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Recovery Record Family App Help

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Fundamentals

  • What is the purpose of the Family App?
  • Who is the Family App for?
  • How is RR Family different than the original Recovery Record?
  • Do I have my child download the Family App as well?
  • Do I need to use the Recovery Record Family App with a professional, or can I use it on my own?
  • How do I keep my logs private from my child or loved one?
  • Can I have a brief orientation to what is on the home screen?
  • How do I message my clinician? Can I message all of the team?
  • How do you protect mine and my child's privacy?
  • How do I export my data?

Linking

  • How do I link with my child's clinician? Can I be linked with more than 1 member of their treatment team?
  • Do you have resources I can provide my child's treatment team on how to use this with me?
  • Is my Recovery Record Family account linked with my child's RR account (if they have one)?

Popular Articles

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  5. How to cancel your subscription
  6. My password won't get accepted (not strong enough)
  7. How to delete your account
  8. Can my client log a meal for a previous day? i.e. Backlog
  9. How to unlink with a client

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