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Nourishly Help

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Fundamentals

Logging & Log Configuration

  • How to customize meal log questions
  • How to add custom questions to meal or feeling logs
  • How to add custom feelings
  • How to bulk delete logs
  • How to delete old logs
  • I can't see my very old logs in the calendar
  • Why can't I reuse pictures of my meals on different days?
  • What do the log icons/symbols mean?
  • How to disable Exchanges
  • How to log a meal for a previous day (e.g. yesterday)
  • How to log hydration/drinks and optionally work toward a target
  • How to specify time for a meal that was earlier in the day
  • What is the temptations filter for?

Linking

  • How to link with your Dietitian or Nutritionist
  • Can newly linked team members see historic team messages or comments?
  • Why is messaging set to one way?

Personalization

  • How to change the background wallpapers
  • How to add your own home screen background wallpaper
  • How to set a plain color home screen background wallpaper
  • How to rename meals
  • How to modify meal reminder times
  • How to disable meal reminders
  • How do I add more than 6 meal reminders per day?

Account Management

  • How to delete your account
  • If I delete the app, will I lose access to all my historic logs?
  • My password won't get accepted (not strong enough)
  • I've forgotten my passcode to unlock the app
  • I don't know my password for accessing a shared document link
  • Using multiple devices
  • I've forgotten my security question answers
  • I'd like to log out of the app

Web Interface

  • Can I use Nourishly on web?
  • Can I use this on my phone and laptop?
  • Why are many features that available in the app not available on web?

Affirmations and Rewards

  • How to fix reward songs that are playing but have no audio (iPhone or iPad)
  • How to disable post-log affirmation images
  • How to turn off post-log affirmation text and quotes
  • Jigsaw song rewards aren't showing up anymore

Privacy and Data

  • How do you protect my privacy?
  • How do I export my data?
  • How can I print my logs?

Miscellaneous

  • Why can’t I track macronutrients?
  • Why can’t I count calories?
  • Why can’t I integrate with my fitness tracker on Android?
  • Why can’t I integrate with my Blood Glucose device?
  • What is FODMAP?
  • What does it mean that a clinician reviewed my logs?
  • How can I change language in the app?
  • How do I get FODMAP to show up?
  • How do I sync Apple Watch steps?
  • What happens to my data/logs when I unlink with a dietitian/nutritionist/clinician?
  • Can I have a meal eaten after midnight show up in the prior day?

Popular Articles

  1. How do I sync Apple Watch steps?
  2. How to link with your clinician (therapist, dietitian etc)
  3. My password won't get accepted (not strong enough)
  4. How to log a meal on a previous day (Back log)
  5. How to log exercise
  6. Can my client log a meal for a previous day? i.e. Backlog
  7. How to cancel your subscription
  8. How to unlink with a client
  9. How to delete your account

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