • Clinicians
About
  • Company Info
  • Contact
  • Terms of Use
  • Privacy Policy
  • Bright Therapeutics
Web
  • Clinician Registration
  • Clinician Login
  • Patient Login
  • Clinic Dashboard Login
  • Outcomes tool login
  • Login Choices
Clinicians
  • Therapists
  • Psychologists
  • Dietitians
  • Counselors
  • DBT Treatment Professionals
  • CBT Treatment Professionals
  • Skills Library
  • Treating ARFID
Recovery Record on Facebook Recovery Record on Twitter

© 2022 Recovery Record.All Rights Reserved.


Knowledge Base Software powered by Helpjuice

Expand