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Miscellaneous

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Recovery Record for Clinicians
    Learn Linking with Clients Introducing Clients to the App Client Experience Privacy Subscriptions & Billing Logging Boundary Setting Account Management Security & Passwords Research Odd App Behavior Bespoke Customizations Miscellaneous Group Accounts
  • Recovery Record
    Fundamentals Logging & Log Configuration Linking Personalization Account Management Web Interface Affirmations and Rewards Community Privacy and Data For Parents Miscellaneous
  • Nourishly
    Fundamentals Logging & Log Configuration Linking Personalization Account Management Web Interface Affirmations and Rewards Privacy and Data Miscellaneous
  • Nourishly for Clinicians
    Learn Linking with Clients FAQ Introducing Clients to the App Client Experience Privacy Subscriptions & Billing Logging Boundary Setting Account Management Security and Passwords Miscellaneous Group Accounts
  • Clinic Licenses
    Clinic License Basics Managing your Clinic License Training
  • Recovery Record Family App
    Fundamentals Linking
  • MoodLinks
    Fundamentals Linking
+ More

Miscellaneous

  • I am a clinician (or therapist, psychologist) not a patient
  • What does it mean that a clinician reviewed my logs?
  • Can I alter exchanges my clinician set for me?
  • I unsubscribed to emails but I want to get receive them again.
  • Can I remove a question from a meal log?
  • Can I remove the 'skipped meal' question from a meal log?
  • How can I change language in the app?
  • How can I share my logs with my clinician?
  • Why do my clinician and I have to be in the same compliance zone to link?
  • Can I upload a photo for a backlogged meal?
  • How do I change my name in the app?
  • What sort of support do you have for night-shift workers
  • Why isn't there a drink / hydration log?
  • Can I back log thoughts to previous time/day?
  • Can I keep my data after unlinking with my Clinician?
  • What happens to my data/logs when I unlink with a clinician?
  • How do I use the same account across my phone and tablet?
  • I've changed timezones but the meal reminder times haven't adjusted
  • Can I donate a reward video after I've had it a while?
  • How can I sync apps from my phone and iPad?
  • How do I adjust the number of meals that earn a star?
  • The unread message count or team chat count never resets
  • Can I have a meal eaten after midnight show up in the prior day?
  • My name is showing up as my clinicians name. How do I fix that?
  • Can I use a desktop via browser/web?
  • Can I Write Private Notes Without Sharing?

Popular Articles

  1. How do I sync Apple Watch steps?
  2. How to link with your clinician (therapist, dietitian etc)
  3. How to log a meal on a previous day (Back log)
  4. How to log exercise
  5. How to cancel your subscription
  6. My password won't get accepted (not strong enough)
  7. How to delete your account
  8. Can my client log a meal for a previous day? i.e. Backlog
  9. How to unlink with a client

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