Setting boundaries and expectations will set you and your client up for success. 

Note: This video is for our Recovery Record product but it works identically for Nourishly.

We recommend sharing the client agreement and discussing with them. Additionally, there are three ways to manage expectations within the Clinician website.  

1. Turn on your do not disturb times. To do this, tap on the button labeled “Main Menu” on the left control panel, and go to “Your Profile”. Now, Select “Do Not Disturb Times” and enable this feature. When enabled, you will not receive push notifications regarding client activities during your do not disturb times, and if a client tries to contact you, they will be notified that it is outside of your office hours. You can customize your hours for every day of the week. 

2. We recommend enabling "Delay After Hour" messages. With this enabled, you can give feedback at any time of the day, but your client will only receive that feedback during regular work hours. 

3. You can clarify expectations further by clicking on the button labeled “Main Menu” on the left control panel, and then on Expectation Settings. Let your client know how much engagement they should expect from you by choosing one of our examples, or drafting your own. Once selected, assign to your desired clients, and hit “yes” to show a banner sharing these expectations with the client.