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Elissa Martinez
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What is the purpose of the Family App?
Published November 13th, 2025 by Elissa Martinez
The Family App was created to give parents and caregivers practical support as they guide their child through recovery. It offers a simple way to keep track of meals, notice patterns, and document any challenges or wins throughout the week. Families also receive helpful in-the-moment skills and reminders that can make it easier to respond calmly and
How do I export my data?
Published August 31st, 2026 by Elissa Martinez
You can request a copy of all of your Family App data directly from the app. Go to More → Profile → Request all your data and follow the prompts to choose a password that will be used to protect your exported information. Your data will be prepared in a password-protected ZIP file, and you will receive an email with a link to download it. The expor
How is RR Family different than the original Recovery Record?
Published August 31st, 2026 by Elissa Martinez
Current research and clinical experience consistently show how essential caregiver involvement is in helping a young person recover from an eating disorder. The Family App was created with this in mind—it gives parents and caregivers a meaningful, accessible way to take an active role in guiding and supporting their child’s recovery at home. W
Do I have my child download the Family App as well?
Published August 31st, 2026 by Elissa Martinez
No, the Family App is designed specifically for parents and caregivers, not for children or adolescents to track their own meals or behaviors. This reflects the important role caregivers often play in eating disorder treatment, particularly during the early and more intensive phases of recovery, when caregivers may take the lead in monitoring nutri
Is my Recovery Record Family account linked with my child's RR account (if they have one)?
Published August 31st, 2026 by Elissa Martinez
No. Your Family App account and your child’s Recovery Record account are separate accounts and are not directly linked to each other. The Family App is your caregiver space for monitoring meals, recording observations, accessing caregiver support, and communicating with the treatment team, while your child’s Recovery Record account is their individ
How do I keep my logs private from my child or loved one?
Published August 31st, 2026 by Elissa Martinez
The Family App includes several options to help you keep your information private, particularly if your child or other family members sometimes use or have access to your phone. You can protect access to the app by using your phone’s passcode or security settings and by turning on the Recovery Record Passcode Lock within the app settings (found from
How do I link with my child's clinician? Can I be linked with more than 1 member of their treatment team?
Published August 31st, 2026 by Elissa Martinez
You can link your Family App account with members of your child’s treatment team who use Recovery Record. Your clinician can provide you with their unique Clinician Link Code, which you enter in the Family App to connect your account with them. Once you are linked, that clinician can view the information you choose to record in the Family App and c
Do you have resources I can provide my child's treatment team on how to use this with me?
Published August 31st, 2026 by Elissa Martinez
Here is an onboarding video for clinicians, please share it with them:
Do I need to use the Recovery Record Family App with a professional, or can I use it on my own?
Published August 31st, 2026 by Elissa Martinez
You can use the Family App on your own. You do not need to be connected with a clinician to access the caregiver-focused tools, resources, strategies, and affirmations or to use the app to monitor meals and keep track of what is happening at home. When possible, however, we encourage using the Family App alongside a treatment professional. Eating d
Who is the Family App for?
Published November 13th, 2025 by Elissa Martinez
The Family App is designed for parents and caregivers who are supporting a child or adolescent receiving treatment for an eating disorder. It’s meant to give families practical tools and guidance so they feel more confident and supported as they carry out the day-to-day work of treatment at home.
Can I have a brief orientation to what is on the home screen?
Published August 31st, 2026 by Elissa Martinez
The Home Screen is designed to give you quick access to the tools and support you may need as you help your child through recovery. Along the bottom of the screen, you’ll find buttons that take you to your logs, messaging, and the “More” section. The “+” button is the main way to add a new entry and allows you to log a meal, trigger, behavior, thoug
How do I message my clinician? Can I message all of the team?
Published August 31st, 2026 by Elissa Martinez
You can send messages to your clinician directly through the ‘Messages’ tab at the bottom of the Home Screen. This opens a secure space where you can share updates, ask questions, or reach out for guidance between sessions. Messages can be sent directly to treatment team members or multiple members of the treatment team, provided you are linked wit
How do you protect mine and my child's privacy?
Published August 31st, 2026 by Elissa Martinez
Protecting your privacy and your child’s privacy is an important part of the Family App. Information you enter is stored securely and is only shared with the clinicians and treatment team members you choose to connect with through the app. Your Family App information is separate from your child’s Recovery Record information, so your child does not a
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