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Miscellaneous

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Recovery Record for Clinicians
    Learn Linking with Patients Introducing Patients to the App Patient Experience Privacy Subscriptions & Billing Logging Boundary Setting Account Management Security & Passwords Research Odd App Behavior Bespoke Customizations Miscellaneous Group Accounts
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Miscellaneous

  • Why am I seeing my patient's data on Recovery Record Clinician that are using Nourishly or MoodLinks?
  • What other languages is the app available in?
  • How can I share a feature suggestion for the app?
  • Can I speak to someone to get some support?
  • Can I get a printout of all of the coping skills?
  • How do I change the emoji skin tone for emojis sent via "Thumbs Up"?
  • My patient forgot their security question answers
  • I left my current practice. How can I move my linked patients to a new account?
  • What happens if I answer 'yes' to my patient being a UnitedHealthcare member?
  • How can I export the data my patient enters to share with another clinician they are working with?
  • How do I add medications for a patient?
  • How to remove demo patients
  • If I delete and reinstall the app will any data or patient links be lost?
  • I got an invite from someone I'm not treating. What should I do?
  • Can patients track their menstrual cycle in the app?
  • I've received a notification that my patient is logging, but when I enter the app I do not see an updated entry
  • I received a notification of a new message but it is not there.
  • Disable DBT Diary Cards
  • What happens if I do not remember my 4 digit passcode? What will happen if I submit it wrong 3 times?
  • I'm not getting push notifications when a patient messages me
  • Delete a patient's log history
  • I accidentally registered as a clinician and not a client/patient
  • I am on a group account but I can only link with one patient.
  • Can my patient delete logs from certain time periods?
  • Can my patient and their parent both be using the same login?
  • How can I delete the demo patients?

Popular Articles

  1. Interpreting Patient's EPSI Scores
  2. Why do my patient and I have to be in the same compliance zone to link?
  3. My patient forgot their security question answers
  4. Where do I find my link code?
  5. Help with billing codes and reimbursement
  6. Why isn't the coping skills menu item showing up for my linked patient?
  7. How to receive notification that a patient has logged
  8. If I delete and reinstall the app will any data or patient links be lost?
  9. Delete a patient's log history

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