US English (US)
PH English (Philippines)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
PH English (Philippines)
  • Home
  • Recovery Record

Miscellaneous

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Recovery Record for Clinicians
    Learn Linking with Clients Introducing Clients to the App Client Experience Privacy Subscriptions & Billing Logging Boundary Setting Account Management Security & Passwords Research Odd App Behavior Bespoke Customizations Miscellaneous Group Accounts
  • Recovery Record
    Fundamentals Logging & Log Configuration Linking Personalization Account Management Web Interface Affirmations and Rewards Community Privacy and Data For Parents Miscellaneous
  • Nourishly
    Fundamentals Logging & Log Configuration Linking Personalization Account Management Web Interface Affirmations and Rewards Privacy and Data Miscellaneous
  • Nourishly for Clinicians
    Learn Linking with Clients FAQ Introducing Clients to the App Client Experience Privacy Subscriptions & Billing Logging Boundary Setting Account Management Security and Passwords Miscellaneous Group Accounts
  • Clinic Licenses
    Clinic License Basics Managing your Clinic License Training
  • MoodLinks
    Fundamentals Linking
+ More

Miscellaneous

  • I am a clinician (or therapist, psychologist) not a patient
  • What does it mean that a clinician reviewed my logs?
  • Can I alter exchanges my clinician set for me?
  • I unsubscribed to emails but I want to get receive them again.
  • Can I remove a question from a meal log?
  • Can I remove the 'skipped meal' question from a meal log?
  • How can I change language in the app?
  • How can I share my logs with my clinician?
  • Why do my clinician and I have to be in the same compliance zone to link?
  • Can I upload a photo for a backlogged meal?
  • How do I change my name in the app?
  • What sort of support do you have for night-shift workers
  • Why isn't there a drink / hydration log?
  • Can I back log thoughts to previous time/day?
  • Can I keep my data after unlinking with my Clinician?
  • What happens to my data/logs when I unlink with a clinician?
  • How do I use the same account across my phone and tablet?
  • I've changed timezones but the meal reminder times haven't adjusted
  • Can I donate a reward video after I've had it a while?
  • How can I sync apps from my phone and iPad?
  • How do I adjust the number of meals that earn a star?
  • The unread message count or team chat count never resets
  • Can I have a meal eaten after midnight show up in the prior day?
  • My name is showing up as my clinicians name. How do I fix that?
  • Can I use a desktop via browser/web?
  • Can I Write Private Notes Without Sharing?

Popular Articles

  1. How do I sync Apple Watch steps?
  2. How to link with your clinician (therapist, dietitian etc)
  3. My password won't get accepted (not strong enough)
  4. How to log a meal on a previous day (Back log)
  5. How to log exercise
  6. Can my client log a meal for a previous day? i.e. Backlog
  7. How to cancel your subscription
  8. How to unlink with a client
  9. How to delete your account

Content over

Footer

Bright

Bright is a multi-diagnostic platform dedicated to enabling all providers to deliver the next generation of behavioral health care.

Main Links
  • Patient Web Login
  • Provider Groups
  • Health Plans
  • Research
  • Contact Us
Products
  • Recovery Record
  • Recovery Path
  • Nourishly
  • Nourishly for Diabetes
  • MoodLinks
  • Fast FODMAP for IBS
Help
  • FAQ
  • Patients Knowledge Base
  • Clinician Knowledge Base
  • Terms of Use
  • Privacy Policy
Get In Touch
  • Contact Us
  • San Francisco, USA

Copyright 2025 © Recovery Record, Inc. All rights reserved.


Knowledge Base Software powered by Helpjuice

Expand