US English (US)
PH English (Philippines)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
PH English (Philippines)

Nourishly Help

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Fundamentals

Logging & Log Configuration

  • How to customize meal log questions
  • How to add custom questions to meal or feeling logs
  • How to add custom feelings
  • How to bulk delete logs
  • How to delete old logs
  • I can't see my very old logs in the calendar
  • Why can't I reuse pictures of my meals on different days?
  • What do the log icons/symbols mean?
  • How to disable Exchanges
  • How to log a meal for a previous day (e.g. yesterday)
  • How to log hydration/drinks and optionally work toward a target
  • How to specify time for a meal that was earlier in the day
  • What is the temptations filter for?

Linking

  • How to link with your Dietitian or Nutritionist
  • Can newly linked team members see historic team messages or comments?
  • Why is messaging set to one way?

Personalization

  • How to change the background wallpapers
  • How to add your own home screen background wallpaper
  • How to set a plain color home screen background wallpaper
  • How to rename meals
  • How to modify meal reminder times
  • How to disable meal reminders
  • How do I add more than 6 meal reminders per day?

Account Management

  • How to delete your account
  • If I delete the app, will I lose access to all my historic logs?
  • My password won't get accepted (not strong enough)
  • I've forgotten my passcode to unlock the app
  • I don't know my password for accessing a shared document link
  • Using multiple devices
  • I've forgotten my security question answers
  • I'd like to log out of the app

Web Interface

  • Can I use Nourishly on web?
  • Can I use this on my phone and laptop?
  • Why are many features that available in the app not available on web?

Affirmations and Rewards

  • How to fix reward songs that are playing but have no audio (iPhone or iPad)
  • How to disable post-log affirmation images
  • How to turn off post-log affirmation text and quotes
  • Jigsaw song rewards aren't showing up anymore

Privacy and Data

  • How do you protect my privacy?
  • How do I export my data?
  • How can I print my logs?

Miscellaneous

  • Why can’t I track macronutrients?
  • Why can’t I count calories?
  • Why can’t I integrate with my fitness tracker on Android?
  • Why can’t I integrate with my Blood Glucose device?
  • What is FODMAP?
  • What does it mean that a clinician reviewed my logs?
  • How can I change language in the app?
  • How do I get FODMAP to show up?
  • How do I sync Apple Watch steps?
  • What happens to my data/logs when I unlink with a dietitian/nutritionist/clinician?
  • Can I have a meal eaten after midnight show up in the prior day?

Popular Articles

  1. My password won't get accepted (not strong enough)
  2. How to log exercise
  3. How to link with your clinician (therapist, dietitian etc)
  4. How to log a meal on a previous day (Back log)
  5. How to cancel your subscription
  6. How to delete your account
  7. How to unlink with a client
  8. Can my client log a meal for a previous day? i.e. Backlog
  9. How do I sync Apple Watch steps?

Content over

Footer

Products
  • Patient iPhone
  • Patient Android
  • Clinician Web
  • Clinician iPhone
  • Clinician Android
  • Clinician iPad
  • Recovery Path
  • Mood Links
  • Nourishly
Partners
  • Providers
  • Health Plans
  • Research
  • Clinicians
About
  • Company Info
  • Contact
  • Terms of Use
  • Privacy Policy
  • Bright Therapeutics
Web
  • Clinician Registration
  • Clinician Login
  • Patient Login
  • Clinic Dashboard Login
  • Outcomes tool login
  • Login Choices
Clinicians
  • Therapists
  • Psychologists
  • Dietitians
  • Counselors
  • DBT Treatment Professionals
  • CBT Treatment Professionals
  • Skills Library
  • Treating ARFID
Recovery Record on Facebook Recovery Record on Twitter

© 2022 Recovery Record.All Rights Reserved.


Knowledge Base Software powered by Helpjuice

Expand